bike-discount.de/en
Reviews:

14,217 reviews in the last 12 months47,858 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Apr 16, 2023
 Verified review
Prices are ok, but delivery @#$&! It took 8days to get it! All other to SLO needs 3 days.
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Answer by bike-discount.de/en
Apr 17, 2023
Dear customer, thank you for your order and your review. We are pleased that you like to benefit from our good prices. Please kindly bear in mind that you ordered in the evening and that there was a weekend between the order and delivery. For your orders to your country of delivery, we quote a delivery time of 5 days. In individual cases, however, this may vary slightly. Thank you very much for your understanding and patience. If we can be of any further assistance, please do not hesitate to contact us.
Apr 16, 2023
 Verified review
I don't have tracking code yet and I don't get my order yet?
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Answer by bike-discount.de/en
Apr 17, 2023
Dear customer, thank you for your order and your review. I have reviewed your case: You have already received a reply from our service team. The shipment has already arrived in your delivery country. We have sent you the tracking link again. If there is anything we can do to help you, please feel free to contact us again.
Apr 15, 2023
 Verified review
It is impossible to understand how to return the items. If it cost additional fee and time, everybody will abandon this shop!
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Answer by bike-discount.de/en
Apr 17, 2023
Dear Customer, Thank you for your feedback. Our return conditions for your country of delivery can be viewed transparently on our website before the purchase. We therefore ask for your understanding for our procedure.
Apr 14, 2023
 Verified review
Delivery time. Estimated delivery time was 10 days. It has been 3 weeks now and I have not received the bike.
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Answer by bike-discount.de/en
Apr 14, 2023
Dear customer, thank you for your order and your review. In our store we specify a delivery time for wheels of 8 - 14 days. We are sorry that the delivery takes a little longer than you expected. Please kindly take into account that we need to carefully assemble and prepare the bikes for shipping, as well as perform our quality control to guarantee our high standard. I have reviewed your case: Your order is already on its way and will surely reach you soon. We are also very happy to answer any questions you may have, please do not hesitate to contact us personally if we can be of any assistance. We thank you for your understanding and wish you much pleasure with the ordered items.
Apr 14, 2023
 Verified review
Delivery time 3 weeks :(
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Answer by bike-discount.de/en
Apr 14, 2023
Dear customer, thank you for your order and your review. We are sorry that the delivery took a little longer than you expected. Possibly the delivery by our logistics partner has been delayed a bit due to the Easter days. Please kindly take into account that we need to carefully assemble and prepare the bikes for shipping, as well as perform our quality control to guarantee our high standard. We thank you for your understanding and wish you much pleasure with the ordered items.
Apr 14, 2023
 Verified review
Levertijd naar Nederland van meer dan twee weken verkorten. Gelukkig heb ik zelf veel technische kennis om de schijfrem en derailleur te kunnen afstellen. Dit kan niet iedereen.
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Answer by bike-discount.de/en
Apr 14, 2023
Dear customer, thank you for your order and your review. We are sorry that the delivery took a little longer than you expected. Possibly the delivery by our logistics partner has been delayed a bit due to the Easter days. The wheel should arrive in good preset condition with you. If we can still help you in this regard in any way, please do not hesitate to contact us. We will be happy to assist you at any time. We kindly ask for your understanding and wish you a lot of fun with your new bike.
Apr 14, 2023
 Verified review
very slow shipping .. claimed DHL courier ,send me 900E order by post office ,took 2 weeks to Bulgaria
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Answer by bike-discount.de/en
Apr 14, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not satisfied with the delivery by our logistics partner. We would like to explain that when shipping by DHL, the shipment is usually handed over by DHL to a partner logistics company of the respective country. This does not correspond to the shipment via DHL Express, where DHL delivers the shipment to the customer. Shipping by DHL Express is significantly more expensive and we currently do not offer it. However, we are already planning to offer this option to our customers in the future. Thank you for your understanding.
Apr 12, 2023
 Verified review
Shop itself is good and product variety is good. Pricing is affordable. Biggest minus is delivery cost to Finland, which is 50 % more than in other german bike webshops. Other minus side is slowish delivery again compared to other german-based bike webshops.
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Answer by bike-discount.de/en
Apr 13, 2023
Dear customer, thank you for your order and your review. We are pleased that you are satisfied with our prices and with our product selection. We would like to assure you that we offer our customers fair shipping prices. Currently we are working on more shipping options for our customers, so that in the future you will have even more possibilities to choose the best and fastest shipping method for you. If there is anything else we can do for you, please do not hesitate to contact us. Thank you for your understanding.
Apr 12, 2023
 Verified review
Waiting too long for the parcel.
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Answer by bike-discount.de/en
Apr 13, 2023
Dear customer, thank you for your order and your review. We are pleased that we were able to satisfy you with the goods and our customer service. We would like to apologize that you had to wait a few days for the delivery of your package. Please understand that there has been a slight delay due to the holidays. If there is anything else we can do for you, please do not hesitate to contact us. Thank you for your understanding.
Apr 11, 2023
 Verified review
I have not received my order yet as it is still at the Royal Mail depot in Edinburgh. I've phoned the depot twice in order to pay the customs charges, but have been told that it has not been processed. It has been with them since 27.3.23, over 2 weeks. I'm currently waiting for them to get back to me.
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Answer by bike-discount.de/en
Apr 13, 2023
Dear customer, thank you for your review. We quickly packed your order and handed it over to our logistics partner. Unfortunately, there seem to be delays due to customs clearance in your country of delivery. Even though we unfortunately have no influence on this, we are very sorry. I could not find any contact on the matter from your side in our system. If you continue to experience difficulties with the delivery, please do not hesitate to contact us so that we can help you. Thank you for your understanding.
Apr 11, 2023
 Verified review
Wheels damaged, poorly packed.
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Answer by bike-discount.de/en
Apr 13, 2023
Dear customer, thank you for your order and your review. We are very sorry that you did not receive the goods in perfect condition. I have reviewed your case and could see that you have already been in contact with our customer service. We will definitely take your feedback into consideration and thank you kindly for your understanding.
Apr 11, 2023
 Verified review
Stll waiting for my order
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Answer by bike-discount.de/en
Apr 11, 2023
Dear Customer, thank you very much for your review. I checked on your case: Your order already arrived in your delivery country. Please note that delivery to your country may take a little more time due to different means of transport and also customs procedures. You are welcome to contact us via our contact form or e-mail. We will be happy to help you track your package. As your delivery has to travel a long way, we thank you for your patience.and for your understanding.
Apr 10, 2023
 Verified review

Small disappointment

The bike Cube Reaction C:62 Race bluehaze´n´black left Bike-Discount for transport after 7 business days and arrived in Finland 8 business days after that. The bike has an excellent price-quality ratio and is comfortably light (about 10.5 kg L size). The disappointment is that the rear tire was empty upon arrival and deflated quickly even after pumping it up few times, so the first job was to replace the inner tire. There were numerous marks on the edge of the rear rim, apparently the outer tire had been twisted into place with a metal tire iron(?) so that the paint had come off and there were several sharp marks on the edge with the aluminum visible. The customer service responded quickly to my inquiry about delivery times before delivery.
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Answer by bike-discount.de/en
Apr 11, 2023
Dear customer, thank you for your order and your review. We are very pleased that you are satisfied with your new bike. All the more we would like to apologize for the inconvenience, it is really unpleasant. Unfortunately, I could not find in our system a written request from your side on the matter. Could you already be helped? Please feel free to contact us at any time so that we can provide you with a solution to the matter. Thank you for your understanding.
AP
Ajeet P.
Gurgaon
Apr 9, 2023
 Verified review
No express shipping option available to my country (India) like other websites ( Wiggle etc, who provides express shipping with 7 days delivery option by charging just $5 extra). From BD order delivery takes 40+ days.
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Answer by bike-discount.de/en
Apr 11, 2023
Dear customer, thank you for your review and for your order. We can understand that you prefer a delivery with DHL Express, as this logistics partner offers particularly comfortable conditions for distant delivery countries. Currently, we are already working on possibly offering our customers optional shipping with DHL Express in the future. Until then, we hope to satisfy you with our wide selection and with our excellent prices. Thank you for your understanding. Please feel free to contact us at any time with any questions or concerns.
Apr 5, 2023
 Verified review
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Answer by bike-discount.de/en
Apr 5, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Apr 4, 2023
 Verified review
Long delivery
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Answer by bike-discount.de/en
Apr 5, 2023
Dear Customer, thank you for your order and your review. We are pleased that you are satisfied with our customer service and the ordered goods. We were still within the specified time window with the delivery. Unfortunately, the delivery to your distant delivery country may take a few days, we kindly ask for your understanding.
Apr 4, 2023
 Verified review

slow delivery

compared to previous years, the customer service is lacking speed.
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Answer by bike-discount.de/en
Apr 5, 2023
Dear customer, thank you for your order and your review. We are really sorry that this time it seems to have taken a little longer and hope that you will enjoy the ordered goods. If you have any questions or requests, please do not hesitate to contact us. Thank you for your understanding.
Mar 29, 2023
 Verified review
Poor customer service
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Answer by bike-discount.de/en
Mar 29, 2023
Dear customer, thank you for the feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
Mar 27, 2023
 Verified review
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Answer by bike-discount.de/en
Mar 28, 2023
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Mar 26, 2023
 Verified review
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Answer by bike-discount.de/en
Mar 27, 2023
Dear customer, thank you for your feedback. Please understand that we cannot cover the return shipping costs in all cases. In the case of complaints, we will of course cover the shipping costs.