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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
I order 1.june but i am not sure if it has left the shop yet. So right now i dont know when it will arrive.
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer, thank you for your review and your order! We are sorry that there seems to have been a delay. Please contact our customer service so that we can help you. Thank you for your patience.
Jun 9, 2023
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Jun 9, 2023
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Jun 8, 2023
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Jun 8, 2023
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Jun 8, 2023
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Very happy with the pricing and products I received.
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Jun 8, 2023
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Jun 8, 2023
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On time and in right shape , but delivery service delivered next door without leaving a note or sending an email.
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Jun 7, 2023
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parts not arrived after three weeks. Terrible customer service
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer,
Thank you for your review. Your order is already on its way. Please note that delivery to your country may take a little longer. I have forwarded your request to our night research department and they will get in touch with you. Please feel free to contact us at any time via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Jun 7, 2023
Verified review
Return shipping costs were not included like in other web bike shops
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer,
thank you for your feedback and your order. Our return conditions for your country of delivery can be found transparently on our website before the purchase. We therefore kindly ask for your understanding.
Jun 7, 2023
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Jun 7, 2023
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Jun 7, 2023
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Problems getting packets to Finland with proper packet information. My house has a pin code which is not delivered and also phone number missi g.
Customer service not good either. Last time I cancelled few wrong items, but they sent them anyway and I cannot return them without paying.
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not satisfied with the delivery by our logistics partner. Unfortunately, for technical reasons, it is no longer possible for us to cancel the order if it is already being processed in logistics. We kindly ask for your understanding.
Jun 7, 2023
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Slow delivery
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Answer by bike-discount.de/en
Jun 7, 2023
Dear customer, unfortunately there were bottlenecks in our logistics due to strongly increased sales. The delivery time has increased slightly in some cases for individual customer orders. We apologize for any inconvenience this may have caused.
Jun 7, 2023
Verified review
The order took almost two weeks to process from date of purchase. Feedback via email was non existent and had to wait for up to 20 minutes to speak to someone at the call centre.
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Answer by bike-discount.de/en
Jun 7, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.
Wanted to replace a broken derailleur. Mission accomplished.
Could find the bike pieces i needed and at a good price (Di² shimano GRX front and rear deraileurs), came quick already placed on one of my bikes and already rode a 400 km as qualification for Paris-Brest-Paris. Will probably buy also another set (Di² maybe for 40 teeth at the back - and maybe also a mechanical one).
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