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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Shipping from DE to DK more than 10 days. Support was rude. No doscount as an apology. How did this website became so low on customer service??
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Answer by bike-discount.de/en
Jun 5, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Aug 16, 2023
Verified review
Return shipping
It would be great if Bikediscount would offer inverse return shipping method.
High value cross border packages are very expensive for puplic.
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Answer by bike-discount.de/en
Aug 16, 2023
Please understand that we cannot assume the return shipping costs in all cases. In the case of incorrect deliveries and justified complaints, we will of course cover the shipping costs.
Jan 3, 2024
Verified review
You sent me the completly wrong fork, custoner support is slow and i have not heard anything since i returned the fork before christmas.
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Answer by bike-discount.de/en
Jan 3, 2024
Dear customer, thank you for your order and your review. We are of course very sorry that you have experienced any inconvenience. Of course, we will help you, our customer service is already in contact with you. However, please note that the item must first be delivered to us before we can make an exchange. As you live in a different country, this may take a few days. There is also a slight delay with our logistics partner due to the public holidays. As soon as we have received the item, we will send you the replacement item immediately. Thank you for your patience and understanding.
Jun 10, 2023
Verified review
Poor delivery
When we made order, delivering was 5-7 days and now it has taken 22 days (15 working days) and we still not know were the bike is coming…
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Answer by bike-discount.de/en
Jun 12, 2023
Dear Customer,
Thank you for your order and your review. We are sorry for the inconvenience caused. I have checked your case and found that the order was delivered to you today. If there is anything else we can do for you, please feel free to contact us at any time via our contact form. Thank you for your understanding.
Nov 3, 2023
Verified review
Not received yet
A month after my purchase and there’s not a hint of my package. They’re slow to answer and not helping me at all with package tracking.
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Answer by bike-discount.de/en
Nov 6, 2023
Dear customer, many thanks for your order.
We are sorry that the transportation of your shipment by our logistics partner to your very distant country of delivery is taking a little longer. I have checked your details and have seen that our customer service has responded quickly to your request. Your shipment has now cleared customs and is being prepared for delivery. We are confident that you will receive your order soon. If, contrary to expectations, there are any further difficulties, please do not hesitate to contact us again and we will assist you further. Thank you for your understanding.
Oct 22, 2023
Verified review
Cassette voor fiets zat in een reeds geopende verpakking, en niet zoals het nieuw verpakt is. hierdoor lagen alle delen los in de doos.
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Answer by bike-discount.de/en
Oct 23, 2023
Dear customer,
thank you very much for your order and your review. We are really sorry that there seems to have been some inconvenience. Unfortunately, I can't find any request from your side in our system. Please feel free to contact us, we would be very happy to help you. Thank you very much.
Jan 2, 2024
Verified review
I would like you to communicate with customers, and not pretend that you are not interested in them after you have received the money.
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Answer by bike-discount.de/en
Jan 2, 2024
Dear customer, thank you very much for your order and your review. We apologize for the inconvenience caused. I have checked your details: We may have overlooked your request- for this we would like to apologize profusely! Of course, it is very important to us to be there for our customers at all times. We will contact you now. Please let us know if we can help you any further. Thank you for your understanding.
Jul 11, 2023
Verified review
Item never arrived and was not given any explanation as to why. I had to contact the retailer a number of times to resolve the issue.
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Answer by bike-discount.de/en
Jul 13, 2023
Dear customer, thank you for your order and your review. We are sorry that there seems to have been some inconvenience in transit. Unfortunately, the logistics partner could not tell us what the problem was. We are very sorry for this. We have therefore refunded you the amount in full.
Thank you for your understanding.
Aug 8, 2023
Verified review
Fox proframe rs
The helmet arrived damaged, after sending the photo they do not communicate at all, the matter has not been resolved after 15 days
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Answer by bike-discount.de/en
Aug 8, 2023
Dear customer, thank you for your order and your review. I am sorry that we do not seem to be able to fully satisfy you. I have checked your details. We have replied to your enquiries by mail three times. We have asked you to send us meaningful pictures. You stated that you sent them to an e-mail address that is not assigned to our online shop. Unfortunately, we cannot retrieve this address. Unfortunately, we have not received any pictures from you so far, not even in our spam folder. There are no technical problems on our side, we process a lot of mail requests every day without any problems. We therefore kindly ask you again to send us photos of the defective item so that we can process your request. Alternatively, you would need to send the item to us for inspection. Thank you for your understanding.
Nov 6, 2023
Verified review
I have to pay for returns
I have to pay for returning shoes that do not fit, because they don't fit the measurements that are described on the website.
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Answer by bike-discount.de/en
Nov 8, 2023
Dear Customer,
thank you for placing your order with us.
We are delighted that you are benefiting from our low prices. In order to continue to offer you the best prices possible, we are unfortunately unable to offer free returns for all countries. However, we regularly review our options and are committed to offering our customers fair and conditions. You can always check our returns policy for your country of delivery on our website before making a purchase.
Choosing the right size for clothes and shoes depends on a number of factors. On our website we always give the official manufacturer's specifications. Thank you for your understanding.
Jul 4, 2023
Verified review
Title
I'm too lazy to explain right now. If someone actually reads that please contact me on vferek82@gmail.com and I'll explain. BR
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Answer by bike-discount.de/en
Jul 5, 2023
Dear customer, thank you for your order and your review.
We are sorry that you were obviously not completely satisfied. So that we can help you further, please contact us via our contact form. We are happy to be there for you.
May 26, 2023
Verified review
I was waiting for a bike 23 today and then you send me one that is not ready,the wheels are wobbling and the disc is heard
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Answer by bike-discount.de/en
May 30, 2023
Dear customer, thank you for your order and your review.
We are sorry that you are not satisfied with the delivered bike. Unfortunately, I can't find any contact from your side in our system regarding the matter. Please contact us via our contact form so that we can help you.
We appreciate your understanding.
Nov 28, 2023
Verified review
There was a problem in shipping. Im waiting my order already more then 20 days. By tracker its still stucked in Germany.
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Answer by bike-discount.de/en
Nov 28, 2023
Thank you for your order and your review. We are sorry that there appear to have been delays in transport. I have checked your details: we processed your order immediately and handed it over to our logistics partner the next day. According to the shipment tracking, it is still on its way. We have already initiated an enquiry with our logistics partner. We are of course still here for you at any time and will find a solution if there are any further delays. Thank you for your patience and understanding.
Jun 20, 2023
Verified review
I have never received the items I paid for. I made a complaint and asked for a reinbursement. Until now I have no answer.
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Answer by bike-discount.de/en
Jun 20, 2023
Dear customer, thank you for your order and your review. I have checked your details: indeed, we handed the parcel over to our logistics partner the day after the order was placed, and it has been on its way ever since. This is really unusually long, and we have now initiated an investigation with the transport company. Our service team will contact you later today. We apologise for the inconvenience, and thank you for your patience and understanding.
Oct 4, 2023
Verified review
Delivery took too long to Madeira Island, 3 weeks. We pay extra for Madeira (20€ for shipping) and yet it takes to long.
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Answer by bike-discount.de/en
Oct 5, 2023
Dear customer, thank you very much for your order and your review.
We apologise very much for the inconvenience. We can of course understand that you were dissatisfied with the long delivery time by our logistics partner. We handed your order over to our logistics partner the next day, but it took them much longer to deliver than is to be expected. This is not the rule and not desirable, but does happen in rare individual cases when delivering to an island in your delivery country. Thank you for your patience and understanding.
Oct 16, 2023
Verified review
Disaster shiping.. almost a month and my purchase not yet departed Germany .. no way I'll purchase anything from you.
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Answer by bike-discount.de/en
Oct 16, 2023
Dear customer, thank you for your order and your review. We are very sorry that there are apparently delays on the delivery route by our logistics partner. We can well understand that this is irritating for you. Likewise, we kindly ask for your understanding and patience, as your delivery country is far away and the shipment has to be transported by several different shipping methods. I could see that you are already in contact with our customer service. Of course, we will help you and are still here for you at any time.
Jun 5, 2023
Verified review
Awful customer service, they are answering really slow and when you try to cancel the order they flat out ignore you
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Answer by bike-discount.de/en
Jun 5, 2023
Dear customer, thank you for your comment. I have reviewed your case. You did not receive a timely response to your email inquiry, for which we are very sorry. However, your order has since been delivered to you and we hope you are satisfied with the goods. Is there anything else we can do for you? Please do not hesitate to contact us again. Thank you for your understanding.
Jun 6, 2023
Verified review
I ordered one short but you don't have the exact color, sent me another color without any confirmation from my side
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Answer by bike-discount.de/en
Jun 6, 2023
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to complain about it. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. We thank you for your understanding.
Dec 22, 2023
Verified review
Lost parcel, no response
A month after my shipment was sent from you, there is no information and no answer how you proceed in such case
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Answer by bike-discount.de/en
Dec 22, 2023
Dear customer, thank you for your feedback. Unfortunately, delivery is indeed taking an unusually long time, which is beyond our control. An investigation has already been commissioned and we will inform you as soon as we have the results. Thank you for your understanding.
Nov 29, 2023
Verified review
Slow reaction and shipping time. Not communicative to work out the issues or provide information on shipping.
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Answer by bike-discount.de/en
Dec 4, 2023
Dear customer, thank you for your order and your comment. We regret that we were unable to fully satisfy you. I have checked your details. Our logistics partner took a little longer than expected to deliver, we are sorry about that. According to the shipment tracking, the parcel has now been delivered.
I could see that our customer service has answered your questions. Did you possibly have a problem with the mail reception? Of course, you can always contact us if you have any further questions.
We hope you enjoy the items you have ordered.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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