bike-discount.de/en
Reviews:

15,187 reviews in the last 12 months53,399 total reviews  

4.81
Excellent

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Valid

Includes Buyer Protection
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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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May 21, 2024
 Verified review
The trunk bag was so big it collided the saddle. I was never able to use it in my bike. Now it is useless in my closet.
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you for your order and your review. We are sorry that you have apparently ordered the wrong item. You have the option of returning the item to us for a refund within our withdrawal period. (You will find the return conditions clearly displayed on our website). We are also happy to offer you our advice at any time before your purchase. If there is anything else we can do for you, please do not hesitate to contact us.
May 21, 2024
 Verified review
the dpd delivery is very bad, they do not do what is agreed per telephone. Please allow another delivery , eg ups, for a few euros more? the shop itself is good.
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you very much for your order and your feedback. We are really sorry that there were difficulties with the delivery. Depending on the items ordered, you can often choose other logistics partners. I will also be happy to pass on your feedback internally. Please contact us if there is anything else we can do to help you, we are always happy to help.
May 21, 2024
 Verified review
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you very much for your review and order! We are very sorry that we could not satisfy you completely. Would you like to let us know how we can help you? You can always contact us using our contact form.
May 20, 2024
 Verified review
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you for your review and your order. Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
May 20, 2024
 Verified review
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you very much for your review and your order! We are really sorry that we were apparently unable to fully satisfy you. Would you like to tell us how we can help you? You can contact us at any time using our contact form.
May 16, 2024
 Verified review
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Answer by bike-discount.de/en
May 17, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 15, 2024
 Verified review
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Answer by bike-discount.de/en
May 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 15, 2024
 Verified review
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Answer by bike-discount.de/en
May 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 14, 2024
 Verified review

Delay and delay

I ordered bike. Shipping time up to 18 days. more than 22. I texted them. Then bike is packed and should be handled to delivery in 2 days. another 5 and still not handled to dhl.
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Answer by bike-discount.de/en
May 15, 2024
Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. The delivery service will notify you of the delivery shortly. Thank you for your understanding.
May 14, 2024
 Verified review
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Answer by bike-discount.de/en
May 15, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 13, 2024
 Verified review
Return policy, return costs, delivery experience and poor filtering in the e-shop.
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Answer by bike-discount.de/en
May 14, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
May 13, 2024
 Verified review

..

.
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 12, 2024
 Verified review
The seller changed the carrier without my consent. I deliberately chose to purchase from Bike Disout using the carrier DPD. If I had known that the parcel would arrive by DHL courier, I would not have decided to purchase it. The store doesn't see any problem with it, but I had very big problems receiving the shipment.
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 12, 2024
 Verified review
DHL Freight in Germany are not good, and they do not respond at all to emails, my bike arrived late and I missed an important event, Because of this the discount is not worth the hassle, it took 26 days from order date to recieve the bike.
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 11, 2024
 Verified review
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. We will arrange for a new delivery. Thank you for your understanding.
May 11, 2024
 Verified review
I dont get items
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
May 8, 2024
 Verified review

Not happy with customer service and delivery

First attempt with delivery was not successful after 2 weeks waiting to be delivered. When I wrote to bike-discount.de Customer service dept. to inform them about the problem they said "there is probably a slight delay from courier but will be delivered." A few days later DPD put in system "address is not complete" (though I had received packages from this seller to this address before) and package will be returned to the seller. Then bike discount told me they will re-send it immediately with another courier when package is back with them. A few days later the seller send me a tracking code that it's been sent. 5 days later I check with tracking number and still no information for any movement of the package whatsoever! I wrote to Customer service again (already 4 emails, 2 cases opened and 2 phone calls!) and later that same day I receive a notification from DHL it will be delivered on Saturday which will be exactly 27 days since my purchase for package delivery within Germany (Berlin)! Definitely not the service I expected as I thought I was buying my bike wheels from a reputable online shop.
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Answer by bike-discount.de/en
May 10, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
May 8, 2024
 Verified review
bike-discount does not offer anymore any kind of posting service for the returns. At least for Finland. So I will not use it anymore.
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Answer by bike-discount.de/en
May 8, 2024
Unfortunately, we cannot bear the cost of returning goods from every country. If it is a justified complaint, we will of course bear the costs for the return shipment. Unfortunately, we cannot cover the return costs from Finland for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore kindly ask for their understanding.
May 8, 2024
 Verified review
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Answer by bike-discount.de/en
May 8, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 7, 2024
 Verified review

No discounts and long delivery times.

Delivery to Finland takes almost 2 weeks in practice. Earlier history isn’t involved in anyway in pricing - I mean there are no rewards or free delivery costs of being a long time customer or even if you buy for example more than 200 euros.
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Answer by bike-discount.de/en
May 8, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.