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Reviews

Thank you for your order and your review. We are very pleased with the nice appreciation and praise. We are sorry that there has been some inconvenience. Unfortunately, it may happen that the transport by our logistics partner to your delivery country takes a little longer. In addition, we all we always subject all bikes to a subsequent quality inspection and carefully prepare them for shipment. We do apologize for the delay, and thank you for your patience and understanding.

Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.

Dear customer, thank you for your order and your review. We are sorry that it seems to take so long to deliver the goods. I have checked your information: unfortunately, it seems that the shipment is still being processed in customs in your country of delivery. We hope that the processing will be completed soon and the order can be delivered to you. For now, we will have to wait until customs clearance is complete. However, if there are any further delays, please feel free to contact us again at any time and we will of course be happy to assist you. Thank you for your understanding and patience.

Dear customer, thank you for your order and your review. The feedback of our customers is very important to us, so I have checked in our system what the reason could be: We are pleased that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We therefore ask you to understand our procedure. A note on our own behalf, after reading your previous communication with our customer service: We can of course understand that our customers are not satisfied with us in some individual cases and we are always happy to receive criticism, which helps us to improve. However, our employees are always just as happy to receive respectful and polite communication as our customers, thank you very much.

Dear customer, thank you for your order and your review. We are so sorry that there seems to have been some inconvenience. I have checked your information: a shipment with the missing part has already been prepared. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. We apologize deeply for the inconvenience that occurred. I have checked your information: we have already offered you an exchange of the item. We appreciate your understanding.

Dear customer, thank you for your order and your review. We are really very sorry that there were delays in transit. We have already asked our direct contact in Customer Service Post and Parcel from DHL to take care of it personally. He has confirmed to us that your shipment has indeed now been processed further for transport to your delivery country. He will continue to keep an eye on the shipment. Our customer service has informed them this morning. We kindly ask you for a little patience, and thank you very much for your understanding.

Dear customer, thank you for your order and your review. We are sorry that your best price request does not seem to have been transferred correctly. I have checked in our system: unfortunately there is no request stored. Of course, we check all best price requests carefully. Our best price guarantee is part of our service, which our satisfied customers appreciate. Should a transmission error have occurred in an individual case, please contact us immediately after receipt of the order confirmation so that we can help you further. Normally, we can still reconcile the details with you at this point. Later on, it will be difficult to reconcile and follow up the request. Unfortunately, we cannot find any mail contact from you in our system. Please do not hesitate to contact us at any time. We are always happy to help you. Thank you for your understanding.

Sehr geehrter Kunde, vielen Dank für Ihr Feedback. Ich habe sorgfältig geprüft, was der Grund für Ihre Bewertung sein könnte. Ich konnte feststellen, dass Sie offenbar keine valide Rechnungsadresse angegeben haben. Dies ist zwingend notwendig. Wir haben Sie darüber in Kenntnis gesetzt, leider aber keine Antwort von Ihnen erhalten. Wenn Sie diesbezüglich Fragen haben, setzen Sie sich bitte mit uns in Verbindung, damit wir Ihnen helfen können. Vielen Dank für Ihr Verständnis.

Dear customer, thank you for your order and your review. We are sorry that it seems that we could not fully satisfy you. I have checked your information: we have offered you several solutions. Unfortunately, we cannot offer an advance replacement in every case. We need the defective item to be able to check this item for the claimed defect. Thank you for your understanding.

Dear customer, thank you for your order and feedback. We are sorry that our logistics partner took 2-3 days longer than expected to deliver to your more distant country. We are pleased that you are benefiting from our low prices and excellent selection. Unfortunately, in order to continue to offer you the best prices possible, we cannot offer free shipping to all countries. However, we regularly review our options and ensure that we offer fair conditions to our customers. Our shipping policy for your country of delivery can be viewed transparently on our website at any time prior to purchase. We would therefore like to thank you for your understanding and hope that you will enjoy the products you have ordered.

Dear customer, thank you for the order and the review. We are really sorry that our logistics partner had difficulties with the delivery. I checked your details and could see that we created the label appropriately according to the data you entered. You have indeed been charged the return shipping cost by mistake, of course this is not correct! I have arranged for the immediate refund of the shipping cost, please accept our sincere apologies for this error. Thank you for your understanding.

Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.

Dear customer, thank you for your order and your review. We are sorry that the delivery in transit to your country of delivery must have taken a little longer than expected. I have checked your details and could see that a delivery date for the freight shipment has now already been arranged. If, contrary to expectations, there are further delays, please contact us so that we can help you further. Thank you for your understanding and patience.

Dear customer, thank you for your order and for your review. We are glad that you can benefit from our low prices and large product selection. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore ask for your understanding for our procedure.

Dear Customer, thank you for your order and for your review. We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free delivery for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our delivery conditions for your delivery country transparently on our website at any time before purchasing. We therefore kindly ask you to understand our procedure.