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bike-discount.de/en
Reviews:

15,642 reviews in the last 12 months55,266 total reviews  

4.81
Excellent

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Most relevant positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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14 hours ago
 Verified review
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Answer by bike-discount.de/en
13 hours ago
Dear customer, thank you very much for your review and order! Is there anything else, we can help you with? You can always contact us using our contact form.
16 hours ago
 Verified review
I had a shipment problem about this order but your collagues gave a suitable amount of voucher for excuse. You can talk with DHL to manage their relations Bpost company....
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Answer by bike-discount.de/en
15 hours ago
Dear customer, thank you for your order and for your feedback. We apologize for any inconvenience caused and thank you for your understanding.
18 hours ago
 Verified review
I never received my parcel. DHL couldn't deliver it for some mistake and I was told by you to take contact with DHL and Posti to solve this problem. I paid home delivery and it should be in your hands to clear delivery problems. I suggest you send me the ordered parcel once again. If you need any further information, take contact to me; tarmovakkala@gmail.com
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Answer by bike-discount.de/en
16 hours ago
Thank you for your order and your review. We apologize for the inconvenience you have experienced. Our logistics partner has informed us that an error occurred in the routing code for some shipments. As a result, the parcel was routed incorrectly during transportation. ( This has now been fixed.) Unfortunately, your order was one of the affected parcels. We have therefore organized a new shipment of your order as quickly as possible and sent you the corresponding tracking code by e-mail. Our customer service is in contact with you. We assure you that we will help you in any case. Thank you very much for your patience and understanding.
3 days ago
 Verified review
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your order and for your feedback. We are sorry that we were apparently unable to fully satisfy you. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
3 days ago
 Verified review
Tracking was useless. 20 days shipment. Customer service was quick to response, but the answers about the delivery wasn't helpful at all.
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Answer by bike-discount.de/en
3 days ago
Thank you for your order and your review. We are sorry for the inconvenience you have experienced. In fact, our logistics partner informed us of an error in the routing code of several consignments, which resulted in the consignment being misrouted during transportation. Unfortunately, your shipment was also affected. We have immediately arranged a new shipment and sent you the tracking code. I could see that the shipment has already been delivered to you. The problem with the incorrect routing code has now been resolved. Thank you very much for your patience and understanding.
4 days ago
 Verified review
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Answer by bike-discount.de/en
4 days ago
Thank you for your order and for your feedback. Is there anything else we can do for you? Please feel free to contact us at any time using our contact form.
4 days ago
 Verified review

XT Brakes not brand new

Ordered a new pair of XT Brakes and one of them was not brand new (maybe a return). This was the first time this happened and I hope it won't happen again. I had to cut the hose (was too short for my bike) and fit brand new ones. Bike Discount covered the new hose but the labour and mineral oil was on me.
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Answer by bike-discount.de/en
4 days ago
Thank you for your order and review. We would like to apologize again for this error and the inconvenience it has caused you. I have checked your details: We are happy to have issued a refund for the faulty part. Please note that externally purchased materials must be approved by us before a refund can be issued. In many cases, we can send our customers replacement materials free of charge. We would like to thank you for understanding, and we will do everything we can to prevent this from happening again.
4 days ago
 Verified review
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Answer by bike-discount.de/en
4 days ago
Thank you for your order and your review. We hope you enjoy the items you ordered. If we can help you in any way, please feel free to contact us at any time using our contact form.
5 days ago
 Verified review
4 Week delevery. Super :-[
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Answer by bike-discount.de/en
4 days ago
Thank you for your order and your review. I have checked your details: We have quickly packed your order and handed it over to our logistics partner. However, we are very sorry that there was a delay on the transportation route. As I could see, the shipment has been delivered to you in the meantime. If we can help you in any way, please feel free to contact us at any time using our contact form. Thank you for your understanding and patience.
5 days ago
 Verified review
Too late delivery.
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Answer by bike-discount.de/en
5 days ago
Thank you for your order and your review. We are sorry that the delivery of the requested item has obviously taken a little longer. We hope you enjoy the items you ordered. If there is anything else we can do for you, we are always happy to help. Many thanks for your patience and understanding.
5 days ago
 Verified review
Need more payment options (Finland)
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Answer by bike-discount.de/en
5 days ago
Thank you for your order and your review. Would you like to give us more details about which payment methods you would like to use? You are welcome to give us feedback via our contact form.
6 days ago
 Verified review
Communication could be better
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you or would you like to tell us more details? Please free to contact us at any time using our contact form.
6 days ago
 Verified review
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your order and feedback. Can we be of any further assistance? Please feel free to contact us at any time using our contact form.
7 days ago
 Verified review
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you? Please feel free to contact us at any time using our contact form.
7 days ago
 Verified review
The comments this site has on products are controlled, and if you make a bad review based on your experience, they don’t publish it
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Answer by bike-discount.de/en
5 days ago
Thank you for your order and your review, we are sorry that you were apparently not completely satisfied. Of course we are happy to receive feedback from our customers. However, please understand that we are responsible for the content published on our site. Therefore, reviews must comply with certain guidelines. (objective and constructive criticism, polite etc.). We may therefore have to delete a review if it does not meet this standard. Thank you for your understanding.
8 days ago
 Verified review
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
8 days ago
 Verified review
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you very much for your review and order! We are very sorry that we were apparently unable to fully satisfy you. Would you like to let us know how we can help you? You can reach us at any time via our contact form.
8 days ago
 Verified review
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you very much for your review and order! We are very sorry that we were apparently unable to fully satisfy you. Would you like to let us know how we can help you? You can reach us at any time via our contact form.
9 days ago
 Verified review
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback. We would like to apologise for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
JL
9 days ago
 Verified review
To make sure that I have my order in a future. With this order it never happens. I already reply to Bike-Discount that if they can contact to DHL they can return my order back to Bike-discount if they happen to find it.
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.