I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
It’s hard to give any feedback because the bike I have ordered was never delivered…
Perhaps change the shipping company .
If they compensate me with sending another bike and a better one then I’ll give 5 stars …
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Verified review
Sep 19, 2022
Still hasn’t arrived. Have spent £250 and havnt had an update since 7th September (2 weeks ago)
Don’t be fooled by the low prices
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Answer by bike-discount.de/en
Sep 19, 2022
The shipment has actually been at the delivery depot since 7/9/22. Too bad you did not contact us. Then we could have helped you too. Our colleagues are now contacting DHL.
Important current info: the shipment is waiting for payment of customs duties since 07.09.22. According to tracking, the customer has already been contacted twice by ParcelForce regarding this.
Verified review
Sep 19, 2022
my packet is lost.
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Answer by bike-discount.de/en
Sep 19, 2022
The shipment has been delivered to you on 8.9.22. If this is not the case, please contact us. This is the only way to help you !!! reklamation@bike-discount.de
Verified review
Sep 18, 2022
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Answer by bike-discount.de/en
Sep 19, 2022
Unfortunately, we cannot provide a free shipping label for Croatia. If it is complaints, we will refund the shipping cost.
Verified review
Sep 18, 2022
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Answer by bike-discount.de/en
Sep 19, 2022
Delivery to the Czech Republic with DPD took a week (including weekend). Most of the time it is faster.
Verified review
Sep 17, 2022
Items were delivered and in good order. But no communication on delivery time/date at all. As such delivery is left to a surprise.
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Answer by bike-discount.de/en
Sep 19, 2022
Thanks for the feedback. Saturday 8/27-22. Monday 29.8.22 DPD handed over. Friday 2.9.22 delivered in Netherlands. By the way: Parcel services do not notify parcels.
Verified review
Sep 16, 2022
You should change the language. Please in german
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Answer by bike-discount.de/en
Sep 19, 2022
Freitag bestellt, Dienstag geliefert. In Deutsch.
Verified review
Sep 14, 2022
Ordered some Shimano spare parts by the pictures in the online shop. Didn’t get all the parts in the pictures. The description was hard to understand and misleading.
Customer support did not answer until I raised a claim via PayPal. “You got what you ordered” was their reply.
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Answer by bike-discount.de/en
Sep 16, 2022
Please excuse the inconvenience. Unfortunately, your item is a variant item that is correctly displayed on our homepage and was ordered by you as such. You are welcome to return the item for credit.
Verified review
Sep 14, 2022
Experience has been positive but I am disappointed with some of the packaging materials used, often oversized for the contents contained within.
For example, I was disheartened to open a shoe box sized delivery to find within a matchbox sized unit box containing the spoke nipples that I had ordered.
This kind of practice is wasteful, unnecessary, additionally costly for your customers and harmful & damaging to the environment.
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Answer by bike-discount.de/en
Sep 15, 2022
Thank you for the feedback. We are constantly working to improve our sustainability.
Verified review
Sep 14, 2022
Prices are good, 4-5 days for goods to come to Slovenia. But, sending goods back to them is complicated, and the do not print you return label anymore.
So all the cost goes to buyers. Doesnt matter how much you brought from them. It cost me 18 € to send one 200g shirt bact to them.
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Answer by bike-discount.de/en
Apr 11, 2023
Dear customer,
thank you for your evaluation.
We are pleased that you are satisfied with the ordered goods. Our return policy for your country of delivery can be viewed transparently on our website before purchase. We therefore kindly ask for your understanding for our procedure, thank you.
Verified review
Sep 13, 2022
It takes some time to have the order.
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Answer by bike-discount.de/en
Sep 14, 2022
Thank you for the feedback. Customer ordered on 23.08.22. We have handed over to DHL on 24.08.22. The package was delivered in Finland on 31.08.22. There was a weekend in between. Unfortunately, we can not influence the speed of delivery. We apologize for this.
Verified review
Sep 12, 2022
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Answer by bike-discount.de/en
Sep 13, 2022
Thanks for the feedback.
Verified review
Sep 12, 2022
Erro do sistema por várias vezes , mesmo já depois de ter a morada certa, já paguei 2 vezes e nem as peças nem o refound
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Answer by bike-discount.de/en
Sep 14, 2022
pedimos desculpa pelo incómodo. No entanto, o cliente já foi informado várias vezes por escrito e verbalmente que seleccionou o país de entrega errado para a sua encomenda.
Verified review
Sep 11, 2022
Most important bike part was missing from my order. Out of stock despite the fact that wed shop had it when I ordered. Customer service really takes at least 5 days to answear so it takes for ever to sort it. Still waiting...
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Answer by bike-discount.de/en
Sep 14, 2022
Unfortunately, in this case there was an unfortunate exception to the over sale, so that the item was briefly not available. We regret this and apologize for this. The customer has been informed about this in writing.
Verified review
Sep 9, 2022
No international payment option, only bank transfer. Slow packing (3 days) after payment received.
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Answer by bike-discount.de/en
Sep 14, 2022
We are sorry that our abundance of international payment options is not enough for you and that you have therefore chosen the payment method prepayment. This unfortunately delays the order process. Please choose another payment method for future orders.
Verified review
Sep 8, 2022
I did not get my order
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Answer by bike-discount.de/en
Sep 8, 2022
We are sorry that shipments to Kazakhstan may take a little longer at the moment. As our colleague already told you by mail, we ask you for a little patience. At the moment the shipment is obviously at customs. If in a few days there is no change in the parcel history, we will initiate an investigation with DHL and help you further. We ask for your understanding that we will not send another package now, as this will lead to the same result. Here only some patience helps in these times and shipments to certain regions.
Verified review
Sep 6, 2022
the postage costs for returning or exchanging the product are paid from Finland
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Answer by bike-discount.de/en
Sep 6, 2022
Clarification: The shipping costs for returns due to justified complaints will of course be borne by us.
Verified review
Sep 5, 2022
I have ordrede a CUBE bike plus accessoires.
The bike was delivered accordingly to plan.
However the other parts (including pedals for the bike) was not send in the same package. After 10 days I asked what happend with it - and had to wait several days for an answear.
When I finally got the package - it was damaged and several components were missing. There where a note in the box from the transport company that the box where damaged and components was missing. Value of missing parts was +50€. Again after complaining I waited 8 days for an answear and they offered me a €20 vouncher.
I can not recommend anyone to do business with them!
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Answer by bike-discount.de/en
Sep 5, 2022
The ordered bicycle was shipped by freight forwarder. The additionally ordered accessories did not fit into the bike box. We therefore sent them in an extra parcel by parcel service. Unfortunately, there was transport damage to this package. This is annoying and we are sorry. In consultation with you, we have refunded the accessories.
Verified review
Sep 2, 2022
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Answer by bike-discount.de/en
Sep 3, 2022
Problems with a wrongly mounted tire, for which we apologize. Compensation offered and communicated to the customer.
Verified review
Sep 2, 2022
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Answer by bike-discount.de/en
Sep 3, 2022
Unfortunately, we cannot find any communication with a problem from you in our system. If you are not satisfied with our products please contact reklamation@bike-discount.de
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