I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Bättre retur procedur. Krångligt och dyrt när man ska returnera från Sverige.
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Answer by bike-discount.de/en
Aug 31, 2022
Vi beklagar att posten är så dyr i Sverige.
Verified review
Aug 30, 2022
They are lying about product repair continuously, sending emails asking for patience, but not moving forward even after more than a month. Very disappointed.
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Answer by bike-discount.de/en
Sep 8, 2022
We regret that the complaint has taken a little longer. The customer was regularly informed about the current status. However, we also regret that we are called a liar here on this platform by the customer. Too bad!
Verified review
Aug 29, 2022
Website not easy to navigate. Tracking of the order not the best. But, good value of products selected , I would buy from this company again.
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Answer by bike-discount.de/en
Aug 30, 2022
Thank you for your feedback. We are currently working on optimizing the navigation.
Verified review
Aug 29, 2022
They shipped the products on 13/08, but I still not receive until today.
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Answer by bike-discount.de/en
Aug 29, 2022
Delivery to Hong Kong:
Please be patient for a few more days.
Current quote from DHL: Due to the overflight bans currently in place over Russia, Ukraine and other countries, some flight connections have been interrupted and for many others longer routes now have to be flown than before. This increases fuel requirements and reduces the available transport capacities on these flights. In this context, longer transit times must generally be expected for shipments to Hong Kong at present. Please understand that we cannot reliably predict the specific effects in the current rapidly changing situation.
If your shipment has not arrived by the end of the week, please contact "team-nachforschung@bike-discount.de".
Verified review
Aug 29, 2022
Good prices but sadly not free returns from Sweden...
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Answer by bike-discount.de/en
Aug 29, 2022
We do not generally cover return shipping costs from every country. If it is a legitimate complaint, we will of course cover the costs of the return shipment. For selection orders and similar transactions, we can unfortunately not cover the return shipping costs from Sweden. This is also communicated in several places in our store.
Verified review
Aug 29, 2022
SHIPMENT IS TOO SLOW
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Answer by bike-discount.de/en
Aug 29, 2022
2 days delivery time in Germany and 2 days delivery time in Korea. As far as OK, but the shipment was 15 days at customs. Something like that can happen, unfortunately we have no influence on it.
Verified review
Aug 28, 2022
i accidentally ordered the two of the same product and immediately emailed their customer support to have one removed. It took them 3 days to ship the order and mysteriously the support answered me 10 minutes after I got the shipping confirmation email and notified me that it is too late to change the order. Returning the shipment would have cost me 30€ so I assume they just prettymuch forced me to keep the extra piece as it was worth 31€
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Answer by bike-discount.de/en
Aug 30, 2022
Since our package was unfortunately already in logistics, we offered the customer to refuse acceptance of the package, which he unfortunately did not do. Then he would not have had to pay anything and the goods would have been returned to us.
Verified review
Aug 26, 2022
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Answer by bike-discount.de/en
Aug 29, 2022
Unfortunately we cannot find any communication in our system from you. If you have a problem with your goods please contact reklamation@bike-discount.dee
Verified review
Aug 25, 2022
Otherwise OK, but I got a used and broken derailleur in my order.
Return-process was easy.
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Answer by bike-discount.de/en
Aug 25, 2022
Danke für das Feedback. Bitte entschuldigen Sie die Unannehmlichkeiten.
Verified review
Aug 23, 2022
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Answer by bike-discount.de/en
Aug 24, 2022
According to the customer's request, we have canceled his order.
Verified review
Aug 23, 2022
After almost a month, the order did not arrive.
Ordered a lot and this is an extraordinary event, but that is annoying me I can't do anything.
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Answer by bike-discount.de/en
Aug 30, 2022
the package was lost on the way to you, for this we apologize. We have written to you and have not received a reply. If you have any further questions, please contact us at reklamation@bike-discount.de.
Verified review
Aug 22, 2022
Send like a great online shop but their international deliveries via DHL seem to take weeks when other online shops only take days to deliver.
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Answer by bike-discount.de/en
Aug 24, 2022
Customer ordered on 14.08.22. We have handed over to DHL on 15.08.22. Unfortunately, we cannot influence the customs clearance times for delivery to South Africa. We ask for your understanding.
Verified review
Aug 22, 2022
Everything arrived as it should and was well packaged. The estimated delivery times on the site are unrealistic and lead to frustration as a result.
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Answer by bike-discount.de/en
Aug 25, 2022
Thank you for the feedback. Customer purchased on 07/31/22, we transferred to our shipper on 08/02/22. Delivered on 08.08.22 in Ireland. There was a weekend in between.
Verified review
Aug 20, 2022
I ordered a bike, paid for it, and then received a notification that the bike was being shipped. Then... nothing... After two weeks.I called up and the customer rep said they'd look into it and then I finally got the actual shipping notification from DHL and the bike arrived a week later. So, good that they fixed it, bad that I had to call up to tell them my bike hadn't shipped.
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Answer by bike-discount.de/en
Aug 22, 2022
thank you for the feedback. We apologise for the inconvenience. Unfortunately, there were delays due to delivery in Switzerland.
Verified review
Aug 19, 2022
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Answer by bike-discount.de/en
Aug 19, 2022
Danke für das Feedback. Leider können wir in unserem System keine Kommunikation von Ihnen finden. Wenn Sie ein Problem haben wenden Sie sich bitte an reklamation@bike-discount.de
Verified review
Aug 19, 2022
Customer support is not responsive and the order was shipped 3 days after they received my payment. The offer is huge tho and the prices are also quite competitive compared to Slovenian prices. Overall not bad.
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Answer by bike-discount.de/en
Aug 19, 2022
thank you for the feedback, please excuse the late reply, apparently it got lost.
If you need any help please contact reklamation@bike-discount.de
Verified review
Aug 18, 2022
Incorrect stock information. Order cancelled.
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Answer by bike-discount.de/en
Aug 20, 2022
Once again, we apologize for any inconvenience. As already discussed with you, we could not immediately deliver one item
of your order (due to an inventory error). Due to the delayed replenishment time, we have cancelled your order as you requested.
Verified review
Aug 17, 2022
placed 1k order, month later still dont have it. wont use business again
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Answer by bike-discount.de/en
Aug 19, 2022
Customer ordered on 07/27/22, we transferred to our shipper on 07/28/22. The package must go through customs for the USA, unfortunately we have no influence on this. We apologize for this.
Verified review
Aug 17, 2022
3 emails to customer service and still no reply
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Answer by bike-discount.de/en
Aug 19, 2022
Dear customer, unfortunately we cannot find any email in our system from you in which we have not replied within our specified time. If you have a problem that we can help you with, please contact us at reklamation@bike-discount.de.
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