bike-discount.de/en

Reviews:

Dear customer, thank you for your order and feedback. We are sorry that you were not completely satisfied. There are several places on our website where we make explicit reference to applicable customs duties. For our customers from the UK, we also have a detailed and separate information page. Thank you for your understanding.

Dear customer, thank you very much for your order and for your review. We are glad that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore ask for your understanding for our procedure.

Dear customer, thank you for your review. Of course, you can also order items from us for selection. However, overly large numbers of returns and larger selection orders cause a great deal of effort - which is why we would like to avoid them in the interests of sustainability. Our common environment will thank us for this attentiveness. We therefore kindly ask for your understanding that in justified individual cases we also approach our customers to find a solution together, as we obviously did in your case. With our experience, we can help in most cases with advice. It is a pity that our approach apparently did not meet with your approval. Most of our satisfied customers give us positive feedback for our sustainable approach.

Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.

Dear customer, thank you very much for your order and your comment. We apologize for any inconvenience caused and would like to provide you with the following information. The price may change for two reasons: If you specify the correct country of delivery at checkout, the price will be adjusted with the VAT of the country of delivery. If the price on our website is only lower afterwards, it could be a current price adjustment. We update our prices regularly in order to always offer our customers the best possible price. Thank you for your understanding.

Dear customer, thank you for your order and feedback. We sincerely apologise if we have made a mistake. We will of course help you further. I see that you have already registered a return. If you are having difficulty completing the returns documents, please contact us: We will be happy to help you at any time. Thank you for your understanding.

Dear customer, thank you for your feedback. We are sorry that there appear to have been difficulties with the delivery by our logistics partner. Can we help you? Please feel free to contact us via our contact form.

Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please do not hesitate to contact us again. Thank you for your understanding.

Dear customer, thank you for the feedback. Due to the significant price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop, we inform you transparently in several places about the assumption of return shipping costs. In the case of justified complaints, we will of course assume the full shipping costs, regardless of the country. We ask for your understanding!

Dear customer, thank you for your feedback. I have reviewed your case. The last orders have all been packed quickly and delivered to you in a timely manner. We are sorry that it is taking a little longer this time. We will take care of a solution as soon as possible. Thank you for your understanding.

Dear customer, we are deeply sorry for the difficulties you have apparently experienced. Unfortunately, we cannot find any contact from you in our system regarding this matter. Is there anything else we can do to help you? Please contact us via our contact form.

Dear customer, thank you for your order and your review. We are really sorry that you had to wait a little longer this time. We were temporarily behind in processing due to national holidays and a high volume of orders, and our logistics partner also took a little longer to deliver this time. The backlog has now been cleared, and we are sure that we will be able to deliver to you as quickly as usual next time. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. We are pleased that you like our product selection. I will be happy to pass on your feedback internally. We appreciate your understanding. Enjoy the products you ordered.

Dear Customer, Thank you for your order and your review. I have reviewed your case. We are of course sorry that we were not able to fully However, our customer service has acted correctly. For reasons of sustainability, we do not discard items that can be repaired or recycled. The responsible use of resources is an important concern for us. In addition, in most cases, we depend on you to provide us with the defective item so that we can send it to the manufacturer for inspection. We therefore kindly ask for your understanding.

Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.

Please understand that we cannot assume the return shipping costs in all cases. In the case of incorrect deliveries and justified complaints, we will of course cover the shipping costs.

Dear customer, thank you for your order and your review. We are of course very sorry that you have experienced any inconvenience. Of course, we will help you, our customer service is already in contact with you. However, please note that the item must first be delivered to us before we can make an exchange. As you live in a different country, this may take a few days. There is also a slight delay with our logistics partner due to the public holidays. As soon as we have received the item, we will send you the replacement item immediately. Thank you for your patience and understanding.

Dear Customer, Thank you for your order and your review. We are sorry for the inconvenience caused. I have checked your case and found that the order was delivered to you today. If there is anything else we can do for you, please feel free to contact us at any time via our contact form. Thank you for your understanding.

Dear customer, many thanks for your order. We are sorry that the transportation of your shipment by our logistics partner to your very distant country of delivery is taking a little longer. I have checked your details and have seen that our customer service has responded quickly to your request. Your shipment has now cleared customs and is being prepared for delivery. We are confident that you will receive your order soon. If, contrary to expectations, there are any further difficulties, please do not hesitate to contact us again and we will assist you further. Thank you for your understanding.

Dear customer, thank you very much for your order and your review. We are really sorry that there seems to have been some inconvenience. Unfortunately, I can't find any request from your side in our system. Please feel free to contact us, we would be very happy to help you. Thank you very much.