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Reviews:

Dear customer, thank you for the feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.

Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding and patience.

Dear customer, thank you for your order and your review. We are sorry that the transportation of your parcel by our logistics partner is taking a little longer. I have checked your details: You are already in contact with our customer service, and we have assured you that you can contact us again at any time. As a precautionary measure, we have initiated an investigation with our logistics partner. However, you are ordering from a distant country and according to the shipment tracking, the parcel is still on its regular route and is still being processed and transported. Please feel free to contact us at any time if you require further information. If you need the link to the shipment again, please let us know. The parcel has now been processed by DHL in Germany and is already on its way to your country of delivery. We would like to assure you that we will of course help you further. However, we assume that you will still receive the parcel as normal, in individual cases the logistics partner to a more distant country unfortunately takes a little longer. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. We are sorry that the delivery took a little longer and that there seems to have been some inconvenience. I have checked your details: We processed your order quickly and handed it over to our logistics partner, who obviously took a little longer and the delivery was not satisfactory for you. We apologise for this. We would like to give you a tip: With us, you can choose between different transport companies. Perhaps another transport service provider is more suitable in your region. Thank you for your patience and understanding.

Dear customer, thank you for your order and feedback, we apologise that the delivery took a little longer than expected. We are very sorry to hear that you have ordered the wrong item. Is there anything we can do for you? We are always happy to assist.

Dear customer, thank you for your order and feedback. We are sorry that you were not completely satisfied. There are several places on our website where we make explicit reference to applicable customs duties. For our customers from the UK, we also have a detailed and separate information page. Thank you for your understanding.

Dear customer, thank you very much for your order and for your review. We are glad that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore ask for your understanding for our procedure.

Dear customer, thank you for your review. Of course, you can also order items from us for selection. However, overly large numbers of returns and larger selection orders cause a great deal of effort - which is why we would like to avoid them in the interests of sustainability. Our common environment will thank us for this attentiveness. We therefore kindly ask for your understanding that in justified individual cases we also approach our customers to find a solution together, as we obviously did in your case. With our experience, we can help in most cases with advice. It is a pity that our approach apparently did not meet with your approval. Most of our satisfied customers give us positive feedback for our sustainable approach.

Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.

Dear customer, thank you very much for your order and your comment. We apologize for any inconvenience caused and would like to provide you with the following information. The price may change for two reasons: If you specify the correct country of delivery at checkout, the price will be adjusted with the VAT of the country of delivery. If the price on our website is only lower afterwards, it could be a current price adjustment. We update our prices regularly in order to always offer our customers the best possible price. Thank you for your understanding.

Dear customer, thank you for your order and feedback. We sincerely apologise if we have made a mistake. We will of course help you further. I see that you have already registered a return. If you are having difficulty completing the returns documents, please contact us: We will be happy to help you at any time. Thank you for your understanding.

Dear customer, thank you for the order and the evaluation. We conscientiously display the sizes of the items in our store based on the data provided to us by the manufacturer. Our return policy for your country of delivery can be viewed transparently on our website before purchase. We therefore ask for your understanding for our procedure.

Dear customer, thank you for your feedback. We are sorry that there appear to have been difficulties with the delivery by our logistics partner. Can we help you? Please feel free to contact us via our contact form.

Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please do not hesitate to contact us again. Thank you for your understanding.

Dear customer, thank you for the feedback. Due to the significant price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop, we inform you transparently in several places about the assumption of return shipping costs. In the case of justified complaints, we will of course assume the full shipping costs, regardless of the country. We ask for your understanding!

Dear customer, thank you for your feedback. I have reviewed your case. The last orders have all been packed quickly and delivered to you in a timely manner. We are sorry that it is taking a little longer this time. We will take care of a solution as soon as possible. Thank you for your understanding.

Dear customer, we are deeply sorry for the difficulties you have apparently experienced. Unfortunately, we cannot find any contact from you in our system regarding this matter. Is there anything else we can do to help you? Please contact us via our contact form.

Dear customer, thank you for your order and your review. We are really sorry that you had to wait a little longer this time. We were temporarily behind in processing due to national holidays and a high volume of orders, and our logistics partner also took a little longer to deliver this time. The backlog has now been cleared, and we are sure that we will be able to deliver to you as quickly as usual next time. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. We are pleased that you like our product selection. I will be happy to pass on your feedback internally. We appreciate your understanding. Enjoy the products you ordered.

Dear Customer, Thank you for your order and your review. I have reviewed your case. We are of course sorry that we were not able to fully However, our customer service has acted correctly. For reasons of sustainability, we do not discard items that can be repaired or recycled. The responsible use of resources is an important concern for us. In addition, in most cases, we depend on you to provide us with the defective item so that we can send it to the manufacturer for inspection. We therefore kindly ask for your understanding.