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Reviews:

Dear customer, thank you for your order and feedback. We are very sorry that some items were out of stock. While we are proud of our excellent delivery performance, this is due to a rare stock error, and we seem to have made a communication error. Please accept our apologies for this as well. Thank you for your understanding.

Dear customer, thank you for your order and your review. It is of course a pity that such an incident has occurred, and we are sincerely sorry for you. I have checked your details: I cannot comprehend the information you share here about your customer account. We always strive to find the best possible solutions for all our customers when a problem arises. However, unfortunately our hands are tied in this case: You have issued the transport company with a full authorisation to deposit the parcel without personal delivery. In this case, you waive all claims if there were any problems with the delivery as a result. Likewise, in this case we cannot assert any claims against the logistics partner on our part and cannot open a delivery complaint. For our part, we therefore recommend all our customers that they give careful consideration to the issue of a delivery permit in this form, because it may be critical. Of course, we are always happy to answer your questions and suggestions, if we can help you further. We appreciate your understanding.

Dear customer, thank you for your order and your review. We are sorry for the inconvenience caused. Our customer service will contact you again today to offer you a solution. We appreciate your patience and understanding.

Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.

Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.

Dear customer, thank you for your order and your review. We are so sorry that there seems to have been some inconvenience. I have checked your information: a shipment with the missing part has already been prepared. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. I have checked your information and could see that our customer service has replied to you. Perhaps there was a technical error with further messages from you? Is there anything else we can do to help you? Please do not hesitate to contact us again. A tip: You are also welcome to contact us by phone.

Dear customer, thank you for your order and your review. I have checked your details: indeed, I could see that the order was cancelled in the system. There may have been a technical irregularity during the payment process. Although we cannot always influence this, we are of course truly sorry for the inconvenience. We would kindly ask you to order again. Thank you for your understanding.

Dear customer, thank you for your feedback. Please accept my apologies for the delay. I can see that your order has been delivered to you in the meantime. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. Thank you for your understanding.

Dear customer, thank you for the order and the review. We are really sorry that our logistics partner had difficulties with the delivery. I checked your details and could see that we created the label appropriately according to the data you entered. You have indeed been charged the return shipping cost by mistake, of course this is not correct! I have arranged for the immediate refund of the shipping cost, please accept our sincere apologies for this error. Thank you for your understanding.

Dear customer, thank you for your order and your review. We are very sorry for the inconvenience caused. We are known for our excellent delivery performance. Unfortunately, however, it can also happen to us in rare individual cases that there was a stock error and an item is no longer available, although it was shown as available. We can understand that you do not find this satisfactory and would like to expressly apologise for this. Thank you for your understanding.

Thank you for your order and your review. We are sorry that you have apparently experienced some inconvenience. Please note: When shipping with "DHL Paket", DHL hands over the shipment to the national carrier at the border. We are working on offering transport with "DHL Express" in the future. However, this is a different shipping method. With this shipping method, the parcel is transported to the customer by "DHL Express". This is not the case with "DHL Paket", as described above. Is there anything else we can do for you? You are welcome to contact us at any time. Thank you for your understanding.

Thank you for your order and your review. We are really sorry for the inconvenience caused. I have checked your details: unfortunately, no VAT number was stored in our system during the ordering process, so this could not be taken into account. Please note that the invoice cannot be changed retrospectively. In order for the VAT number to be taken into account, it must already be entered when the order is placed. Thank you for your understanding.

Unfortunately, we cannot cover the costs of returning goods from every country. If the complaint is justified, we will of course cover the costs for the return shipment. Unfortunately, we cannot cover the return costs from Spain for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore ask for their understanding.

Estimado cliente, gracias por su pedido y su comentario. Lamentamos saber que el paquete sufrió daños durante el transporte. He visto que ha estado en contacto con nuestro servicio de atención al cliente, que le ha contestado varias veces y le ha ofrecido soluciones. Por supuesto, entendemos perfectamente su disgusto en este asunto, pero también le pedimos comprensión por nuestra parte. No trabajamos con una función de chat automática, es decir, respondemos muy rápidamente, pero no inmediatamente. Ofrecemos a nuestros clientes ayuda individual, incluso si algo no funciona perfectamente. Nuestros clientes lo aprecian. Le agradecemos su paciencia y comprensión.

Dear customer, thank you for your order and your review. We are sorry that you were not satisfied with the delivery by our logistics partner. Unfortunately, for technical reasons, it is no longer possible for us to cancel the order if it is already being processed in logistics. We kindly ask for your understanding.

Dear customer, thank you for your order and your review. We are really sorry that there seems to be some inconvenience with the delivery. I have checked your details: We have already handed over your order to our logistics partner the next day. According to the tracking, the parcel has also arrived in your delivery country, but unfortunately has not yet been delivered. You contacted our customer service yesterday, and we have already replied to you. Of course, we will help you further. We have now initiated an investigation with the logistics partner. We will get back to you shortly with an answer. In the meantime, you can reach us at any time. Thank you for your patience and understanding.

Dear customer, thank you very much for your order and for your review. We are glad that you can benefit from our fair prices and our wide range of products. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore appreciate your understanding for our procedure.

Dear customer, thank you for your feedback. I have checked your request. Unfortunately, we have indeed made a mistake, for which we apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.