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Reviews:

Dear customer, thank you for your order and your review. We are sorry that we obviously could not fully satisfy you. Unfortunately, I cannot clearly see the issue from your description. Is there anything else we can do to help you? Please feel free to contact us at any time via our contact form, we are very happy to assist you.

Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. I have checked your information and could see that our customer service has replied to you. Perhaps there was a technical error with further messages from you? Is there anything else we can do to help you? Please do not hesitate to contact us again. A tip: You are also welcome to contact us by phone.

Dear customer, thank you very much for your order and for your review. We are glad that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore appreciate your understanding for our approach.

Dear customer, thank you for your order and your review. We are sorry that the delivery apparently took a little longer. A tip: with us, as a customer, you can choose between different transport companies. Thank you for your understanding and patience.

Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.

Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.

Dear customer, thank you for your order and your review. It is of course a pity that such an incident has occurred, and we are sincerely sorry for you. I have checked your details: I cannot comprehend the information you share here about your customer account. We always strive to find the best possible solutions for all our customers when a problem arises. However, unfortunately our hands are tied in this case: You have issued the transport company with a full authorisation to deposit the parcel without personal delivery. In this case, you waive all claims if there were any problems with the delivery as a result. Likewise, in this case we cannot assert any claims against the logistics partner on our part and cannot open a delivery complaint. For our part, we therefore recommend all our customers that they give careful consideration to the issue of a delivery permit in this form, because it may be critical. Of course, we are always happy to answer your questions and suggestions, if we can help you further. We appreciate your understanding.

Dear customer, thank you very much for your evaluation. I have reviewed your case: We are sorry that the delivery took longer - your package was sent to a very distant country and transported by various means of transportation. We appreciate your understanding and patience.

Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.

Dear customer, thank you for your review and your order! We are very sorry that you have to wait so long. I have checked your details: as you can see from the tracking, we have processed your order promptly and handed it over to our logistics partner. Unfortunately, the carrier seems to take a little longer to deliver to your country this time. We are really sorry for that. However, I could see that the package is about to be delivered. Please feel very free to contact us at any time if we can still help you in any way.

Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are always welcome to contact us via our contact form.

Dear customer, thank you for your order and your feedback. We are happy to explain why there may be order restrictions on products in individual cases: Some companies have exclusive distribution rights outside Europe, so we are not allowed to distribute certain brands outside Europe. For further questions, please feel free to contact us at any time via our contact form.

Dear customer, thank you for your review and your order! We are sorry that there seemed to be delays in transit. I have checked your details: We have already handed over your order to the logistics partner the next day. Unfortunately, it must have taken longer for them to deliver to your country. We apologise for the inconvenience, and thank you for your understanding and patience.

Dear customer, thank you for your order and your review. I have checked your details: indeed, I could see that the order was cancelled in the system. There may have been a technical irregularity during the payment process. Although we cannot always influence this, we are of course truly sorry for the inconvenience. We would kindly ask you to order again. Thank you for your understanding.

Estimado cliente, gracias por su pedido y su comentario. Lamentamos saber que el paquete sufrió daños durante el transporte. He visto que ha estado en contacto con nuestro servicio de atención al cliente, que le ha contestado varias veces y le ha ofrecido soluciones. Por supuesto, entendemos perfectamente su disgusto en este asunto, pero también le pedimos comprensión por nuestra parte. No trabajamos con una función de chat automática, es decir, respondemos muy rápidamente, pero no inmediatamente. Ofrecemos a nuestros clientes ayuda individual, incluso si algo no funciona perfectamente. Nuestros clientes lo aprecian. Le agradecemos su paciencia y comprensión.

Dear Customer, thank you for your order and for your review. We are very sorry that you are still waiting for your parcel. I have checked your details. We have handed over the two shipments to our logistics partner in a timely manner. One shipment has already been delivered to you. Unfortunately, one of the parcels is still being processed by the transport company, but is still on its way. We assume that this will be delivered to you shortly. Please feel free to contact us at any time if there is anything else we can do for you, we will be glad to help you. Thank you for your patience and understanding.

Dear Customer, thank you for your order and for your review. We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We therefore ask you kindly for your understanding of our procedure.

Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find any request from your side in our system. Can we help you? Please feel free to contact us via our contact form.

Dear customer, thank you for your order and your review. We apologize very much for the inconvenience. I saw that you have already contacted our customer service. Of course we will help you immediately. Thank you for your understanding.

Dear customer, thank you for your order and your review. We apologize very much for the inconvenience. Apparently our logistics partner took a little longer to deliver to your more distant delivery country, we are really sorry for that. Thank you for your patience and understanding.