bike-discount.de/en

Reviews:

Mixed experience with the company. I have ordered some bike parts on 19th July, they dispatched it quite quickly, and it was handed over to delivery company DHL the 21st July. The parcel has arrived to DHL export center in Feucht the next day. So far so good. But the latest update was on 23 July, that the parcel was on its way to destination country. It has been over 2 weeks, when I finally had enough and reached out to customer service. They answered the next day and they are investigating my lost parcel as of now. I hope the issue gets resolved soon and I either receive my parcel or getting reimbursed for my purchase.

Placed a very big order, among which a pair of expensive MTB shoes. There were a tad too small so decided to opt for a larger size, only to find out that the price became >40 euros more expensive. Contacted the customer service to see if I could simply exchange them for a larger pair at the same price, they dodged all questions and provided no understanding for the situation. I only received robotic answers in poor English stating that they don’t do exchanges. Very poor customer service, at least try to explain why you have a certain policy. Last time I order through bike-discount

3 of my 4 bikes are bought from bike-discount.de - Radon City Confort, Radon Skeen Trail 9.0 and a Cube WLS Sting. I have a few dozen orders exceeding 10.000 euros in the last years and bike-discount.de was my first option for me regarding bikes and components. However, my experiences this year (2023) were totally disappointing and I hope I won't have to buy anything again from them. First, I bought in April 2023 a Radon Skeen Trail 9.0 which had a deliver time of 10 days in the websjop and was in stock at the time of the purchase. Along with the bike I ordered other parts and accessories (tubeless valves, sealant pedals etc) needed for the bike. The bike arrived after 3 weeks with the parcel being damaged and the rear wheel scratched - I received a voucher for the damage from bike-discount.de. The shipment was 100 euros worth intra EU and I received only a compensation from it - make up your own decision if it's worth it. However, the parts and accessories were send in another parcel that left the warehouse after 3 weeks - I received the bike with 10 days delay and I could not use it. They forgot to send it... After I made a ticket they send it with priority shipping and I got the parts in 48h. You judge if they could have send the parts before the bike...The bike itself it's superb, and I recommend the brand if they solve their problems with shipping. My second bad experience was this month when I placed and order on Tuesday evening for some parts (700 euros worth). The order was dispatched the next Monday and with insane luck was delivered in 10 days. If the carrier wouldn't have been ok, I would have received the order in 13 days. Again you judge if this is ok, considering that there are other important on-line shops in Germany that have next day delivery in the EU( with extra charge) or others that have half the price of shipping intra EU...

The helmet arrived damaged, after sending the photo they do not communicate at all, the matter has not been resolved after 15 days

The website says speedy delivery and they charge you for a courier delivery service but after a few weeks my order still hadn't been delivered. I eventually cancelled my order and hope my refund is processed quicker than the falsely advertised delivery.

Better stock management systems and processes…. I placed an order, it was accepted as the product was reflecting as available, a week later the order was cancelled due to the product not being available. My funds were transferred back to me. There was not enough time to order from another supplier as my trip to Europe was over.

Some products were out of stock and I was not informed about that. Only after 5 working days I receive an email and after two days one more product from my order list was out of stock. I receive a refund for the products which were out of stock. The package was sent but I was not asked do I still want it. If I had known that not all products were available, I would have searched elsewhere.

Delivery operator to Finland is bad. Slow and unreliable. Also pricing changes on website after being updated in shopping cart, annoying system since you see at first lower price than it really is.

Nefasto el servicio por DHL, ya es la segunda vez que no llaman a casa y simplemente pasan de largo y tengo que ir detrás de ellos

communications contact us button doesnt work on website take long to respond.

deliver to croatia

They separated one order to two box. They sent to me the second box two days later. The biggest problem was, I went to Holiday, where I want to use it. I sent some question to a support, but they forget to answear to me.

Wery good serviss and safe paking,but no discount for offten klient's??? ;( I spend about 4k ,but no eny dicount % :(

Nummer one is to have delivery date - 4 weeks after paying with credit card and still no bike as summer is passing by . When writing support numerous times a basic answer is received - bike on the way - thanks for your patience . Hopefully bike arrives one day - but this has been a disappointment in regards of holiday plans with new electric bike . If you promise 2-3 week’s delivery time you need to keep it or update it to 4 weeks . Can I please have a delivery date ?

delivery cost are to big

Lost connection while calling and waiting for someone else. Big company so i had to call a few times to get to the right person. But they are fast with responsing on the contact form.

Very slow delivery and too expensive shipping

Delivery to the carrier takes too long from the date of order. The next business day would be just fine