bike-discount.de/en

Reviews:

Order management can be improved. It would be very useful to be able to cancel an order before it was shipped , or be able to add or remove items from the order.

My item was sent by another shipping company and I could not find the package. Wasted money and time. I wrote to support, but they didn’t answer me. Terrible service. Order 23012400654

I tried to cancel an order two days before it shipped and you refused to allow me to do it, even before it shipped. Your departments are too isolated from each other, it should have been a simple phone call to the shipping department and its obvious nobody really cares to do things properly for the customer. Its funny, my background is German, and I thought the germans had more integrity than this. Overall a very poor experience. Good luck

Ordered my ebike 22 days ago. No bike yet

Delivery time incredibly long, more than 24 days. No willingness to compensate.

Product availibity and price looks good. But compared to other sellers, the price is too high for shipping. Normally most of the websites have a limit in the amount of purchase and here it seems like there is nothing like that. Same rate for 1EUR item to 1000EUR item.

Fast delivery

My packages where delivered somewhere else, in the past it was always correct but now the last few times de delivery is not right, i need to collect it in an other city....

Waited almost 3 weeks, still no delivery

Fiets op 14/1 besteld... en nog steeds niet ontvangen

I couldn't provide the tax identification number when ordering, I placed an order without it and sent an e-mail asking for it to be added, with no response I received an invoice without a tax identification number, I asked for a change twice without success.

Dopo che la bici risultava disponibile, sono passati 12 giorni e rispondevano alle mie richieste sui tempi di consegna che erano pieni di ordini e che dovevo avere pazienza. Avevo acquistato una bici da 4000€. Successivamente visto che sul sito diceva che la bici era Disponibile ho chiesto se fosse nei loro magazzini ma continuavano a glissare la risposta dicendomi di pazientare. Ho chiesto così ed ottenuto il rimborso da PayPal

They misprinted the address on the shipping label and the shipment got delayed. The shipper and the store told me it would be returned to sender, but then it showed up 2 weeks later. They did not admit wrongdoing (DHL said it was missing data) and the order confirmation showed the correct address.

My order has not arrived to me, despite the fact that two weeks have passed since the order was placed. That's why I can't evaluate it.

I haven't received my order and customer service are not helpful at all. They sent me tracking link, but there is nothing inside. No respond after that. Don't know what to do now.

Prices and range are good but customer service is terrible. I ordered replacement brake pads in early January that were not delivered. After nearly a month and multiple email requests looking for an update, and requesting that they be sent again or I get a refund, they are saying the matter is still being investigated and that may take up to 8 weeks. In the meantime I have to wait. How that can seem fair is beyond me. It’s not my error yet they keep my payment for up to 3 months before deciding whether to send the items again or give me a refund. I will never buy something from this site again.

I bought helmet from Ireland. They don’t have labels for returns. DHL wanted to charge me 85€ for return. Stone age service from bike discount