bike-discount.de/enReviews

: 28,253Excellent

4.78

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certified since: Jun 7, 2022
updated on: Nov 27, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Nov 27, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

5,717 verified reviews in the last 12 months

28,253 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jul 26, 2022 
I've been a customer for quite a while now. I've had some issues with not so good products, but the team has been great in reviewing the situation and doing their best to settle a good deal for both parties. Hope to deal with them again in the near future.
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the most relevant critical review


Jan 18, 2022
Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!
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Reviews for bike-discount.de/en

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Nov 4, 2022
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Nov 3, 2022
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Nov 3, 2022
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Nov 2, 2022
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Oct 31, 2022
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Oct 31, 2022
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Oct 28, 2022
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Oct 28, 2022 
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Oct 28, 2022
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Oct 28, 2022
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4 days ago 
On 2022.10.31 bought Tacx trainer which appears to be broken and I needed to send it back. 1st: there was no possibility to send back the trainer due to some issues with shipment label which BD was not able to provide to me to attach to package. This issue was promised to be solved, however within one week there was still no solution found except email from BD that they are not providing return service from Latvia. I was really disappointed for such attitude, and organized shipment from my end. Later BD apologized for that miscommunication and compensated shipment costs. 2nd: it was promised that as soon as item will arrive in warehouse, I will receive notification letter. According to shipment company tracking (DHL: 05757966265355) item was delivered to BD warehouse on 17th of November and till 23rd of November I still don't have any notification that item is received and BD working on it to solve the issue. When I asked about the status, I got answer that there are lot of returns to warehouse and team not able to process everything timely due to high sickness rate. Well, it's already 4th week from the time I bought not working device and I'm totally blind about what to expect next and have feeling that BD service is not able to keep promises. I have sent proposal to BD on 21st November 2022 about how I see we could solve the issue, however, didn't receive any feedback yet (1-5 days response time, still 2 days left).
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Answer by bike-discount.de/en
4 days ago
Dear customer, we would like to sincerely apologize for the inconvenience that occurred! It really went wrong. Of course, you will be refunded the amount immediately. For everything else, please refer to the personal mail that we have written to you.
 Verified review
Nov 5, 2022
I've made as order on the 10th of October, on the 13th it was delivered to DHL. Around the 28th I checked on DHL website and it was still in Germany with the last update dating the 14th of October. I realized it wouldn't probably make to Portugal in time (as I an leaving the country), so I sent a email. Three days later I called because nobody answered me back. I explained the situation, asked if they could call DHL to see what was going on and asked to cancel my purchase and give my money back. The person on the phone only said she was going to send me an email! No answers to my questions. The email she sent was saying the would start investigating! No answers to my questions again. I replied the email asking them to cancel the order. They replied that the would give my money back if DHL couldn't deliver me the parcel and when they get the parcel back there!! The next day I asked if the got any news from DHL and the reply was that they will just wait for DHL to inform them, they didn't bother to call DHL!! Conclusion: if by any chance you need help from customers support you will be in big trouble!
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Answer by bike-discount.de/en
Nov 7, 2022
We apologize for the inconvenience. Due to the extended delivery times abroad, we had to clarify a few formalities that took a little time. We will refund you the amount immediately.
 Verified review
Oct 30, 2022
I find their shipping lower price for orders above certain (higher) sums of orders very misleading. When the price for shipping appears cheaper on their shipping costs table, it’s actually nothing else but ability to choose the cheaper delivery company which will take more time to deliver and is (from experience) much less reliable. I would not have a problem with this kind of shipping costs policy, if that would be clearly stated on their shipping costs page, and obvious to the consumer before finishing the order.
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Answer by bike-discount.de/en
Oct 31, 2022
Thanks for the feedback. The choice of the carrier does not depend on the order amount, but on the nature of the goods or package. In most cases you can choose the carrier freely (exceptions are e.g. bulky goods, dangerous goods and the like).
 Verified review
8 days ago
I having problem with delivery goods from my order. I wrote many e-mail and any response. I try call on your phone number on help desk with negative response. I need resolve my problem and nothing action on my e-mails and message . Very poor I buying goods in 500eur price and three weeks not communicate with me .
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Answer by bike-discount.de/en
5 days ago
Dear customer, we sincerely apologize for the inconvenience caused to you! Our logistics partner obviously had difficulties with the delivery. Unfortunately, we have no influence on the further course of delivery once the package has left our house. The amount of the order will be refunded to you immediately. In addition, we have sent you a voucher as compensation.
 Verified review
3 days ago
up to twice they only deliver half of the part I ordered. communication about this is pointless because they don't answer the complaint. you will get your money back but you will always lose your shipping costs.
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback! This really went wrong, we are sorry! We will of course refund the postal charges and make sure you get the right part. We have already contacted you. Thank you very much for your understanding!