bike-discount.de/en reviews | Read 22,543 bike-discount.de/en reviews

Reviews for bike-discount.de/en

4.79/5.00

Excellent

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1,780 reviews in the last 12 months

5 stars

86 %

4 stars

10 %

3 stars

2 %

2 stars

1 %

1 star

1 %

22,543 total reviews

the most relevant positive review

5 months ago

I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.

the most relevant critical review

6 months ago

I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!

Answer by bike-discount.de/en

3 months ago

We regret that there have been significant delays due to the COVID-19 crisis. We have clearly indicated on our site that there are currently delays.

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5 months ago

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6 months ago

Answer by bike-discount.de/en

3 months ago

We regret that there have been significant delays due to the COVID-19 crisis. We have clearly indicated on our site that there are currently delays.

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What other customers say about their experience with bike-discount.de/en

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6 days ago

Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!

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Answer by bike-discount.de/en

4 days ago

At present, due to the global situation, there are always significant delays in delivery. Therefore, we always assume a delay in delivery first, which in 95% of cases resolves itself within a few days. We therefore ask customers for a little patience. In this case, we assume that the package has actually been lost. We regret this and have refunded the customer the purchase amount.

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1 month ago

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3 months ago

Fast delivery service to Ireland.

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3 months ago

Fast delivery and good price!

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3 months ago

There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.

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Answer by bike-discount.de/en

3 months ago

We regret that the customer received this impression. However, the goal of our service at all times was to make the customer happy and find the best solution to this problem.

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3 months ago

hidetada s. from Kagoshima Japan

私はまだこの注文を受け取っていません。

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Answer by bike-discount.de/en

3 months ago

We have sent the package one day after the order. The shipping to Japan takes some time, the delivery has been made in the meantime. Please excuse the long waiting time. Unfortunately, we have no direct influence on the international shipping of delivery agents.

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3 months ago

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3 months ago

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4 months ago

Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.

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bike-discount.de/enReviews

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Reviews for bike-discount.de/en

1,780 reviews in the last 12 months

the most relevant positive review

the most relevant critical review

Read the most relevant positive or most relevant critical review

What other customers say about their experience with bike-discount.de/en

Reviews for bike-discount.de/en

1,780 reviews in the last 12 months

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