bike-discount.de/en

Reviews:

Dear customer, thank you for your order and your comment. We regret that we were unable to fully satisfy you. I have checked your details. Our logistics partner took a little longer than expected to deliver, we are sorry about that. According to the shipment tracking, the parcel has now been delivered. I could see that our customer service has answered your questions. Did you possibly have a problem with the mail reception? Of course, you can always contact us if you have any further questions. We hope you enjoy the items you have ordered.

Dear Customer, thank you for your order and feedback. We are very sorry that there seems to be some inconvenience in transit. Of course, we are now going to help you. We will launch an investigation and get back to you as soon as possible. Thanks for your patience and understanding in this matter.

Dear customer, thank you for your order and your review. We are sorry that the delivery in transit to your country of delivery must have taken a little longer than expected. I have checked your details and could see that a delivery date for the freight shipment has now already been arranged. If, contrary to expectations, there are further delays, please contact us so that we can help you further. Thank you for your understanding and patience.

Dear customer, thank you for your review and your order! We are sorry that there seems to have been a delay. Please contact our customer service so that we can help you. Thank you for your patience.

Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.

Dear customer, thank you for your order and evaluation. We are sorry that the goods could not be delivered to you yet. I have checked your information. We have handed over your order within 24 h to the logistics partner. The package has a very long way to go and has to be processed in a customs procedure. Unfortunately, we have no influence on the transport and processing at the customs office. However, we are always at your disposal if you need further assistance. Please feel free to contact us via our contact form. We kindly ask for your understanding.

Dear customer, thank you for the feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.

Dear customer, thank you for your order and your review. We are sorry that the delivery took a little longer. We processed the order quickly, but the transport did indeed take a little longer. However, we also kindly ask for your understanding: our logistics partner has to use different means of transport to your far-away delivery country and customs clearance has to be carried out. Thank you for your patience and understanding.

Sehr geehrte Kundin, sehr geehrter Kunde, vielen Dank für Ihre Bestellung und Bewertung. Ich habe Ihre Angaben überprüft. Wir müssen uns für die Unannehmlichkeiten entschuldigen, es scheint ein Fehler bei der Lieferung aufgetreten zu sein. Wir haben Ihnen jedoch innerhalb von drei Werktagen geantwortet und Ihnen bereits eine gute Lösung und eine volle Rückerstattung angeboten. Wir bitten um Entschuldigung und stehen Ihnen für weitere Fragen jederzeit zur Verfügung.

Thank you for your order and your review. I have checked your details: We are sorry that the delivery of your order took one day longer than we stated in the delivery time. Please contact us about the faulty item. We will of course help you further. We appreciate your patience and understanding.

Dear customer, thank you for your order and your review. I have reviewed your case. We have packed your package on the same day as the order and handed it over to our logistics partner. Unfortunately, there are now apparently delays in transit in your country of delivery. We have already initiated an investigation. We kindly ask you for a little patience, as we have to wait for the answer of the logistics partner. Thank you for your understanding.

Dear customer, Thank you for your review. Your order is already on its way. Please note that delivery to your country may take a little longer. I have forwarded your request to our night research department and they will get in touch with you. Please feel free to contact us at any time via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.

Dear customer, thank you for your order and your review. I have checked your information. We have already handed over your order to our logistics partner the following day. Unfortunately, it took them a little longer to deliver the package to you. We are very sorry for the inconvenience caused. A tip: with us you have the choice between different shipping companies, it may be advisable to choose a different one in your region next time. Thank you for your patience and understanding.

Thank you for your order and feedback. We are very sorry that there seems to be a delay in the shipping process. I have checked your details and I can see that we have processed the shipment quickly and handed it over to our logistics partner. Our customer service team is currently processing your request. We will contact the logistics partner immediately and investigate. It is possible that the shipment is currently being processed by customs. In any case, we are here to help and are available at all times. We thank you for your patience and understanding.

Dear customer, thank you for your feedback. Of course, we are sorry that the items you ordered did not fit. We provide the manufacturer's official size charts on our website and will also be happy to advise you without obligation. However, please understand that advice on shoe sizes cannot be given unequivocally as it depends on several individual factors whether a shoe fits, and we cannot guarantee whether you have chosen the right size. Our return conditions are transparently displayed on our homepage. We therefore kindly ask for your understanding.

Dear customer, thank you for your order and your review. We are sorry that we do not seem to have been able to fully satisfy you with our service. I have checked your details: You had contacted our customer service, and they replied the same day, informing you that the bike you ordered was already being processed. To meet our high quality standards, we check every bike and prepare it carefully for shipment. I could see that the order has now been on its way to your country of delivery for several days and that a delivery date had already been advised by the shipping company for yesterday. The delivery was made within the delivery time stated by us on our website. We hope you enjoy the bike you ordered and are always happy to help if there is anything else we can do for you. Thank you for your patience and understanding.

Dear Customer, Thank you for your interest in our products. Unfortunately, we have encountered irregularities in connection with your order and were therefore unable to fulfil it. For further information, we would kindly ask you to contact our customer service. We appreciate your understanding.

Dear customer, thank you for your order and your review. We are sorry that your best price request does not seem to have been transferred correctly. I have checked in our system: unfortunately there is no request stored. Of course, we check all best price requests carefully. Our best price guarantee is part of our service, which our satisfied customers appreciate. Should a transmission error have occurred in an individual case, please contact us immediately after receipt of the order confirmation so that we can help you further. Normally, we can still reconcile the details with you at this point. Later on, it will be difficult to reconcile and follow up the request. Unfortunately, we cannot find any mail contact from you in our system. Please do not hesitate to contact us at any time. We are always happy to help you. Thank you for your understanding.

Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!