bike-discount.de/en

Reviews:

The labeled delivery time was 18-22 days, today Is 22th day, and the order is still no package, this means that it will be delivered to Bulgaria with minimum 5 days delay. I made another order after this one and it already travels. I wrote to support with 3 days ago and still not answer.

Month passed and bike is not yet even shipped. Is it a scam?!

Got wheelset with different body, solving it takes weeks and lot of phonecalls that bike discount does NOT answer. Worst bike internet shop

last 4 orders I get missing products and company doesn't response well

It's unacceptable for the address to have the wrong postcode and for it not to be detected immediately before being sent to the courier, not to mention two weeks from Germany to Portugal 😞

This is a good company and I have used them several times and I will use them again. However for this order I received no confirmation email after purchase so after a few days I had to contact Customer service to make sure my order was confirmed. Although I got a relatively quick response I still don't know why I didn't receive a confirmation email (as is stated on their website). I also ordered a few items, including a wheelset and my order was split into two for delivery. Despite this I only received one tracking link and it was not communicated to me that I would receive two different deliveries. So when package one arrived after a week I again had to contact Customer Service to find out where the rest of my order was and why it wasn't included. After several emails I finally got the tracking for the 2nd package. This package took over 2 weeks to arrive which is slow, even between Germany and Ireland.

I would put 0 stars if I could. I ordered a jacket. In a few days I received an e-mail stating that my address was incorrect and that they didn't sent the product and returned my money. After many futile attempts to contact seller asking where is my money, the only reply I got was to contact my bank. Which I did many times. Bank didn't receive any return payments. In the end I didn't receive neither money, nor jacket. Raised a complaint to police. Strongly suggest not to purchase in this shop.

Return parcel to Finland. Returning items is too expensive now.

Tax return proces vers cumbersome

Improve to show accurate data about products you sell, after even mentioning the issue about wrongly data 3 years ago..we can still find( the same product wich i bought back then)issue! After 12 days of my payment of my purchase..i still didn't recieve anything..no update of what's happing or an aproximatly data/time of delivering. Aswel unless you've been one of the cheapest and fastest bike shop...became one of the more expensive and late and non communicative towards us the clients! After 2021 i didn't order anymore at bike-discount for those reasons, i bought in those years for around 1800 eur at other shops! No this is no good, after received my bike wich a bought 12 days ago i never again will buy anything again at bike discount ever! Bike discount isn't French or dutch its German, what happende with Gründlich? What happend at bike-discount in those years i was client it only became worse in general! Wake up call, iff you want me back to buy stuff at bike discount. BE THE DISCOUNT!

Poor description leading unnecessary to customs and vat charges .