bike-discount.de/enReviews

: 35,037Excellent

4.79

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certified since: Jun 7, 2022
updated on: Apr 2, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Apr 2, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

12,490 verified reviews in the last 12 months

35,037 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jan 17, 2023
I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
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the most relevant critical review


Dec 16, 2022
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
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Reviews for bike-discount.de/en

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 Verified review
Oct 15, 2022
I had a reclamation after buy, send an e mail and there was no answer.
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Answer by bike-discount.de/en
Oct 17, 2022
We apologise for the delay in contacting you.
 Verified review
Oct 15, 2022
Add express shipping for extra charge , sometimes we need something fast not in a week or more
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Answer by bike-discount.de/en
Oct 17, 2022
Thank you for your feedback. We are already planning to implement your suggestion.
 Verified review
Oct 15, 2022
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 Verified review
Oct 12, 2022
Box is dameged and missing one item.
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Answer by bike-discount.de/en
Oct 12, 2022
We are very sorry that the shipment was damaged in transit to Croatia. Please contact reklamation@bike-discount.de so that a solution can be found as soon as possible.
 Verified review
Oct 10, 2022
 
Nowhere on the basket page or payment dose it say taxes etc are due in uk and extra. Prices on website are including 19% tax. When googled bike discount uk it looks like you are a registered co in UK so no exta cost. If you want UK customers you need to sort this out like other EU shops have
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Answer by bike-discount.de/en
Oct 12, 2022
In our web store, the important information for a delivery outside the EU is stated accurately and transparently. Since the Brexit we have created an extra info page with all the information. Since the Brexit also import taxes must be made in the UK. It differs there nothing from other countries
 Verified review
Oct 10, 2022
The possibility to change/edit the orders in the next 12 hours... The order should be sent asap and not with a specific day for delivery date(in my case the order was parked until saturday)
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 Verified review
Oct 8, 2022
took a very long time for delivery (bought the item elsewhere in the mean time)
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Answer by bike-discount.de/en
Oct 12, 2022
Please excuse this shipping delay by DHL. We have handed over the finished package to DHL on the same day of your order. Unfortunately, DHL then needed 9 days for delivery in Belgium. However, we would also like to note that this is a rare case. Our business partner DHL is usually also very fast.
 Verified review
Oct 8, 2022
I think your European customer’s should be threatened equally, except German. I have bought from bike-discount with few thousand euros and never returned anything. My first did my first return and because I live in Northern Europe, I have to pay for the shipping. Prices are good but because of this I’m not sure if I’m going to use you anymore.
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Answer by bike-discount.de/en
Oct 12, 2022
The assumption of shipping costs for returns by us is not provided in every case. This is what it says in the shipping conditions. In the case of justified complaints, of course, we always take over these costs.
 Verified review
Oct 8, 2022
Products and everything related to bikediscount eshop is great. Except there is a problem with shipping, that it is send by DHL, but at Lithuania border transfered not to DHL Lithuania, but a shady company called Itella, which usually does not contact you or deliver, but rather creates a lot of problems to customers (for example lie that no one was home and ship it back). I had to chase them really hard and go take my shipment by myself from warehouse.
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Answer by bike-discount.de/en
Oct 12, 2022
Thank you for your feedback. We are sorry that you had such trouble with the delivery. DHL always hands over the shipments in most countries to the national postal companies for further transport.
 Verified review
Oct 7, 2022
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 Verified review
Oct 6, 2022
Parcel was not delivered at time. Investigation was initiated but still no answer and no action. Will never use dpd delivery
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Answer by bike-discount.de/en
Oct 8, 2022
The package is ordered on 15.09.22. We have handed over to the service provider on 16.09.22. We would like to apologize for the problems with the delivery. We are working on a quick solution.
 Verified review
Oct 5, 2022
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Answer by bike-discount.de/en
Oct 5, 2022
unfortunately we cannot find any communication from you in our system. If you have a problem with our items please contact reklamation@bike-discount.de
 Verified review
Oct 5, 2022
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Answer by bike-discount.de/en
Oct 5, 2022
Thanks for the feedback.
 Verified review
Oct 5, 2022
Very long delivery outside of Germany.
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Answer by bike-discount.de/en
Oct 5, 2022
Thank you for your feedback. Deliveries to Israel can sometimes take a little longer (especially in the current crisis situation). There are also repeated delays in customs to this country, over which we have no control. We ask for your understanding in this regard. In your particular case, the shipment is still at customs. If the status does not change in the next few days, please contact us at "reklamation@bike-discount.de".
 Verified review
Oct 4, 2022
All good but They changed double for delivery
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Answer by bike-discount.de/en
Oct 5, 2022
According to our internal review, you have been properly charged shipping costs only once. Please contact our customer service for further questions regarding your invoice.
 Verified review
Oct 4, 2022
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Answer by bike-discount.de/en
Oct 4, 2022
Danke für das Feedback.
 Verified review
Oct 4, 2022
The wheels I bought were advertised as "tax free" but on arrival in the UK I was sent a bill for 19% value added tax + a £12 Clearence fee. Bike-discount have failed to even respond to my emails about this.
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Answer by bike-discount.de/en
Oct 4, 2022
Of course, the articles for countries outside the EU are specified and also calculated tax-free with us ! After Brexit customs duties and import taxes are self-evident. We refer to this circumstance very transparently on our site.
 Verified review
Oct 2, 2022
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Answer by bike-discount.de/en
Oct 4, 2022
Danke für das Feedback. Leider können wir keine Kommunikation in unserem System von Ihnen finden. Wenn Sie ein Problem mit unseren Artikeln haben wenden Sie sich bitte an reklamation@bike-discount.de
 Verified review
Sep 30, 2022
Bike-Discount does NOT care about their customers!! When something is wrong, they just completely ignore you. Orders are only half delivered (but paid in full). I had it more than once unfortunately. Such complaints are completely ignored. Bit of advice: NEVER BUY ANYTHING AT THIS COMPANY
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 Verified review
Sep 30, 2022
I order set of carbon wheels 3 weeks now and i still waiting. On e-mails doesn’t reply on phone calls same thing
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Answer by bike-discount.de/en
Oct 4, 2022
Thank you for your feedback. We are sorry that DHL took so long to deliver your shipment. In our case, the order was processed and handed over to DHL on the same day.