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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Do not reimburse the cost of postage if the product is returned (Slovenia within the EU)
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Answer by bike-discount.de/en
Jan 10, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Jan 17, 2024
Verified review
Shiping over some price range should be free, everything els is ok.
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Answer by bike-discount.de/en
Jan 18, 2024
Dear customer,
Thank you for your order and your comment.
We are pleased that you can benefit from our advantageous prices. In order to continue to guarantee you the best possible prices, it is unfortunately not possible for us to offer free shipping to all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our shipping conditions for your country of delivery transparently on our website at any time before making a purchase. We therefore kindly ask for your understanding.
Dec 29, 2023
Verified review
Almost each delivery is badly packed, and products get damage
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Answer by bike-discount.de/en
Jan 2, 2024
Dear customer, thank you very much for your order and your review. We are very sorry that you have apparently experienced some inconvenience. I will be very happy to pass on your feedback internally. If there is anything else we can do to help you, please do not hesitate to contact us at any time. We are grateful for your understanding.
Dec 27, 2023
Verified review
Took Teo week to send the delivery they had in stock
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Answer by bike-discount.de/en
Dec 28, 2023
Dear customer, thank you for your feedback and we are pleased to count you among our satisfied customers. We are sorry that you had any inconvenience with your order. Is there anything we can do for you? You are welcome to contact us by e-mail or via our contact form. Thank you for your interest.
Jan 13, 2024
Verified review
Cost of delivery to slovakia is very high 15eur
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Answer by bike-discount.de/en
Jan 15, 2024
Dear customer, thank you very much for your order and your review. We are pleased that you say you are satisfied with the goods you ordered. We would like to assure you that we regularly check the shipping costs and calculate them fairly. Likewise, we therefore kindly ask for your understanding and hope you enjoy the articles you have ordered.
Jan 17, 2024
Verified review
The warranty process should be faster
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Answer by bike-discount.de/en
Jan 18, 2024
Thank you for your order and your review.
We are sorry that there has obviously been some inconvenience. I have forwarded your feedback internally and arranged for you to be contacted again today. We are sure that we will find a good solution. Thank you for your patience and understanding.
Jan 22, 2024
Verified review
do not use DHL :-(
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Answer by bike-discount.de/en
Jan 23, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Dec 29, 2023
Verified review
indoor trainer
*** star rating.
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Answer by bike-discount.de/en
Jan 2, 2024
Dear customer, thank you very much for your order and your review. We are very pleased that you have given us such praise and are obviously satisfied. If there is anything else we can do for you - we are always happy to help.
Jan 19, 2024
Verified review
wrong address
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Answer by bike-discount.de/en
Jan 20, 2024
Dear customer, thank you for your feedback. We cannot find any communication from you in our system. In the meantime, your parcel is considered delivered. Is there anything else we can do for you? Please do not hesitate to contact us by e-mail. Thank you for your understanding.
Jan 25, 2024
Verified review
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Answer by bike-discount.de/en
Jan 26, 2024
Dear customer, thank you for your order and for your feedback.
We are sorry that we were apparently unable to fully satisfy you.
Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
Jan 11, 2024
Verified review
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Answer by bike-discount.de/en
Jan 12, 2024
Dear customer, thank you for your order and your review.
We are sorry that we were apparently unable to fully satisfy you. I have checked your details: please note that our best price requests must be submitted together with the order. The conditions for our best price enquiry can be found transparently on our homepage.
If there is anything else we can help you with, please do not hesitate to contact us at any time.
Thank you for your understanding.
Jan 10, 2024
Verified review
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Answer by bike-discount.de/en
Jan 10, 2024
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
Jan 3, 2024
Verified review
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Answer by bike-discount.de/en
Jan 3, 2024
Dear customer, thank you for your order and for your feedback. We are sorry that we could not fully satisfy you. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
Dec 30, 2023
Verified review
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Answer by bike-discount.de/en
Jan 2, 2024
Dear customer, thank you very much for your order and your review. We are very sorry for the inconvenience caused and that the shipment was damaged. If the bike has been damaged, please contact us as soon as possible via our contact form so that we can help you further and contact our logistics partner, thank you very much.
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
The service, prices and offer are awesome. Customer service is also great. This time I'm not giving 5 stars because of a return I had to pay for a wrong shoe number.
It is true that it was my mistake. It also true that they do accept the return and refund without issues.
The only thing I got mad at was the information about a free return if the item is more than 50€ which was the case. Well, it's not exactly like that!
Why? Because they rely on a asterisk that says that it is free only for bunch of countries around Germany.
Even if your order is above 4k they made me pay for the return, even after my new order for the right shoe number was also already paid.
Bottom line is that, it's never a good practice relying on asterisks. The UX will for sure jot be good and you can loose a customer on that.
So please put all the information clearly visible.
Apart from this issue I love this store and I will continue to be their customer.
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Dec 13, 2023
Verified review
Attention to detail and good prices.
I like the attention to detail that bike-components.de have on their site. I'm rarely in doubt about what components I am buying and the specifications given are all verified and accurate. This is super important when building or upgrading due to the many sizes and standards out there.
On this particular occasion I got a great deal on some Shimano XT brakes which I had been planning to buy for a while. This coupled with the free shipping offer for Orange Week was fantastic.
My only negative with this company is the time between ordering and shipping. It does seem to be a consistent problem. When I use r2-bike or bike-discount, not only is the shipping cheaper but typically items dispatch next day. This isn't only during busy times such as Orange Week - I have noticed it consistently.
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Jun 28, 2023
Verified review
Order status and refunding issues
When everything is in stock the itemes are shipped very fast. BUt if something is missing you have no info about that in order status page.
It would be nice to have status per item and also posibility to remove items from order if it takes too long to get them.
Second thing is refunding if you cancel some items via email/phone. You get email with instructions to transfer money directly on bike-discount bank account. I did that. But then the next day you try to charge my credit card again. The information about refund/payment should be more clear and possibly without double chargin. Or just refund the amount for removed items.
Kind regards
Roman
I’m British, on holiday in Slovenia and had to do a quick order for a part to be delivered to a hotel which had no link to me. Bike Discount.de have a great website which is well stocked but the process from accepting the order to shipping it is not quick. I never got the promised email which the T&C’s say is sent so that i can confirm the order before shipping and when i tried to cancel it was too late. Ultimately the package arrived in time and with the correct product. Price is competitive but not the best.
It’s a shame they don’t do large shipments to the UK anymore but we can thank those who voted for Brexit for that.
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May 27, 2023
Verified review
Bike-Discount is one of my go to website for bicycle parts. Prices are competitive and they have a wide selection. My only complaint is that they do not have multiple shipping options. They only shipping option to my location, Portugal Islands, takes 3 weeks to 1 month for delivery. For less than 4 euros for shipping it is fair delivery times. When I need something in a hurry I have to order from a competitor and pay 5x as much for shipping but they don’t always have what I need.
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