bike-discount.de/enReviews

: 26,440Excellent

4.78

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certified since: Jun 7, 2022
updated on: Oct 7, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Oct 7, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

4,169 verified reviews in the last 12 months

26,440 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Oct 7, 2021
Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
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the most relevant critical review


Oct 29, 2021
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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 Verified review
Aug 8, 2022
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Aug 8, 2022
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Aug 8, 2022
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Aug 8, 2022
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Aug 7, 2022
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Aug 7, 2022
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Aug 7, 2022
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Aug 7, 2022
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Aug 9, 2022
I bought a pair of wheels on the 24th of June. as the photo shows, they sent me two rear wheels instead of a front and a rear wheel. I complained and returned one of the wheels. They sent me a back wheel again! I paid out of my pocket to return the wheels to bike-discount. I only received the value of the first shipment, after having already sent the second wheel to Germany and even then, only after much insistence. In short, the problem was only resolved on the 2nd of August, I was out of the country on vacation. The time between the wheel arriving at bike-discount and the re-sending of the correct wheel was very slow, despite the fact that I called to ask for it to be faster. I was treated very badly, even though the mistakes and mistakes were made by bike-discount. Buy here, never again
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Answer by bike-discount.de/en
Aug 11, 2022
due to a system error, the customer has received an incorrect impeller, we apologize for this. Error has been corrected. Customer has been refunded his shipping costs.
 Verified review
Sep 5, 2022
I have ordrede a CUBE bike plus accessoires. The bike was delivered accordingly to plan. However the other parts (including pedals for the bike) was not send in the same package. After 10 days I asked what happend with it - and had to wait several days for an answear. When I finally got the package - it was damaged and several components were missing. There where a note in the box from the transport company that the box where damaged and components was missing. Value of missing parts was +50€. Again after complaining I waited 8 days for an answear and they offered me a €20 vouncher. I can not recommend anyone to do business with them!
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Answer by bike-discount.de/en
Sep 5, 2022
The ordered bicycle was shipped by freight forwarder. The additionally ordered accessories did not fit into the bike box. We therefore sent them in an extra parcel by parcel service. Unfortunately, there was transport damage to this package. This is annoying and we are sorry. In consultation with you, we have refunded the accessories.
 Verified review
Aug 9, 2022
Very inflexible regarding correcting invoices. As a first buy, the system doesn't allow you to enter you VAT number (it should, you most open an account go to the submenu, so the process is not intuitive at all) , as I finished the order and realized this, I immediately requested it by email but instead of issuing a credit for that invoice and emiting a new correct invoice, their protocol is to ship back the item and reorder it again, very non effcient and non echo friendly .......
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 Verified review
Aug 30, 2022
On August 18, I wrote that I had questions with the order I received. 19 the support service contacted me, asked me to send photos of the shipment. I immediately did everything and sent it away. I wrote three more letters asking what to do. there is no answer in response. I wrote the last letter on August 29. I want to order more equipment and order what is missing. but with such a customer service, I will probably look for another store.
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Answer by bike-discount.de/en
Aug 31, 2022
We regret that we could not completely satisfy the customer.
 Verified review
Aug 28, 2022
i accidentally ordered the two of the same product and immediately emailed their customer support to have one removed. It took them 3 days to ship the order and mysteriously the support answered me 10 minutes after I got the shipping confirmation email and notified me that it is too late to change the order. Returning the shipment would have cost me 30€ so I assume they just prettymuch forced me to keep the extra piece as it was worth 31€
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Answer by bike-discount.de/en
Aug 30, 2022
Since our package was unfortunately already in logistics, we offered the customer to refuse acceptance of the package, which he unfortunately did not do. Then he would not have had to pay anything and the goods would have been returned to us.
 Verified review
Sep 2, 2022
After buying a Burley bike cargo trailer, it took two additional orders and two returns to be able to use it. In that process, I found the service in answering questions and providing me with the correct information, slow. I had to contact the manufacturer in America to get the correct information that enabled me to order the correct item. Instead, I would have expected Bike-Discount to exchange the item under service.
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 Verified review
Aug 20, 2022
I ordered a bike, paid for it, and then received a notification that the bike was being shipped. Then... nothing... After two weeks.I called up and the customer rep said they'd look into it and then I finally got the actual shipping notification from DHL and the bike arrived a week later. So, good that they fixed it, bad that I had to call up to tell them my bike hadn't shipped.
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Answer by bike-discount.de/en
Aug 22, 2022
thank you for the feedback. We apologise for the inconvenience. Unfortunately, there were delays due to delivery in Switzerland.
 Verified review
Aug 11, 2022
I have asked several times about the box quantity. It took me a week to get a proper response. And, you were indifferent to the request for documents related to the FTA. If you cooperated, 5% duty was saved. Was is cumbersome and difficult? Very very very very disapointed.
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 Verified review
Sep 1, 2022
Delivery was fast, but product was defective and returning was made difficult. No helpful info in home page. Had to find out way how and where to send, and cover shipment costs both ways: 10€ to buy, and then 20€ to return.
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Answer by bike-discount.de/en
Sep 1, 2022
If the item was defective, you will of course be reimbursed by us for the return costs.
 Verified review
Aug 19, 2022
Customer support is not responsive and the order was shipped 3 days after they received my payment. The offer is huge tho and the prices are also quite competitive compared to Slovenian prices. Overall not bad.
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Answer by bike-discount.de/en
Aug 19, 2022
thank you for the feedback, please excuse the late reply, apparently it got lost. If you need any help please contact reklamation@bike-discount.de
 Verified review
Aug 30, 2022
They are lying about product repair continuously, sending emails asking for patience, but not moving forward even after more than a month. Very disappointed.
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Answer by bike-discount.de/en
Sep 8, 2022
We regret that the complaint has taken a little longer. The customer was regularly informed about the current status. However, we also regret that we are called a liar here on this platform by the customer. Too bad!
 Verified review
Aug 22, 2022
Everything arrived as it should and was well packaged. The estimated delivery times on the site are unrealistic and lead to frustration as a result.
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Answer by bike-discount.de/en
Aug 25, 2022
Thank you for the feedback. Customer purchased on 07/31/22, we transferred to our shipper on 08/02/22. Delivered on 08.08.22 in Ireland. There was a weekend in between.