I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Return conditions via post are very penalising to the consumer
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2 days ago
Shipping from DE to DK more than 10 days. Support was rude. No doscount as an apology. How did this website became so low on customer service??
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Answer by bike-discount.de/en
3 hours ago
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Verified review
2 days ago
Very bad experience with bike discount! When we order and pay the product their web showe "on stock". After 4 days we got email that the product (DuraAce brake set) is not in stock....And bla bla bla, so hiw sorry they are. Very very unprofessional, not shame to say criminal. They are selling the air in such cases we may conclude. We explained this bad experience to our Rog cycling club in Ljubljana and reccoment to avoid bike discout.
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2 days ago
I am happy with the purchases I made from this seller but the return/exchange process should be simplified.
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2 days ago
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2 days ago
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2 days ago
Good assortiment and prices are ok.
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2 days ago
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2 days ago
== LIKE ==
- Best prices
== DISLIKE ==
- After i made an order, an item became unlisted on the website after just few days! Now i got the item, but i can't read its description or see photos. (An archived description needed, when the item is deleted from the store).
- Items from the orders list are not linked to their page on the website.
- Orders don't have a "status" (e.g. processing, shipped, delivered/completed).
- Completed orders do not have a "leave a review" button.
- Email sale letters are in German lang., links also redirect to German localization.
- The website and its design feels outdated.
- The website often is slow, sometimes very slow (server response).
- Very short logged in session expire time.
- Every time session expires, I have to set my country again.
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Answer by bike-discount.de/en
3 hours ago
Dear customer, thank you for your feedback. We are constantly working on improvements. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
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3 days ago
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3 days ago
Scam! Bought a groupset and received an empty box. Customer service is an absolute joke to deal with and not helpful at all.
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3 days ago
Difficult to understand order status
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4 days ago
Sending empty packages to customer
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Answer by bike-discount.de/en
3 hours ago
Dear customer, thank you for your feedback. Your case is under review. We will contact you again to make sure you get the right solution. Thank you for your understanding.
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4 days ago
Everything arrived as ordered and dispatched promptly.
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5 days ago
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5 days ago
My order is lost at DHL.
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Answer by bike-discount.de/en
5 days ago
Gentile cliente, grazie per il suo feedback. Ci dispiace molto che ci siano stati problemi con la spedizione. Abbiamo già avviato un'indagine con il nostro partner logistico. Naturalmente la informeremo immediatamente non appena riceveremo una risposta. Nel frattempo, non esiti a contattarci in qualsiasi momento. Grazie per la vostra pazienza e comprensione.
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