I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
When you pay for deliver with a particular courier they should deliver & not some other company
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Answer by bike-discount.de/en
Dec 19, 2022
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Verified review
Dec 19, 2022
still need to resolve very late delivery issues.
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Answer by bike-discount.de/en
Dec 19, 2022
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Your request will be processed immediately. We thank you for your understanding.
Verified review
Dec 18, 2022
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Answer by bike-discount.de/en
Dec 19, 2022
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to complain about it. Appropriate differences and measures have already been taken. Is there anything else we can do for you? Please feel free to contact us.
Verified review
Dec 18, 2022
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Answer by bike-discount.de/en
Dec 19, 2022
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
Verified review
Dec 18, 2022
I would like to point out that the site is very convenient, everything is clear, a wide variety of products at good prices, I would like to point out that there is one thing that is not reasonable, and that is the shipping cost compared to the product's arrival time, the shipping cost is 23 euros, which is an expensive price for shipping that takes over a month to arrive,
Amin believes there is room for improvement and has continued to be a loyal Bike-Discount customer
Thanks
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Answer by bike-discount.de/en
Dec 19, 2022
Dear Customer. Thank you for your feedback. We are constantly working on our services to optimize and improve them. Thank you for your understanding.
Verified review
Dec 17, 2022
I still no receive my order
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Answer by bike-discount.de/en
Dec 19, 2022
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by email or via our contact form. Thank you for your understanding.
Verified review
Dec 17, 2022
3-5 days became 3 weeks lead time. Bike was on stock, but was not (needed to be assembled which took 1.5 weeks itself).
Bike is nice and worth the money.
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Answer by bike-discount.de/en
Dec 19, 2022
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay.
Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
Verified review
Dec 17, 2022
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Answer by bike-discount.de/en
Dec 19, 2022
Estimado cliente, gracias por su comentario. Sentimos no haber podido hacerle justicia. Si tiene algún problema con los artículos pedidos, póngase en contacto con nosotros a través de nuestro formulario de contacto o por correo electrónico. Gracias por su comprensión.
Verified review
Dec 16, 2022
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Answer by bike-discount.de/en
Dec 16, 2022
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
Verified review
Dec 16, 2022
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Answer by bike-discount.de/en
Dec 16, 2022
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
Verified review
Dec 16, 2022
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
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Answer by bike-discount.de/en
Dec 16, 2022
Dear customer, thank you for your feedback. We regret the error that occurred with us and apologize. You have received a return label from us to return the item to us.
Once the item is received by us, you will receive the item you requested. Of course, we can only do this if the item is still available from us. Otherwise, you will be refunded the amount in full, of course, so that you do not have to bear any loss. We kindly ask for your understanding.
Verified review
Dec 14, 2022
Sent my parcel via DHL with a handoff to Parcelforce who are on strike, I’m nearly one month without receiving goods.
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Answer by bike-discount.de/en
Dec 14, 2022
Dear customer, thank you for your feedback. I have checked your request. Due to customs clearance, we can only ship to your country via DHL. Unfortunately, we have no influence on which partners DHL works with in the country in question, nor on whether they are due to go on strike. We kindly ask for your understanding. You are welcome to contact us by e-mail or contact form so that we can try to find a solution. Thank you very much.
Verified review
Dec 14, 2022
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Verified review
Dec 13, 2022
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Answer by bike-discount.de/en
Dec 13, 2022
Dear customer, thank you for your feedback. Unfortunately, I cannot find any contact from you in our system. I recognise your order as delivered. Is there anything else we can do for you? Please feel free to contact us via our contact form or by e-mail. Thank you for your understanding.
Verified review
Dec 11, 2022
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Answer by bike-discount.de/en
Dec 12, 2022
Dear customer, thank you for your feedback.
We would like to apologise for the inconvenience. We have already arranged for a new shipment.
Thank you for your understanding.
Verified review
Dec 11, 2022
I had to pay £140 for import tax although tax and shipping was paid they still worked out cheaper hence why the 3 stars
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Answer by bike-discount.de/en
Dec 12, 2022
Dear customer, as stated in our shipping terms, customs (UK) import taxes and duties will apply. Therefore, we also issue the invoice without VAT
Verified review
Dec 11, 2022
Terrible service then fault in the item.
Never using them again.
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Answer by bike-discount.de/en
Dec 12, 2022
Dear customer, thank you for your feedback. I have checked your case. We sent your item to the manufacturer and it was carefully checked. Unfortunately, the manufacturer was unable to identify any defect in the item and processed it as a gesture of goodwill.
We kindly ask for your understanding, we have helped you in the best possible way.
Verified review
Dec 9, 2022
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Answer by bike-discount.de/en
Dec 12, 2022
Dear customer, thank you for your feedback. We packed and shipped the order quickly but the delivery by our logistics partner could have been faster. Unfortunately, the shipping route to your delivery country takes a few days longer, which we cannot influence. We kindly ask for your understanding.
Verified review
Dec 9, 2022
Product as expected, delivery a bit longer than stated, surprised to have to pay an extra bill for DHL
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Answer by bike-discount.de/en
Dec 12, 2022
Dear customer, thank you for your feedback. About delivery time: ordered 18.11. - delivered 22.11. in Switzerland. If DHL charged you, this is wrong and you are welcome to contact us with the receipt. We will refund these fees to you.
Verified review
Dec 9, 2022
Hidden shipping charges to UK
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Answer by bike-discount.de/en
Dec 9, 2022
Dear customer, under shipping conditions we have provided a specially created page with the shipping and customs conditions with all relevant notes. Informative and transparent.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.