I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Dear customer, thank you for your review and your order!
Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Verified review
Apr 4, 2023
Long delivery
Report review
Answer by bike-discount.de/en
Apr 5, 2023
Dear Customer,
thank you for your order and your review.
We are pleased that you are satisfied with our customer service and the ordered goods. We were still within the specified time window with the delivery. Unfortunately, the delivery to your distant delivery country may take a few days, we kindly ask for your understanding.
Verified review
Apr 4, 2023
compared to previous years, the customer service is lacking speed.
Report review
Answer by bike-discount.de/en
Apr 5, 2023
Dear customer, thank you for your order and your review.
We are really sorry that this time it seems to have taken a little longer and hope that you will enjoy the ordered goods. If you have any questions or requests, please do not hesitate to contact us. Thank you for your understanding.
Verified review
Mar 29, 2023
Poor customer service
Report review
Answer by bike-discount.de/en
Mar 29, 2023
Dear customer, thank you for the feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
Verified review
Mar 27, 2023
Report review
Answer by bike-discount.de/en
Mar 28, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Verified review
Mar 26, 2023
Report review
Answer by bike-discount.de/en
Mar 27, 2023
Dear customer, thank you for your feedback. Please understand that we cannot cover the return shipping costs in all cases. In the case of complaints, we will of course cover the shipping costs.
Verified review
Mar 25, 2023
There is little choice of women clothes for mountain biking, especially not black. The DHL delivery is often not trackable.
Report review
Answer by bike-discount.de/en
Mar 27, 2023
Dear customer, thank you very much for your evaluation. However, we can not understand this, our customers appreciate us for our large and varied assortment and for our excellent prices. Surely it can happen that one or the other article is not available at short notice, for this we apologize. Is there anything else we can do for you? Please do not hesitate to contact us again. We thank you for your understanding.
Verified review
Mar 25, 2023
Prepaid returns, or at least discounted returns. (10 eur would be fine)
Report review
Answer by bike-discount.de/en
Mar 27, 2023
Dear customer, there seems to have been a misunderstanding. It is a pity that you did not contact us. We offer discounted returns for such cases. Is there anything else we can do for you? Please do not hesitate to contact us. We thank you for your understanding.
Verified review
Mar 23, 2023
Return from Croatia is not free. Sometimes the prices are displayed lower than when you get to check-out. The actual shipping was really fast.
Report review
Answer by bike-discount.de/en
Mar 23, 2023
Dear customer, thank you for your order and your review.
We are pleased that you were satisfied with the ordered goods, delivery and with our customer service.
Unfortunately, we cannot offer free returns from your country of delivery - we inform about this transparently on our website.
The prices are already displayed correctly during shopping, if you already set your delivery country on the website at the beginning and, in the best case, log in to your customer account. The prices take into account the VAT of the country of delivery. Thank you for your understanding.
Verified review
Mar 23, 2023
Report review
Answer by bike-discount.de/en
Mar 23, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with?
You are very welcome to contact us at any time via our contact form.
Verified review
Mar 23, 2023
Report review
Answer by bike-discount.de/en
Mar 23, 2023
Dear customer, thank you very much for your review.
I have checked your case. We are already in contact with you and will clarify the situation as soon as possible. Thank you for your understanding.
Verified review
Mar 22, 2023
The description of item not enough!
Report review
Answer by bike-discount.de/en
Mar 22, 2023
Dear customer, thank you for your order and your review.
I will be happy to pass on your feedback to the appropriate department.
Is there anything we can do to help you? Please feel free to contact us at any time, thank you.
Verified review
Mar 22, 2023
Near 100 euro purchase but still I had to pay for shipping
Two gift cards from Germany to Swedish customer??!!! Useless
Report review
Answer by bike-discount.de/en
Mar 22, 2023
Dear customer,
thank you for your evaluation.
Our return policy for your country of delivery can be viewed transparently on our website before purchase. We therefore ask for your understanding for our procedure.
Verified review
Mar 21, 2023
Initial shipping estimated time was maximum 14 days, they notified me last minute that it will take two weeks more due to a supposed wrong shift guide, that was discovered during QC, order was made on 27Feb and still today at 21 of March I ,was not notified about shipment, the whole communication have been initiated by me.
Report review
Answer by bike-discount.de/en
Mar 22, 2023
Dear customer, thank you very much for your order and your review. Unfortunately, there seems to have been a delay, we are very sorry!
Please contact us at any time if you have any further questions about your order, we will be happy to assist you. Thank you for your understanding.
Verified review
Mar 21, 2023
Getting information on the status of the delivery was not good
Report review
Answer by bike-discount.de/en
Mar 21, 2023
Dear customer, thank you for your review and your order!
We are glad that you are satisfied with the ordered items.
I have checked your details, unfortunately I cannot find any contact from your side in our system. In order for us to help you, you would need to contact us. You are always welcome to contact us via our contact form.
Thank you for your understanding.
Verified review
Mar 20, 2023
Still not received order
Report review
Answer by bike-discount.de/en
Mar 21, 2023
Dear customer, thank you for your feedback.
We are sorry that your package could still be delivered.
I have checked your case.
Unfortunately, we cannot find any request from your side in our system. Can we help you? Please feel free to contact us via our contact form.
Verified review
Mar 20, 2023
.
Report review
Answer by bike-discount.de/en
Mar 20, 2023
Dear customer, thank you for your feedback and your order.
We are sorry that you were not completely satisfied. I have reviewed your case: there were discrepancies related to tax and customs regulations.
However, we would like to inform you that we provide the ordering conditions to UK, which are subject to commonly known regulations since the Brexit, on our website transparently.
https://www.bike-discount.de/en/service-for-uk-customers
Thank you for your understanding.
Verified review
Mar 20, 2023
Bike shoes were not 100% in a perfect condition. I had to fix cleats connection by myself on one of the shoes.
Report review
Answer by bike-discount.de/en
Mar 20, 2023
Dear customer, thank you for your feedback and your order.
We are sorry that you were not completely satisfied.
Unfortunately, we cannot find any request from your side in our system.
Can we help you? Please feel free to contact us via our contact form.
Verified review
Mar 20, 2023
Report review
Answer by bike-discount.de/en
Mar 20, 2023
Dear customer,
thank you for your review and your order!
Is there anything else we can help you with?
You are very welcome to contact us at any time via our contact form.
Verified review
Mar 20, 2023
You have no one that is speaking proper english at the customer service , i had a problem with a order and still is not sorted because of language barrier
Report review
Answer by bike-discount.de/en
Mar 20, 2023
Dear customer, thank you for your order and feedback.
We are sorry, unfortunately there was a shortage in stock, we apologize for the inconvenience.
I would like to assure you that most of our customer service staff can communicate well in English. If you have any difficulties again, please ask for a staff member who can help you in English. This should not be a problem.
If there is anything else we can do for you, please do not hesitate to contact us again. Thank you very much for your understanding.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.