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Top positive review
bike-discount.de/en customer
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Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
I´ve ordered several times and the orders have arrived in time and without trouble but in this case, no. And a big no! I don´t think it´s Bike Discounts fault but DHL just sends the package in a loop in Germany. It doesn´t inspire confidence in further orders. It´s soon been a month since the order and for the past 2 weeks the package just travels around in Germany. Back and forth between Hamburg and Neumünster...
Answer by bike-discount.de/en
3 days ago
Thank you for your review.
We are really sorry for this inconvenience. Indeed, our logistics partner seemed to have problems. We have done everything in our power to ensure that your package is now processed appropriately. I have checked your details: You can see in the tracking that a new status has now been assigned. The package is now finally on its way to the recipient region.
We sincerely apologize for the delay. Of course, we are still happy to assist you at any time if you have any further questions.
Good offer at a fair price for replacement components of an old bike.
I already bought 2 ebikes from this retailer and I'm very happy with my Cube bikes.
They delivered on time and in perfect condition. The shopping experience is great!
bike-discount.de/en customer
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3 days ago
Verified review
bike-discount.de/en customer
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3 days ago
Under review
Refused to deliver what I had paid for.
Store insisted on not delivering what I had ordered (and already paid for). After taking payment, they then demanded I take items out of my order. When I explained that I needed all items, they cancelled the order.
bike-discount.de/en customer
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3 days ago
Verified review
bike-discount.de/en customer
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3 days ago
Verified review
bike-discount.de/en customer
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3 days ago
Verified review
I asked for information on a product and got advice very promptly which was great 👍
Good service, plenty of choice, competitive prices
bike-discount.de/en customer
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3 days ago
Verified review
One of the best shops out there
I prefer buying cycling gear in this shop, because they have a variety of products and their prices are excellent. I often spend more than 100 Euro so free delivery is a bonus. They’re quick and reliable.
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