I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
They told me they will investigate and apologize with something I assume it would be free shipping on next order or something, but still nothing...
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your order and your review.
I have reviewed your case. Unfortunately, the package seems to have been slightly damaged by the logistics partner on the long transport route to your country. Although this is beyond our control, we would like to let you know that we are sorry for the inconvenience. You assured us that the ordered goods in the package arrived to you completely undamaged. We are of course pleased about this. Unfortunately, in individual cases, damage to the shipping carton may occur during transport to a distant delivery country. This is not desirable, but unfortunately not completely excluded. For this reason, we pack our goods conscientiously, so that they arrive safely at our customers. We wish you much pleasure with the ordered items. Thank you for your understanding.
Verified review
May 10, 2023
I didn’t get the shipment for more than 20 days since shipping
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Answer by bike-discount.de/en
May 15, 2023
Dear Customer. Thank you for the feedback. We received your order on 04/19/2013 and handed it over to the service provider on 04/20/2013. Unfortunately, there are currently shipping delays to your country, we apologize for this.
Verified review
May 10, 2023
Time from buying till dispatching is way too long. All items were on stock and it took almost ten days to dispatch.
Wrong item was sent.
Tire from last order was punctured with screw on the side.
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Answer by bike-discount.de/en
May 11, 2023
Dear customer, thank you for your feedback. I have reviewed your case. The last orders have all been packed quickly and have been delivered to you in a timely manner. We are sorry that you do not seem to be completely satisfied. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
Verified review
May 9, 2023
I have tried to reach you in different ways, because I want to send a product back to you, but I haven't received any answer yet...
The service to print return labels on your website did not work, you telephone was always busy and I haven't received an answer to my e-mail yet.
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Answer by bike-discount.de/en
May 11, 2023
Dear customer, thank you for your comment. I have reviewed your case. You did not receive a timely response to your email inquiry, which we very much regret. In the meantime, an exchange has taken place. Is there anything else we can do for you? Please contact us via our contact form or by e-mail.
Thank you for your understanding.
Verified review
May 8, 2023
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we can't find any request regarding this from your side in our system. Can we help you? Please feel free to contact us via our contact form.
Verified review
May 8, 2023
A bit slow to send the goods out
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your order and your review.
We are glad that you are satisfied with the items you ordered.
I have checked your information: You placed your order in the evening after our business hours. We have already handed it over to our shipping service provider on the second working day after that. We are sorry if the delivery took longer. We thank you for your patience and understanding.
Verified review
May 8, 2023
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your order and your review. I have reviewed your case: unfortunately, we cannot send you the documents you requested, as we do not have them ourselves. You have to request these documents from the manufacturer. Likewise, it is not possible for us to modify the invoice. We kindly ask for your understanding.
Verified review
May 6, 2023
The time from order registration and till you send out is to long and the time I received my order it took 10 days. And I paid extra for the deliverance but for what is that good for? I have shop with you many times but the last two to three ordets have simply been to slow. I have commented it before but with no respons from you
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Answer by bike-discount.de/en
May 8, 2023
Dear Customer,
thank you for your order and your review.
We are pleased that you are satisfied with the ordered items. I will forward your feedback and hope that we can satisfy you fully again next time. Thank you for your patience and understanding.
Verified review
May 6, 2023
Too high shipping cost to Finland 15€. I would suggest 5€ so it is easier to order smaller items.You can easily add true shipping costs to prices and maybe negotiate cheaper shipping contracts abroad.
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your order and your review. We are pleased that you are satisfied with the goods and our customer service.
Unfortunately, we cannot offer the same shipping costs for all countries, but we would like to assure you that we regularly review our shipping costs and always offer fair conditions to our customers. We appreciate your understanding.
Verified review
May 4, 2023
2 week before send my shipment
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Answer by bike-discount.de/en
May 5, 2023
Dear customer, thank you for your order and your review.
I have checked your case: you can see from the tracking that we have already handed over the order to our logistics partner the next day. For your delivery country, a longer transport route with several means of transport as well as customs clearance is necessary, so the delivery took a few days longer. Unfortunately, we can not influence this and therefore indicate in our store a delivery time of up to 12 working days. We hope that you will enjoy the ordered items and kindly ask for your understanding.
Verified review
May 4, 2023
Everything else is good, but change that one must pay for returns is big issue.
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Answer by bike-discount.de/en
May 4, 2023
Dear customer, thank you very much for your order and review. We are pleased that you are satisfied with us. We offer our customers favourable prices and an extensive range of products from well-known manufacturers. Unfortunately, due to cost factors, we cannot offer a free return label for every country. We kindly ask for your understanding.
Verified review
May 3, 2023
Very slow in receiving order
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Answer by bike-discount.de/en
May 3, 2023
Dear customer, thank you for your order and your review. We are glad that you are satisfied with the product and with our customer service.
Unfortunately, it seems that there were indeed problems on the delivery route. We apologize for the inconvenience. I could see that the order has been delivered to you in the meantime. If there is anything else we can help you with, please do not hesitate to contact us at any time. Thank you for your understanding.
Verified review
May 2, 2023
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Answer by bike-discount.de/en
May 3, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied with us. If we can still help you in any way, please contact us at any time. We appreciate your understanding.
Verified review
May 2, 2023
the worst customer service I ever experienced. It is like they are fighting the customer instead of helping him
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Answer by bike-discount.de/en
May 2, 2023
Dear customer,
I have checked your information. Of course, we are sorry that you are not completely satisfied. You had placed the wrong order yourself by mistake. Unfortunately, we could not stop it in time, because it was already in logistics. However, I was able to make sure that we can now offer you a solution. Please feel free to contact us at any time if there is anything else we can do for you.
Verified review
May 1, 2023
Delivery time via dpd to belgium takes too long
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Answer by bike-discount.de/en
May 2, 2023
Dear customer, thank you for your order and your review.
We are sorry that the delivery by our logistics partner was apparently not satisfactory. We will gladly pass on this feedback and ask for your understanding. A tip: usually you can choose between different shipping methods. It is possible that a different shipping method is recommended in your region. If we can still help you in any way, please do not hesitate to contact us at any time.
Dear customer, thank you for your order and your review. We are glad that you are satisfied with the ordered items but we are sorry that you seem to have had difficulties with the returns process. Can we still help you? Please do not hesitate to contact us at any time. We appreciate your understanding.
Verified review
Apr 30, 2023
The credit card payment method was not working. I had to do a bank transfer, which was not common for online shopping. The charging of the VAT was also not clear and did not made the online shopping experience unpleasant.
The products were delivered in good condition but took some time, which I guess was within the normal delivery timeframe.
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Answer by bike-discount.de/en
May 2, 2023
Dear customer, thank you for your order and your feedback.
We are sorry that there have been inconveniences.
If we can still help you in any way, please do not hesitate to contact us at any time. Thank you for your understanding.
Verified review
Apr 28, 2023
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Answer by bike-discount.de/en
May 2, 2023
Dear customer, thank you for your feedback.
We are sorry that you were not completely satisfied.
I have reviewed your case. Unfortunately, it seems that we were not able to help you sufficiently. We are sorry that the post office in your country apparently did not want to accept the parcel stamp we provided. However, it was the parcel stamp, which we provide by default without any known problems. Therefore, we kindly ask for your understanding.
Please feel free to contact us via our contact form at any time if we can help you in any way.
Verified review
Apr 28, 2023
Service service, no answering, or to late.
facts - ignoring !
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Answer by bike-discount.de/en
May 2, 2023
Dear customer, thank you for your feedback.
We apologize for the inconvenience, unfortunately one item was out of stock. Nevertheless, we would like to kindly inform you that we have answered your emails. Please understand that the contact form in our store is not a chatbot function. Our customer service is answered by real service staff, who conscientiously answer each mail individually. For this reason, the answers may take a day longer. A friendly note: Our service staff is always happy to be addressed in a friendly and polite manner. Thank you very much for your understanding. If you have any further questions or suggestions, please do not hesitate to contact us at any time.
Verified review
Apr 27, 2023
Received like this half wasnt in the box, contacted bike discount on mail after 5 days no response so i called they said they will mail me. After 7 days i got a answer that i need to contact dhl.. they should do this and help me but they didnt i lose like 140€ in parts
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Answer by bike-discount.de/en
Apr 27, 2023
Dear customer, thank you for your order and your review. We are really sorry for the inconvenience. We are already in contact with you and of course we will try to clarify the matter and help you! Please contact us at any time if you have any further questions. Thank you very much for your understanding.
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