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Reviews:

Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. It appears that there was a packaging error on the part of the manufacturer. Please return the item for a refund. Thank you for your understanding.

Thank you for your order and your review. We apologize for the inconvenience you have experienced. Our logistics partner has informed us that an error occurred in the routing code for some shipments. As a result, the parcel was routed incorrectly during transportation. ( This has now been fixed.) Unfortunately, your order was one of the affected parcels. We have therefore organized a new shipment of your order as quickly as possible and sent you the corresponding tracking code by e-mail. Our customer service is in contact with you. We assure you that we will help you in any case. Thank you very much for your patience and understanding.

Thank you for your order and review. We would like to apologize again for this error and the inconvenience it has caused you. I have checked your details: We are happy to have issued a refund for the faulty part. Please note that externally purchased materials must be approved by us before a refund can be issued. In many cases, we can send our customers replacement materials free of charge. We would like to thank you for understanding, and we will do everything we can to prevent this from happening again.

Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!

Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.

Dear customer. Thank you for your feedback. In individual cases, you may be able to order an item that is no longer in stock but is still listed as "in stock" on our website. This may be due to various reasons, including the fact that it takes some time to transfer the new stock levels between the stock management system and the online shop. We apologise for any inconvenience caused.

Dear customer, thank you for your feedback. The prices of the items are taxed in the country of destination, as required by law. The prices are therefore adjusted accordingly. Actually, the prices should already be adjusted if you have selected the correct country of delivery. Ideally, you should log in to your customer account before making a purchase. Sometimes it also helps to refresh your browser.

Dear customer, thank you very much for your order and your review. We are delighted that you are so satisfied with us. It is all the more unfortunate that there was a problem this time. I have checked your details: We replied to you on 05.07.2024, very promptly after your request and sent your return documents and a label. Would you like to check your emails again? I have just sent you the documents again in response to your original email. If you have a problem with your email address, please contact us again from a different email address so that we can find a solution. I hope I have been able to help you.

Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.

Dear customer, thank you for your order and for your feedback. We apologize for any inconvenience caused and thank you for your understanding.

Dear customer, thank you for your feedback. We do not actively ask customers to write reviews. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.