I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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10 months ago
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
Lage verzendkosten naar België, goede producten aan redelijke prijs.
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Yesterday
It took them 3-4 days to actually process the purchase and send it but otherwise no issues at all.
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Answer by bike-discount.de/en
Yesterday
Unfortunately, we cannot find any communication in our system with you. If you have a problem with our products you are welcome to contact us. reklamation@bike-dicount.de
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Yesterday
this is normal ???
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Answer by bike-discount.de/en
Yesterday
thank you for the feedback. This is not normal but unfortunately can happen. If there is something wrong with the goods, please write to us at reklamtion@bike-discount.de.
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2 days ago
The box with the parcel arrived with damage. Thankfully there is no missing goods
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Answer by bike-discount.de/en
Yesterday
Thank you for the feedback. Please excuse the inconvenience. Unfortunately, it comes from time to time to transport damage.
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2 days ago
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2 days ago
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2 days ago
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2 days ago
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2 days ago
Good product at reasonable and attractive prices. Good support and help from technical team.
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3 days ago
Reliable service and discount price.
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3 days ago
Good prices, but they didn't stay the same in the shopping cart as the listed prices, though a little higher, still good! Fast delivery!
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3 days ago
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3 days ago
Everything are good, except some goods have no delivery to my country
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