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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Sehr geehrter Kunde, vielen Dank für Ihr Feedback.
Ich habe sorgfältig geprüft, was der Grund für Ihre Bewertung sein könnte. Ich konnte feststellen, dass Sie offenbar keine valide Rechnungsadresse angegeben haben. Dies ist zwingend notwendig. Wir haben Sie darüber in Kenntnis gesetzt, leider aber keine Antwort von Ihnen erhalten. Wenn Sie diesbezüglich Fragen haben, setzen Sie sich bitte mit uns in Verbindung, damit wir Ihnen helfen können. Vielen Dank für Ihr Verständnis.
I’m British, on holiday in Slovenia and had to do a quick order for a part to be delivered to a hotel which had no link to me. Bike Discount.de have a great website which is well stocked but the process from accepting the order to shipping it is not quick. I never got the promised email which the T&C’s say is sent so that i can confirm the order before shipping and when i tried to cancel it was too late. Ultimately the package arrived in time and with the correct product. Price is competitive but not the best.
It’s a shame they don’t do large shipments to the UK anymore but we can thank those who voted for Brexit for that.
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Sep 27, 2023
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Sep 27, 2023
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Sep 27, 2023
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Sep 27, 2023
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Service is great, prices too but shipping to Slovakia after recent raise is a bit expensive.
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Sep 26, 2023
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Sep 26, 2023
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Sep 26, 2023
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Sep 26, 2023
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Sep 25, 2023
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Sep 25, 2023
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Great and wide collection and bike related stuff. A bit expensive shipping.
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Sep 25, 2023
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Sep 24, 2023
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Sep 24, 2023
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be faster
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Sep 24, 2023
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Articles missing, expensive shipping
Often you have some articles for short period of time. When i find something i would like to order, 2 days later i decide to order and that article is not available any more...
VAT and shipping to Croatia is very expensive.
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Sep 23, 2023
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Failed to deliver the purchased items on the pretext that the address was not correct. I have ordered hundreds of items from other vendors and have never had any problems. Moreover, bike-discount.de charged the whole shipping charges and only returned the original amount. Extremely dissapointed with their approach to customers.
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for the order and the review.
We are really sorry that our logistics partner had difficulties with the delivery. I checked your details and could see that we created the label appropriately according to the data you entered.
You have indeed been charged the return shipping cost by mistake, of course this is not correct! I have arranged for the immediate refund of the shipping cost, please accept our sincere apologies for this error.
Thank you for your understanding.
Sep 23, 2023
Verified review
I ordered a package from the company on September 2nd from Hungary, which was handed over to DHL on the 5th, then the next day on the 6th I received the last notification, which was more than two weeks ago! Since then, the order status has not been updated, the package is still in Germany. I wrote to them again on Wednesday but have not yet received a reply. There is no indication anywhere on Bike-Discount's website that it can take that long. I already ordered from another German webshop and received it within a few days. I'm still waiting, though not with much hope. Hopefully it will arrive at some point. For me, in this form, this transaction has been a disappointment so far. The company has great prices, the selection is huge, that's why I'm sorry that it's turned out like this so far.
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for your order and your review. We are very sorry that there seem to be delays in shipping with our logistics partner. I could see that our service department is already in contact with you. Now I will arrange for an investigation to be initiated. Of course, I would like to assure you that we will help you in any case. Thank you for your understanding and patience.
Sep 22, 2023
Verified review
Good product, bad delivery service
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. The delivery to your shipping country located further away took 1-2 days longer than expected. For this we apologize and thank you for your patience. We hope you enjoy the articles you ordered.
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