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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
De snelle en correcte afhandeling spraken me aan. Beter kan niet voor mij.
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Jan 10, 2024
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Do not reimburse the cost of postage if the product is returned (Slovenia within the EU)
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Answer by bike-discount.de/en
Jan 10, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Jan 8, 2024
Verified review
Last couple of of time I couldn't make a purchase had some strange errors and 6 times my money came back. Also on the 7 one also I had some weird issues. In general I am completely not happy with the experience of this website.
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Answer by bike-discount.de/en
Jan 9, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and have been able to find the error. You have not provided us with a correct shipping address. We have informed you of this in writing. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Jan 8, 2024
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Jan 8, 2024
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Jan 8, 2024
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Good experience, shipping to Ireland could be quicker
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Jan 8, 2024
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fast shipment, good communication, very good prices
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Jan 6, 2024
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No news from discount-bike
I bought the item 3 weeks ago. Since then, no news. Only my credit card has been charged. I had to write them to have a status of my order, it does not have been processed yet. I bought 2 other items from competition (overseas companies such has bike-discount.de ) and I received all my purchases in 4 days time frame). I am still waiting for an update from them.
On the positive side, the prices are really good.
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Answer by bike-discount.de/en
Jan 9, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales and the holidays. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused. The goods are on their way to you.
Jan 6, 2024
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Prima shop
Het zou veel makkelijker zijn als je ook met ideal zou kunnen betalen. Voor de rest prima shop!
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Jan 6, 2024
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Poor customer service
I ordered €200 worth of bicycling equipment from Bike-Discount but never received the merchandise. They gave incorrect mail address to DHL. I called DHL but could not get through. I emailed Bike-Discount about the problem. It took them 4 days to respond. Meanwhile, DHL sent the package back. It has now been weeks and no refund. I emailed twice again. Silence.
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Answer by bike-discount.de/en
Jan 8, 2024
We are very sorry that the transport company sent the parcel to the wrong address, although the address details were correct. We will contact you immediately to help you quickly.
Jan 4, 2024
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Jan 4, 2024
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The wheels I received were damaged during transportation. I first noticed the damaged front wheel, but instead of accepting a claim I was offered a spare part and a minor compensation.
When checking the front wheel it was damaged too. But since I was already tired and kind of upset from the first chat, I didn’t contact them again.
Not satisfied and I will think twice before I order from Bikediscount again.
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Answer by bike-discount.de/en
Jan 8, 2024
We are sorry that your consignment was slightly damaged in transit. I have reviewed your case and note that our customer service has provided you with both a replacement part and a voucher for your inconvenience.
Jan 4, 2024
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Variety of products, discount/price’s applied
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Jan 4, 2024
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Jan 4, 2024
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Answer by bike-discount.de/en
Jan 9, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. Is there anything else we can do for you? Please feel free to contact us again at any time.
Jan 4, 2024
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Jan 4, 2024
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Good prices, poor delivery time
Good prices! Nice packing.
Poor delivery time. Shipping cost paid could be used and send items using courier service ie DHL.
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Jan 3, 2024
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Quick delivery.
Smart packaging.
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Jan 3, 2024
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You sent me the completly wrong fork, custoner support is slow and i have not heard anything since i returned the fork before christmas.
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Answer by bike-discount.de/en
Jan 3, 2024
Dear customer, thank you for your order and your review. We are of course very sorry that you have experienced any inconvenience. Of course, we will help you, our customer service is already in contact with you. However, please note that the item must first be delivered to us before we can make an exchange. As you live in a different country, this may take a few days. There is also a slight delay with our logistics partner due to the public holidays. As soon as we have received the item, we will send you the replacement item immediately. Thank you for your patience and understanding.
Jan 3, 2024
Verified review
You will have to bear the return shipping costs they do not offer a return shipping cost for all countries in Europa.
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