bike-discount.de/en- Logo - reviews

bike-discount.de/en
Reviews:

16,599 reviews in the last 12 months59,756 total reviews  

4.81
Excellent

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Most relevant positive review

Oct 29, 2023
 Verified review
I’m a very pleased with, the prices and all the shops that i made, only the delivery to Portugal is a little bit too slow and should be a free delivery above a certain amount

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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2 days ago
 Verified review

Missleading picture / wrong description

Wrong picture, misleading description and I’m forced to send it on my own cost. It is a pitty when people see no difference between LEFT and RIGHT.
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Answer by bike-discount.de/en
23 hours ago
Dear customer,Thank you for your feedback.We are, of course, sorry that you were not satisfied with a product and therefore had to complain about it.Is there anything else we can do for you?Please feel free to contact us again at any time.
MC
2 days ago
 Verified review
order not delivered
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Answer by bike-discount.de/en
1 day ago
Dear Customer,Thank you for your feedback.I have reviewed your request. Unfortunately, something did go wrong here, for which we apologise. We will contact you again to ensure that you receive the correct solution.We thank you for your understanding.
2 days ago
 Verified review
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Answer by bike-discount.de/en
1 day ago
Dear Customer,Thank you for your feedback.I have reviewed your request. Unfortunately, something did go wrong here, for which we apologise. We will contact you again to ensure that you receive the correct solution.We thank you for your understanding.
3 days ago
 Verified review
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you very much for your review and order! We are very sorry that you were not completely satisfied. Would you like to let us know how we can help? You can always get in touch with us using our contact form.
4 days ago
 Verified review
Ordered 29.9. 2024 also paid. Today is 20.10. 2024 and I still don't have a bike. After several emails to DHL transport, he finally moved from Vienna. For now, I expect that it will be delivered to me on 22.10.. Everyone has a share in the incredibly long delivery.
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Answer by bike-discount.de/en
3 days ago
Thank you for your order and your feedback. We are sorry that there seems to have been a delay in delivery. Unfortunately, our logistics partner DHL Fracht needs longer for the transport than expected due to an internal system changeover. We expect the bike to be delivered to you in a timely manner. Until then, we are of course always available for you. Thank you for your patience and understanding.
5 days ago
 Verified review
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Answer by bike-discount.de/en
5 days ago
Dear customer,Unfortunately, due to a significant increase in sales, bottlenecks have occurred in our logistics. As a result, the delivery time for individual customer orders has increased slightly in some cases. We apologise and apologise for the inconvenience caused.
7 days ago
 Verified review
Poor choice of delivery partner.
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Answer by bike-discount.de/en
6 days ago
Dear customer, thank you for your feedback. We apologise for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. We thank you for your understanding.
8 days ago
 Verified review
Poor return process
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Answer by bike-discount.de/en
8 days ago
Estimado cliente, gracias por su comentario. Lamentablemente, no podemos encontrar ninguna comunicación suya en nuestro sistema. Si tiene algún problema con los artículos solicitados, póngase en contacto con nosotros a través de nuestro formulario de contacto. Gracias por su comprensión.
8 days ago
 Verified review
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
9 days ago
 Verified review
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
9 days ago
 Verified review
If you order a lot of stuff, should be the shippment free of charge
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. Thank you very much.
12 days ago
 Verified review
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Answer by bike-discount.de/en
10 days ago
Dear customer, thank you for your feedback. We apologize for the inconvenience. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. We thank you for your understanding.
12 days ago
 Verified review
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Answer by bike-discount.de/en
10 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
12 days ago
 Verified review
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Answer by bike-discount.de/en
10 days ago
Dear customer,Thank you for your feedback.I have reviewed your case.We apologise for the delay.Is there anything we can do for you?Please feel free to contact us by email or using our contact form.Thank you for your interest.
13 days ago
 Verified review
I bought bike computer Garmin Edge 1050. The price at checkout was higher than in the offer. Sent message to support but nobody even reacted. I bought with higher price but that was not fair at all. Apart from this all perfect. Fast shipment, no problems.
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Answer by bike-discount.de/en
13 days ago
Dear customer,Thank you for your feedback.The prices of the items are taxed at the destination country, as required by law. So the prices adjust. Actually, the prices should already adjust if you have selected the correct delivery country. Ideally, you should log in to your customer account before shopping. Sometimes it also helps to refresh the browser. In any case, the prices displayed during checkout are correct. I hope I could help you.
13 days ago
 Verified review
Мне не ответили на письмо по поводу возврата товара, И я так поняла возврат из Эстонии будет стоить очень дорого мне, поэтому больше не хочется рисковать и заказывать на этом сайте.
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Answer by bike-discount.de/en
13 days ago
Dear customer, thank you for your feedback. We apologise for the inconvenience. I have checked your case and cannot find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. Thank you.
Oct 10, 2024
 Verified review
MTB is Ok. De gebruiksaanwijzigingen zijn slecht. Je krijgt een losse doos met onderdelen bij en zoek het maar uit! Op de foto van de fiets is een display op het stuur te zien maar deze zit er niet bij. Goed opletten wat je koopt dus.
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Answer by bike-discount.de/en
Oct 10, 2024
Beste klant, bedankt voor uw feedback. Helaas kunnen we geen communicatie van u vinden in ons systeem. Als u een probleem heeft met uw bestelde artikelen, neem dan contact met ons op via ons contactformulier. Bedankt voor uw begrip.
Oct 10, 2024
 Verified review
They cancelled an order and gave me three separate explanations for doing so when I queried their breach of contract. I do not know the true reason but suspect they had made a pricing error and therefore refused to sell the items to me despite having accepted the contract. Very shabby practice in my view.
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Answer by bike-discount.de/en
13 days ago
Dear Customer,Thank you for your feedback.I have reviewed your request. Unfortunately, something did go wrong here, for which we apologize. We will contact you again to make sure you get the right solution.Thank you for your understanding.
Oct 9, 2024
 Verified review
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Answer by bike-discount.de/en
Oct 10, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
Oct 9, 2024
 Verified review
Slow and bad information after the sales. Wrong information from support (W'll fix it in a couple of days). Website states 7-10 days, I'am still waiting afther 3 weeks...
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Answer by bike-discount.de/en
Oct 9, 2024
Dear customer,Unfortunately, due to a significant increase in sales, bottlenecks have occurred in our logistics. As a result, the delivery time for individual customer orders has increased slightly in some cases. We apologise and apologise for the inconvenience caused.