bike-discount.de/enReviews:
16,599 reviews in the last 12 months59,756 total reviews
Excellent
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Most relevant positive review
Oct 29, 2023
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I’m a very pleased with, the prices and all the shops that i made, only the delivery to Portugal is a little bit too slow and should be a free delivery above a certain amount
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Most relevant negative review
May 28, 2024
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Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
2 days ago
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2 days ago
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They have good prices and nice customer service.
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2 days ago
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2 days ago
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2 days ago
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2 days ago
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2 days ago
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2 days ago
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3 days ago
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Delayed delivery
Shipping notification issued on 1.10.2024. Parcel ready to be picked up on 14.10.2024 (Bulgaria), but by mistake the contact phone number was not forwarded to the logistic company. I do know whose fault it is, most probably it is DHL as they operate by a partner in Bulgaria. Luckily the DHL Bulgarian partner was contacted and the delivery was completed, but it costs time (another 7 days delay) and a few phone calls. It is really disappointing.
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Answer by bike-discount.de/en
2 days ago
Thank you for your order and feedback.
We are sorry that there seems to have been a delay.
Unfortunately I was unable to find any contact details for you in our system.
For privacy reasons, the phone number is not passed on to the logistics partner by default. I can see from the shipment tracking that the logistics partner tried to deliver but was unable to reach you as you were absent.
We apologise for any inconvenience this may cause.
JN
João N.
Lisboa
3 days ago
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3 days ago
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3 days ago
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3 days ago
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3 days ago
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you very much for your review and order!
We are very sorry that you were not completely satisfied.
Would you like to let us know how we can help? You can always get in touch with us using our contact form.
NJ
Nenad J.
Gornji Milanovac
3 days ago
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3 days ago
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3 days ago
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Perfect
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