I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Levertijd naar Nederland van meer dan twee weken verkorten. Gelukkig heb ik zelf veel technische kennis om de schijfrem en derailleur te kunnen afstellen. Dit kan niet iedereen.
Report review
Answer by bike-discount.de/en
Apr 14, 2023
Dear customer, thank you for your order and your review.
We are sorry that the delivery took a little longer than you expected. Possibly the delivery by our logistics partner has been delayed a bit due to the Easter days. The wheel should arrive in good preset condition with you. If we can still help you in this regard in any way, please do not hesitate to contact us. We will be happy to assist you at any time. We kindly ask for your understanding and wish you a lot of fun with your new bike.
Verified review
Apr 14, 2023
very slow shipping .. claimed DHL courier ,send me 900E order by post office ,took 2 weeks to Bulgaria
Report review
Answer by bike-discount.de/en
Apr 14, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not satisfied with the delivery by our logistics partner. We would like to explain that when shipping by DHL, the shipment is usually handed over by DHL to a partner logistics company of the respective country. This does not correspond to the shipment via DHL Express, where DHL delivers the shipment to the customer. Shipping by DHL Express is significantly more expensive and we currently do not offer it. However, we are already planning to offer this option to our customers in the future. Thank you for your understanding.
Verified review
Apr 12, 2023
Shop itself is good and product variety is good.
Pricing is affordable.
Biggest minus is delivery cost to Finland, which is 50 % more than in other german bike webshops. Other minus side is slowish delivery again compared to other german-based bike webshops.
Report review
Answer by bike-discount.de/en
Apr 13, 2023
Dear customer, thank you for your order and your review.
We are pleased that you are satisfied with our prices and with our product selection. We would like to assure you that we offer our customers fair shipping prices. Currently we are working on more shipping options for our customers, so that in the future you will have even more possibilities to choose the best and fastest shipping method for you.
If there is anything else we can do for you, please do not hesitate to contact us.
Thank you for your understanding.
Verified review
Apr 12, 2023
Waiting too long for the parcel.
Report review
Answer by bike-discount.de/en
Apr 13, 2023
Dear customer, thank you for your order and your review.
We are pleased that we were able to satisfy you with the goods and our customer service.
We would like to apologize that you had to wait a few days for the delivery of your package. Please understand that there has been a slight delay due to the holidays.
If there is anything else we can do for you, please do not hesitate to contact us.
Thank you for your understanding.
Verified review
Apr 11, 2023
I have not received my order yet as it is still at the Royal Mail depot in Edinburgh. I've phoned the depot twice in order to pay the customs charges, but have been told that it has not been processed. It has been with them since 27.3.23, over 2 weeks. I'm currently waiting for them to get back to me.
Report review
Answer by bike-discount.de/en
Apr 13, 2023
Dear customer, thank you for your review. We quickly packed your order and handed it over to our logistics partner. Unfortunately, there seem to be delays due to customs clearance in your country of delivery. Even though we unfortunately have no influence on this, we are very sorry. I could not find any contact on the matter from your side in our system. If you continue to experience difficulties with the delivery, please do not hesitate to contact us so that we can help you. Thank you for your understanding.
Verified review
Apr 11, 2023
Wheels damaged, poorly packed.
Report review
Answer by bike-discount.de/en
Apr 13, 2023
Dear customer, thank you for your order and your review.
We are very sorry that you did not receive the goods in perfect condition. I have reviewed your case and could see that you have already been in contact with our customer service. We will definitely take your feedback into consideration and thank you kindly for your understanding.
Verified review
Apr 11, 2023
Stll waiting for my order
Report review
Answer by bike-discount.de/en
Apr 11, 2023
Dear Customer, thank you very much for your review.
I checked on your case:
Your order already arrived in your delivery country. Please note that delivery to your country may take a little more time due to different means of transport and also customs procedures. You are welcome to contact us via our contact form or e-mail. We will be happy to help you track your package. As your delivery has to travel a long way, we thank you for your patience.and for your understanding.
The bike Cube Reaction C:62 Race bluehaze´n´black left Bike-Discount for transport after 7 business days and arrived in Finland 8 business days after that. The bike has an excellent price-quality ratio and is comfortably light (about 10.5 kg L size).
The disappointment is that the rear tire was empty upon arrival and deflated quickly even after pumping it up few times, so the first job was to replace the inner tire. There were numerous marks on the edge of the rear rim, apparently the outer tire had been twisted into place with a metal tire iron(?) so that the paint had come off and there were several sharp marks on the edge with the aluminum visible.
The customer service responded quickly to my inquiry about delivery times before delivery.
Report review
Answer by bike-discount.de/en
Apr 11, 2023
Dear customer, thank you for your order and your review. We are very pleased that you are satisfied with your new bike. All the more we would like to apologize for the inconvenience, it is really unpleasant. Unfortunately, I could not find in our system a written request from your side on the matter. Could you already be helped? Please feel free to contact us at any time so that we can provide you with a solution to the matter. Thank you for your understanding.
No express shipping option available to my country (India) like other websites ( Wiggle etc, who provides express shipping with 7 days delivery option by charging just $5 extra). From BD order delivery takes 40+ days.
Report review
Answer by bike-discount.de/en
Apr 11, 2023
Dear customer, thank you for your review and for your order.
We can understand that you prefer a delivery with DHL Express, as this logistics partner offers particularly comfortable conditions for distant delivery countries. Currently, we are already working on possibly offering our customers optional shipping with DHL Express in the future. Until then, we hope to satisfy you with our wide selection and with our excellent prices. Thank you for your understanding. Please feel free to contact us at any time with any questions or concerns.
Verified review
Apr 5, 2023
Report review
Answer by bike-discount.de/en
Apr 5, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Verified review
Apr 4, 2023
Long delivery
Report review
Answer by bike-discount.de/en
Apr 5, 2023
Dear Customer,
thank you for your order and your review.
We are pleased that you are satisfied with our customer service and the ordered goods. We were still within the specified time window with the delivery. Unfortunately, the delivery to your distant delivery country may take a few days, we kindly ask for your understanding.
Verified review
Apr 4, 2023
compared to previous years, the customer service is lacking speed.
Report review
Answer by bike-discount.de/en
Apr 5, 2023
Dear customer, thank you for your order and your review.
We are really sorry that this time it seems to have taken a little longer and hope that you will enjoy the ordered goods. If you have any questions or requests, please do not hesitate to contact us. Thank you for your understanding.
Verified review
Mar 29, 2023
Poor customer service
Report review
Answer by bike-discount.de/en
Mar 29, 2023
Dear customer, thank you for the feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
Verified review
Mar 27, 2023
Report review
Answer by bike-discount.de/en
Mar 28, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Verified review
Mar 26, 2023
Report review
Answer by bike-discount.de/en
Mar 27, 2023
Dear customer, thank you for your feedback. Please understand that we cannot cover the return shipping costs in all cases. In the case of complaints, we will of course cover the shipping costs.
Verified review
Mar 25, 2023
There is little choice of women clothes for mountain biking, especially not black. The DHL delivery is often not trackable.
Report review
Answer by bike-discount.de/en
Mar 27, 2023
Dear customer, thank you very much for your evaluation. However, we can not understand this, our customers appreciate us for our large and varied assortment and for our excellent prices. Surely it can happen that one or the other article is not available at short notice, for this we apologize. Is there anything else we can do for you? Please do not hesitate to contact us again. We thank you for your understanding.
Verified review
Mar 25, 2023
Prepaid returns, or at least discounted returns. (10 eur would be fine)
Report review
Answer by bike-discount.de/en
Mar 27, 2023
Dear customer, there seems to have been a misunderstanding. It is a pity that you did not contact us. We offer discounted returns for such cases. Is there anything else we can do for you? Please do not hesitate to contact us. We thank you for your understanding.
Verified review
Mar 23, 2023
Return from Croatia is not free. Sometimes the prices are displayed lower than when you get to check-out. The actual shipping was really fast.
Report review
Answer by bike-discount.de/en
Mar 23, 2023
Dear customer, thank you for your order and your review.
We are pleased that you were satisfied with the ordered goods, delivery and with our customer service.
Unfortunately, we cannot offer free returns from your country of delivery - we inform about this transparently on our website.
The prices are already displayed correctly during shopping, if you already set your delivery country on the website at the beginning and, in the best case, log in to your customer account. The prices take into account the VAT of the country of delivery. Thank you for your understanding.
Verified review
Mar 23, 2023
Report review
Answer by bike-discount.de/en
Mar 23, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with?
You are very welcome to contact us at any time via our contact form.
Verified review
Mar 23, 2023
Report review
Answer by bike-discount.de/en
Mar 23, 2023
Dear customer, thank you very much for your review.
I have checked your case. We are already in contact with you and will clarify the situation as soon as possible. Thank you for your understanding.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.