bike-discount.de/enReviews

: 26,440Excellent

4.78

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certified since: Jun 7, 2022
updated on: Oct 7, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Oct 7, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

4,169 verified reviews in the last 12 months

26,440 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Oct 7, 2021
Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
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the most relevant critical review


Oct 29, 2021
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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 Verified review
Sep 20, 2022
Send me defective goods, does not pay for return and do they reply to mails and their phone number does not exist when I try to call them. They may be cheap but apparently you get no service at all and your out of luck if things doesn't turn out right. Avoid this shop !
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Answer by bike-discount.de/en
Sep 20, 2022
We cannot understand your comments. We have no contact in our system regarding possibly defective goods. So we can't take action without contact. Our telephone number is very much real and works fine. If you have a problem with the goods we delivered, please contact "reklamatio@bike-discount.de". This is the only way we can help you. If an item is defective, you will of course be reimbursed for the shipping costs.
 Verified review
11 days ago
It doesn’t matter how much you shop. When you have to return something you have to pay for the return shipment. If you live in a country next to Germany you probably don’t have to pay return. Bike-discount think that some customers are more important that others
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 Verified review
Sep 11, 2022
Most important bike part was missing from my order. Out of stock despite the fact that wed shop had it when I ordered. Customer service really takes at least 5 days to answear so it takes for ever to sort it. Still waiting...
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Answer by bike-discount.de/en
Sep 14, 2022
Unfortunately, in this case there was an unfortunate exception to the over sale, so that the item was briefly not available. We regret this and apologize for this. The customer has been informed about this in writing.
 Verified review
Sep 19, 2022
Ordered a part that I really needed for quick delivery. I paid an extra 10 euro for a express DHL delivery, but took over a week to arrive….and finally came by regular post (post Nord) So a total waste of extra payment.
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Answer by bike-discount.de/en
Sep 19, 2022
Sorry, but "extra" payment for express you can not have paid with us. We do not offer "Express" at all !!! The shipment reached you in Sweden within a week (excluding the weekend). Usually DHL package in cooperation with Post Nord but also delivers faster.
 Verified review
Sep 19, 2022
It’s hard to give any feedback because the bike I have ordered was never delivered… Perhaps change the shipping company . If they compensate me with sending another bike and a better one then I’ll give 5 stars …
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 Verified review
3 days ago
The wheels I bought were advertised as "tax free" but on arrival in the UK I was sent a bill for 19% value added tax + a £12 Clearence fee. Bike-discount have failed to even respond to my emails about this.
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Answer by bike-discount.de/en
3 days ago
Of course, the articles for countries outside the EU are specified and also calculated tax-free with us ! After Brexit customs duties and import taxes are self-evident. We refer to this circumstance very transparently on our site.
 Verified review
Sep 19, 2022
Still hasn’t arrived. Have spent £250 and havnt had an update since 7th September (2 weeks ago) Don’t be fooled by the low prices
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Answer by bike-discount.de/en
Sep 19, 2022
The shipment has actually been at the delivery depot since 7/9/22. Too bad you did not contact us. Then we could have helped you too. Our colleagues are now contacting DHL. Important current info: the shipment is waiting for payment of customs duties since 07.09.22. According to tracking, the customer has already been contacted twice by ParcelForce regarding this.
 Verified review
Sep 17, 2022
Items were delivered and in good order. But no communication on delivery time/date at all. As such delivery is left to a surprise.
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Answer by bike-discount.de/en
Sep 19, 2022
Thanks for the feedback. Saturday 8/27-22. Monday 29.8.22 DPD handed over. Friday 2.9.22 delivered in Netherlands. By the way: Parcel services do not notify parcels.
 Verified review
Sep 23, 2022
I paid a premium for delivery and after 21 days still do not have my order. First and last time I will buy from bike-discount!
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Answer by bike-discount.de/en
Sep 23, 2022
Transport in Portugal takes a little long through DHL. However, the shipment is also going to the Azores. We processed the order within one day and handed it over to DHL. One day before, there was an error in the transfer of your order. We apologised for this immediately. However, it is not correct that you paid an extra fee for shipping. It is a matter of the normal shipping costs.
 Verified review
23 hours ago
Parcel was not delivered at time. Investigation was initiated but still no answer and no action. Will never use dpd delivery
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 Verified review
Sep 12, 2022
Erro do sistema por várias vezes , mesmo já depois de ter a morada certa, já paguei 2 vezes e nem as peças nem o refound
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Answer by bike-discount.de/en
Sep 14, 2022
pedimos desculpa pelo incómodo. No entanto, o cliente já foi informado várias vezes por escrito e verbalmente que seleccionou o país de entrega errado para a sua encomenda.
 Verified review
7 days ago
I order set of carbon wheels 3 weeks now and i still waiting. On e-mails doesn’t reply on phone calls same thing
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Answer by bike-discount.de/en
3 days ago
Thank you for your feedback. We are sorry that DHL took so long to deliver your shipment. In our case, the order was processed and handed over to DHL on the same day.
 Verified review
Sep 9, 2022
No international payment option, only bank transfer. Slow packing (3 days) after payment received.
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Answer by bike-discount.de/en
Sep 14, 2022
We are sorry that our abundance of international payment options is not enough for you and that you have therefore chosen the payment method prepayment. This unfortunately delays the order process. Please choose another payment method for future orders.
 Verified review
9 days ago 
I hate it when êople are asking how good they are doing before anything is done....
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Answer by bike-discount.de/en
8 days ago
Thank you for your feedback. Unfortunately, we cannot see any connection to your statement. The past email communication does not match your statement. The last order from you has been delivered within 3 days in Belgium.
 Verified review
Sep 22, 2022
Shipment was not tracked despite being declared to be tracked
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Answer by bike-discount.de/en
Sep 22, 2022
Shipment was on the way to Singapore for two weeks. That is a good value for this region in the current times.
 Verified review
Sep 22, 2022
Different prices when you look and when you buy stuff
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Answer by bike-discount.de/en
Sep 22, 2022
Yes. This can have different reasons. For example, different tax rates depending on the country of delivery. These are not errors, but rather tax law requirements of the respective countries. But there are also other reasons, about which you will be informed in our store at the appropriate places.
 Verified review
Sep 22, 2022
Returning items from Finland is not free of charge.
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Answer by bike-discount.de/en
Sep 22, 2022
The return of reclaimed goods is free of charge for the customer.
 Verified review
Sep 16, 2022
You should change the language. Please in german
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Answer by bike-discount.de/en
Sep 19, 2022
Freitag bestellt, Dienstag geliefert. In Deutsch.
 Verified review
3 days ago
All good but They changed double for delivery
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Answer by bike-discount.de/en
3 days ago
According to our internal review, you have been properly charged shipping costs only once. Please contact our customer service for further questions regarding your invoice.
 Verified review
2 days ago
Very long delivery outside of Germany.
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Answer by bike-discount.de/en
2 days ago
Thank you for your feedback. Deliveries to Israel can sometimes take a little longer (especially in the current crisis situation). There are also repeated delays in customs to this country, over which we have no control. We ask for your understanding in this regard. In your particular case, the shipment is still at customs. If the status does not change in the next few days, please contact us at "reklamation@bike-discount.de".