I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Ordered a bike with black rims. Received silver rims. When I pointed this out, the customer service was very poor. I had to come up with all the solutions as Bikediscount apparently could not see any wrong doing - they just sent me links to their website. They were oblivious to the fact that the look of the bike had changed significantly. It was not possible to get the rims switched to black ones.
They ended up paying for the return, but only after a long discussion where I needed to ask the employee to consult his manager.
Will not use them again after this poor experience and I will warn others to use them.
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Answer by bike-discount.de/en
Dec 8, 2022
Dear customer, thank you for your feedback. I have reviewed your request. We are sorry that the bike did not meet your expectations. In fact, however, we already explicitly point out on our website in the item description that
"Due to the COVID-19 pandemic and the resulting persistent disturbances in global supply chains, the illustrations and equipment information may differ from the actual bicycles.
The manufacturer reserves the right to replace components with components of equal quality".
You have contacted us and had the option to return the item to us free of charge and your money was refunded. We hope this has resolved the situation to your satisfaction.
Thank you for your understanding.
Verified review
Dec 5, 2022
I placed my order on November 13 and it was delivered more than two weeks after without any explanation.
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Answer by bike-discount.de/en
Dec 5, 2022
Dear customer, thank you for your feedback. Your order was packed immediately and handed over to our logistics partner the following day. Unfortunately, there were apparently difficulties with the delivery. We are sorry for this but we can no longer influence the delivery once the order has been handed over to the logistics partner. We hope you enjoy the items you ordered and thank you for your understanding.
Made this order on the 15th of November.
Still hasn’t been delivered, and i’m just told by the website services to wait.
Really not what i expected.
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Answer by bike-discount.de/en
Dec 5, 2022
Dear customer, thank you for your feedback and we apologise for the inconvenience. It is a pity that your order could not be delivered yet. Apparently there were problems with our logistics partner. We processed your shipment within two days, packed it and handed it over to our logistics partner. After that, we cannot influence the further course of the shipment. However, we have already contacted you and offered you a solution. We ask for your understanding.
Verified review
Dec 4, 2022
The return policy is so bad nowadays that you really want to know what you order
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Answer by bike-discount.de/en
Dec 5, 2022
Dear customer, thank you for your feedback and your order. Our shipping and returns conditions are transparently displayed on our website so that you can decide before placing your order whether you would like to benefit from our exceptionally low prices and our large selection of items. Thank you for your understanding!
Verified review
Dec 3, 2022
The bike came with some little damage in 3 parts that is not good for the costumer a part of that is fine.
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Answer by bike-discount.de/en
Dec 5, 2022
Dear customer, thank you for your feedback. We are sorry that you are not completely satisfied. Unfortunately, we have not been able to find any contact from you. If we can be of further assistance, please feel free to contact us. Thank you for your understanding.
Verified review
Dec 2, 2022
Send vrong number, and not send right one that was on stock. They returned the money..
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Answer by bike-discount.de/en
Dec 5, 2022
Dear customer, thank you for your feedback. Unfortunately, we cannot find any contact on your part regarding your issue. Please feel free to contact us via our contact form if we can help you.
Thank you for your understanding.
Verified review
Dec 2, 2022
I bought a very expensive saddle that is a poor saddle and i had to pay for the return..
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Answer by bike-discount.de/en
Dec 2, 2022
Dear customer, thank you for your feedback. We are sorry that you do not like the item you ordered. We do not offer free returns from your country, this is communicated transparently on our website. We ask for your understanding.
Verified review
Dec 2, 2022
The item ordered wasn’t in stock after I paid for it with the postage. A replacement item was then sent but in the wrong size and no response was given by email after I asked them to reply. Not good customer service. I have to post it back and it looks like I have to pay for postage.
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Answer by bike-discount.de/en
Dec 2, 2022
Dear customer, thank you for your feedback. We are sorry, something really went wrong. We have already contacted you and we will resolve the problem appropriately. Thank you for your understanding.
Verified review
Dec 1, 2022
Didn't bring my money back direwctly
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Answer by bike-discount.de/en
Dec 1, 2022
Dear customer, unfortunately our logistics partner had difficulties delivering the parcel to you. After the package was returned to us, we immediately refunded the purchase amount to you. Is there anything else we can do for you? Please feel free to contact us via our contact form.
Verified review
Nov 30, 2022
Tried to buy Shimano brakes several times, but every time the order was canceled due to mismatch shipping and billing adress. I wanted to use pick-up company to take the item for me, but with this issue it wasn't possible. Contact them, but they didn't want to cooperate. Bought the brakes from other site.
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Answer by bike-discount.de/en
Dec 2, 2022
Thank you for your feedback.
As we have informed and explained to you several times, the billing address could not be accepted. You are welcome to contact us by phone so that we can find a solution together. Thank you for your understanding.
Verified review
Nov 30, 2022
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Answer by bike-discount.de/en
Nov 30, 2022
Dear customer, thank you for your feedback. As far as I could determine, the order was delivered to you promptly. I cannot find any contact from you in our system. If we can help you further, please feel free to contact us via our contact form.
Verified review
Nov 29, 2022
The shipment has not arrived yet
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Answer by bike-discount.de/en
Nov 30, 2022
Dear customer, thank you for your feedback. We can understand that you are already waiting with anticipation for your package and we are sorry that the arrival is delayed. Unfortunately, we are currently experiencing that the delivery to your country takes a little longer than usual, this is due to current global circumstances. We kindly ask for your understanding. You are also welcome to contact us via our contact form so that we can help you further.
Verified review
Nov 29, 2022
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Answer by bike-discount.de/en
Nov 29, 2022
Dear customer, thank you for your feedback. We have reviewed your case. As we have already informed you, unfortunately the delivery could not take place due to incorrect address data. You are welcome to place another order. In this case, we kindly ask you to enter the address data correctly, thank you for your understanding.
Verified review
Nov 29, 2022
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Answer by bike-discount.de/en
Nov 29, 2022
Dear customer, thank you for your feedback. I have reviewed your case. However, I cannot find any problem, the items you ordered were delivered to you on time. Is there anything else we can do for you? You are welcome to contact us at info@bike-discount or via our contact form on the website.
Verified review
Nov 27, 2022
20 days for delivering from Germany to Greece is just a bullshit. I am upset. I am still waiting a pair of shoes...
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Answer by bike-discount.de/en
Nov 28, 2022
Dear customer, DPD has tried to deliver your parcel twice. Unfortunately, there is nothing more we can do now. The parcel is already on its way back to us.
Verified review
Nov 24, 2022
No reaction at all after my question month ago
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Answer by bike-discount.de/en
Nov 25, 2022
Dear customer, thank you for your feedback! I have reviewed your case. You asked us a question and we answered it within two days. Perhaps you could check your email inbox or spam folder again? Please feel free to contact us again if we can be of further assistance.
Verified review
Nov 24, 2022
up to twice they only deliver half of the part I ordered. communication about this is pointless because they don't answer the complaint. you will get your money back but you will always lose your shipping costs.
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Answer by bike-discount.de/en
Nov 25, 2022
Dear customer, thank you for your feedback! This really went wrong, we are sorry! We will of course refund the postal charges and make sure you get the right part. We have already contacted you. Thank you very much for your understanding!
On 2022.10.31 bought Tacx trainer which appears to be broken and I needed to send it back. 1st: there was no possibility to send back the trainer due to some issues with shipment label which BD was not able to provide to me to attach to package. This issue was promised to be solved, however within one week there was still no solution found except email from BD that they are not providing return service from Latvia. I was really disappointed for such attitude, and organized shipment from my end. Later BD apologized for that miscommunication and compensated shipment costs. 2nd: it was promised that as soon as item will arrive in warehouse, I will receive notification letter. According to shipment company tracking (DHL: 05757966265355) item was delivered to BD warehouse on 17th of November and till 23rd of November I still don't have any notification that item is received and BD working on it to solve the issue. When I asked about the status, I got answer that there are lot of returns to warehouse and team not able to process everything timely due to high sickness rate.
Well, it's already 4th week from the time I bought not working device and I'm totally blind about what to expect next and have feeling that BD service is not able to keep promises. I have sent proposal to BD on 21st November 2022 about how I see we could solve the issue, however, didn't receive any feedback yet (1-5 days response time, still 2 days left).
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Answer by bike-discount.de/en
Nov 23, 2022
Dear customer, we would like to sincerely apologize for the inconvenience that occurred! It really went wrong. Of course, you will be refunded the amount immediately. For everything else, please refer to the personal mail that we have written to you.
Verified review
Nov 21, 2022
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Answer by bike-discount.de/en
Nov 22, 2022
Dear customer, thank you for your feedback.
We have checked your issue. We had an email communication regarding this and can only repeat: Although we are sorry that purchasing from us could not satisfy you- unfortunately we have no influence on the National VAT and Customs & Import duties in your country. For the special conditions that apply to deliveries to the UK, you will be advised in our online store. We also have a detailed page on this in our FAQs. We hope you still enjoy the items you have purchased.
Web site charged different price than advertised - due to the "not implemented country of delivery" selection. Later on, they fixed the issue with their Webshop, but also kept 200EUR I was overcharged
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Answer by bike-discount.de/en
Nov 21, 2022
Dear customer, thank you for your feedback. We have reviewed your matter. From our point of view, you were only charged the actual invoice amount. If you still notice any irregularities, please contact us at info@bike-discount.de.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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