bike-discount.de/enReviews:
15,642 reviews in the last 12 months55,266 total reviews
Excellent
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Most relevant positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
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Most relevant negative review
May 28, 2024
Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Jul 2, 2024
Verified review
My package did arrive in another town. Its a shame that you use PostNord that has very well known issues in Sweden delivering packages ...
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Answer by bike-discount.de/en
Jul 2, 2024
Dear customer, thank you for your feedback.
We would like to apologise for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Jul 2, 2024
Verified review
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Answer by bike-discount.de/en
Jul 2, 2024
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find a request from your side in our system. Can we help you? Please feel free to contact us via our contact form.
Jul 1, 2024
Verified review
Pity but punctured first installed day. No clear how much durable protection layer.. 7 or 5 ...
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Answer by bike-discount.de/en
Jul 2, 2024
Dear customer, thank you for your feedback. We apologise for the inconvenience. I have checked your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Jul 1, 2024
Verified review
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Answer by bike-discount.de/en
Jul 1, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jun 29, 2024
Verified review
Let me down
Made an order, they took my money then cancelled the order saying they couldn’t deliver to me and apologised for any inconvenience, we’ll apology not accepted because it caused me a great deal of inconvenience
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Answer by bike-discount.de/en
Jul 1, 2024
Dear customer. Thank you for your feedback. In individual cases, you may be able to order an item that is no longer in stock but is still listed as "in stock" on our website. This may be due to various reasons, including the fact that it takes some time to transfer the new stock levels between the stock management system and the online shop. We apologise for any inconvenience caused.
Jun 29, 2024
Verified review
unfair pricing practice
Prices that are with the goods should be final prices, if not then there should be information why it was raised, this is an unfair practice. As a result, prices that should really be competitive are not.
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Answer by bike-discount.de/en
Jul 1, 2024
Dear customer, thank you for your feedback. The prices of the items are taxed in the country of destination, as required by law. The prices are therefore adjusted accordingly. Actually, the prices should already be adjusted if you have selected the correct country of delivery. Ideally, you should log in to your customer account before making a purchase. Sometimes it also helps to refresh your browser.
Jun 28, 2024
Verified review
I ordered bike tyre and it did not arrived, and i deleted emails with tracking numbers upfront
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Answer by bike-discount.de/en
Jun 28, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jun 28, 2024
Verified review
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Answer by bike-discount.de/en
Jun 28, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Jun 28, 2024
Verified review
Object not as described.
Obvsiously you can return but it is a massive and avoidable waste of time.
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Answer by bike-discount.de/en
Jun 28, 2024
Dear customer, thank you for your feedback.
We would like to apologise for the inconvenience. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Jun 27, 2024
Verified review
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Answer by bike-discount.de/en
Jun 28, 2024
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
Jun 24, 2024
Verified review
Awful delivery experience (order n. 30052405219) - the delivery system did not deliver my ordered package.
I was not contacted at any given moment, neither was I informed of the package delivery status whatsoever.
I ask for a full refund of the order payment.
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Answer by bike-discount.de/en
Jun 25, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. The amount will be refunded to you shortly. Is there anything else we can do for you? Please feel free to contact us again at any time.
Jun 24, 2024
Verified review
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Answer by bike-discount.de/en
Jun 25, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much
Jun 23, 2024
Verified review
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Answer by bike-discount.de/en
Jun 24, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you?
Please feel free to contact us at any time using our contact form.
Jun 22, 2024
Verified review
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Answer by bike-discount.de/en
Jun 24, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
Jun 21, 2024
Verified review
Biggest let down is the fact you have to pay return costs yourself wich from Finland to Germany is quite much.
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Answer by bike-discount.de/en
Jun 21, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Jun 20, 2024
Verified review
Good bike, good prices and service, but bad assembly
Very nice bike , but a lot of rattling sounds, also after 20km the complete crank with pedal fell off. "Bike-discount" agree to pay for checking in the local bike store. But the some sounds are still exists and nobody understand from what places they are.
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Answer by bike-discount.de/en
Jun 21, 2024
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
Jun 19, 2024
Verified review
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Answer by bike-discount.de/en
Jun 20, 2024
Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Jun 19, 2024
Verified review
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Answer by bike-discount.de/en
Jun 20, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Jun 19, 2024
Verified review
Ordering from Nordic countries some difficulties occured when returning part of the goods. It was difficult to find info how to accomplish the returnement. I had to ask from the support. In the end I could not find any other way than to pay local post office slow freight of 28€ (express was ten times more expencive) , I had to stress that they arrive sooner than 14days. when the original freight via Dhl express was only 15€. When goods came it was really quick alltough, which I was very happy and surpriced.Second order I thought to use the same dhl express, but that was not option anymore (i figured maybe it was the wheight and soze of the paggage), Now I have painfull waiting in the middle of the season. First order came in 30hours, the next was picked and packed while I asked about it 3 working days later. Well I know, live and learn, order before season. Some information could be more visible and clearly altough. Anyways happy about the portfolio and the quality of the products. Also impressed that 1st deliver was super fast.
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Answer by bike-discount.de/en
Jun 19, 2024
Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Jun 19, 2024
Verified review
Dont buy radon mtb
For parts its good bike discount. but dont buy radon bikes biggest trash i ever bought customer service not supporting any thing bike has bin there they did nit fixs the bike problem got worse
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Answer by bike-discount.de/en
Jun 20, 2024
Thank you for your order and your review. We are sorry that you seem to have had some inconvenience with the bike. As can be seen from the many positive reviews, our customers are generally very happy and satisfied with our Radon bikes. Please contact our customer service again if the difficulties have not yet been resolved. Thank you for your understanding.