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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
The time from order registration and till you send out is to long and the time I received my order it took 10 days. And I paid extra for the deliverance but for what is that good for? I have shop with you many times but the last two to three ordets have simply been to slow. I have commented it before but with no respons from you
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Answer by bike-discount.de/en
May 8, 2023
Dear Customer,
thank you for your order and your review.
We are pleased that you are satisfied with the ordered items. I will forward your feedback and hope that we can satisfy you fully again next time. Thank you for your patience and understanding.
Aug 7, 2023
Verified review
Better stock management systems and processes…. I placed an order, it was accepted as the product was reflecting as available, a week later the order was cancelled due to the product not being available. My funds were transferred back to me. There was not enough time to order from another supplier as my trip to Europe was over.
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Answer by bike-discount.de/en
Aug 8, 2023
Dear customer, thank you for your order and your review. We are very sorry for the inconvenience caused. We are known for our excellent delivery performance. Unfortunately, however, it can also happen to us in rare individual cases that there was a stock error and an item is no longer available, although it was shown as available. We can understand that you do not find this satisfactory and would like to expressly apologise for this. Thank you for your understanding.
Dec 14, 2023
Verified review
Overall good bike, but the rear wheel wasn't trued properly
The rear wheel wasn't trued properly, I did it myself. The bike is ok. It is impossible to put a frame lock on XS size frames. After asking for support to deal with this issue, the support I got was more then poor. I told that there was no bell on the bike and that this was a legal must. They promptly send me a bike bell.
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Answer by bike-discount.de/en
Dec 15, 2023
Thank you for your order and your review. We are very pleased that you are so happy with your bike and we hope you enjoy it.
We are very sorry for the inconvenience you have experienced. If there is anything we can do to help, please feel free to contact us again at any time.
Dec 12, 2023
Verified review
VAT invoice missing
Bike itself was delivered on time in good condition. The problem is that I wanted to receive VAT invoice. I entered my European VAT number but the receipt I received doesn't include it. Even the customer support confirmed that they see the VAT number but refused to send VAT invoice. That costs me circa 2000 EUR!
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Answer by bike-discount.de/en
Dec 13, 2023
Thank you for your order and your review. We are really sorry for the inconvenience caused. I have checked your details: unfortunately, no VAT number was stored in our system during the ordering process, so this could not be taken into account. Please note that the invoice cannot be changed retrospectively. In order for the VAT number to be taken into account, it must already be entered when the order is placed. Thank you for your understanding.
Dec 27, 2023
Verified review
Costly returns
I order some clothing, but it was too big for me, so I wanted to return it. However, the shipping costs for the return need to be born by me. The cost is about 30€, so it'll be way cheaper to go to a tailor and try to fix the garment.
It's the first time I need to pay to return goods bought online
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Answer by bike-discount.de/en
Dec 27, 2023
Unfortunately, we cannot cover the costs of returning goods from every country. If the complaint is justified, we will of course cover the costs for the return shipment. Unfortunately, we cannot cover the return costs from Spain for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore ask for their understanding.
Jul 3, 2023
Verified review
Ordered set of wheels.....arrived in…
Ordered set of wheels.....arrived in damaged box ..incorrect packaging of the item..marks on the wheel hubs....contacted Bike-discount....they said it was couriers problem...NO MORE EMAILS FROM Bike-discount after that point. EXTRAORDINARILY POOR CUSTOMER SERVICE.......NEVER AGAIN
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Answer by bike-discount.de/en
Jul 3, 2023
Estimado cliente, gracias por su pedido y su comentario. Lamentamos saber que el paquete sufrió daños durante el transporte. He visto que ha estado en contacto con nuestro servicio de atención al cliente, que le ha contestado varias veces y le ha ofrecido soluciones. Por supuesto, entendemos perfectamente su disgusto en este asunto, pero también le pedimos comprensión por nuestra parte. No trabajamos con una función de chat automática, es decir, respondemos muy rápidamente, pero no inmediatamente. Ofrecemos a nuestros clientes ayuda individual, incluso si algo no funciona perfectamente. Nuestros clientes lo aprecian. Le agradecemos su paciencia y comprensión.
Jun 7, 2023
Verified review
Problems getting packets to Finland with proper packet information. My house has a pin code which is not delivered and also phone number missi g.
Customer service not good either. Last time I cancelled few wrong items, but they sent them anyway and I cannot return them without paying.
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not satisfied with the delivery by our logistics partner. Unfortunately, for technical reasons, it is no longer possible for us to cancel the order if it is already being processed in logistics. We kindly ask for your understanding.
Jun 1, 2023
Verified review
Pros & Cons
Pros: Wide selection of products
Cons: 1.It takes a really long time to get answer from customer service. Sometimes it is easier to order from somewhere else than wait for your reply.
2. No free returning from Finland - you should give us at least some kind of flat rate return option.
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Answer by bike-discount.de/en
Jun 6, 2023
Dear customer, thank you for your comment. I have reviewed your case. You have not received a timely response to your email request, which we are very sorry. In our webshop we inform you transparently in several places about the assumption of return shipping costs, we ask for your understanding!
Oct 10, 2023
Verified review
After almost three weeks of buying the items I'm still waiting for them to be delivered to me. DHL Parcel cannot tell when they will deliver my order. They only told me to write you to complain if I wanted! Terrible, terrible service! Can you please solve the problem? Thank you. Nuno
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Answer by bike-discount.de/en
Oct 11, 2023
Dear customer, thank you for your order and your review. We are really sorry that there seems to be some inconvenience with the delivery. I have checked your details: We have already handed over your order to our logistics partner the next day. According to the tracking, the parcel has also arrived in your delivery country, but unfortunately has not yet been delivered. You contacted our customer service yesterday, and we have already replied to you. Of course, we will help you further. We have now initiated an investigation with the logistics partner. We will get back to you shortly with an answer. In the meantime, you can reach us at any time. Thank you for your patience and understanding.
Jul 10, 2023
Verified review
Good price, slow delivery
Wide selection of mtb parts with reasonable price. Delivery times were much slower than they estimated. Took 3 work days to ship products that were in stock. EU shipping with dpd is rubbish. They kept the products 4-5 work days in the parcel center at my home town before I got them.
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Answer by bike-discount.de/en
Jul 12, 2023
Dear customer, thank you for your order and your review. We are sorry that the delivery apparently took a little longer. A tip: with us, as a customer, you can choose between different transport companies. Thank you for your understanding and patience.
Sep 10, 2023
Verified review
Improve your return policy. Return label should be included as most shops offer. Horrible that I should pay for my own return! Pay as much for a return shipping as the item cost, so there was no point of returning. So money down the drain.
Wont return as a customer unfortunately.
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Answer by bike-discount.de/en
Sep 11, 2023
Dear customer,
thank you very much for your order and for your review.
We are glad that you can benefit from our fair prices and our wide range of products. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore appreciate your understanding for our procedure.
Dec 17, 2023
Verified review
Once I ordered here Fox 36 Performance fork. But I recieved Fox 36 Rhythm fork that is worse than I ordered.
Bike-Discount refused to refund the difference in price.
And we did find no solution for now.
I think Bike-Discount is not very good shop. They don't look what they send
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Answer by bike-discount.de/en
Dec 22, 2023
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, we have indeed made a mistake, for which we apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Dec 9, 2023
Verified review
DHL Delivery Mistake
I ve got the order in a short time and without any trouble. But DHL did not arrange any delivery date and just put it in front of my apartment without inform me. They got no confirmation from my side. This sth you should check with them and improve your online shopping.
Thanks
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Answer by bike-discount.de/en
Dec 11, 2023
Dear customer, thank you for your feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Jul 18, 2023
Verified review
Pick, pack & ship times
Delivery times to Finland have gotten a lot worse during the past year or so, but the product range and and pricing is still good. Good thing about the deliveries is the green DHL option though. However, due to 7 or 7+ days wait, I find myself shipping elsewhere more nowdays.
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Answer by bike-discount.de/en
Jul 19, 2023
Dear customer, thank you for your order and your feedback. We are pleased that we can convince you with our prices and selection. However, we are sorry that we could not fully satisfy you with the delivery time. I have checked your details: We processed your order the same day and the following day it was already with the logistics partner and on its way. Unfortunately, it seems to have taken a little longer for the delivery, we are sorry about that. A tip: with us, you can choose between different transport companies. Thank you for your understanding.
May 28, 2023
Verified review
Delivery has been stuck in DHL parcel center Germany for soon 3 weeks. NO support from DHL why delivery not sent. Alternativt contacting seller the informera the will stsrt an investigation, though NO answer yet one week after I asked them to help. No delivery, poor support.
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Answer by bike-discount.de/en
May 30, 2023
Dear Customer,
Thank you very much for your review. I have reviewed your case. Your order is on its way and is being processed for onward shipment. Please note that delivery to your country may take a little more time. Unfortunately, we have no direct influence on this. You have contacted our customer service, and we have already replied to you. In parallel, we have commissioned an investigation with the logistics partner and will get back to you as soon as we have an answer. In the meantime, we are always available for further questions. We thank you for your patience and understanding.
May 18, 2023
Verified review
Time for response. My package got stuck for few weeks and once I contacted you, it got solved quite fast but the time for response via email is super slow. I had to make a phone call and push.
Now my fork had some issues and I am waiting for their answer. Again, too slow!!!
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Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you for your order and review. We apologize for the inconvenience. I have checked your information. Unfortunately, we have to ask you for a little patience, please note our information on the processing time of e-mail requests. We have always replied to you within a few days, usually the latest on the following day. The processing of your matter is already completed, and we will make the refund today. If there is anything else we can do for you, please feel free to contact us at any time. Thank you for your understanding.
Oct 13, 2023
Verified review
In de verkoopprijs ll. één FIZIK ZADEL aangekocht en te laat gezien dat dit product bij de concurrentie handel 70€ goedkoper stond geprijsd... wordt ik heel erg triestig van hoor! Hopelijk begrijpen jullie dat ook...! Met sportieve groeten, AGAZ DAN
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Answer by bike-discount.de/en
Oct 16, 2023
Thank you for your order and feedback.
We offer our customers a very large selection of items at an outstanding price.
Did you know that we offer a "Best Price" guarantee on a very large number of items? You can find the conditions on our homepage. (In this case, it is important that you make the Best Price request when placing your order so that we can process the order).
We are sure that we will be able to satisfy you with an interesting offer and excellent prices in the future.
Aug 27, 2023
Verified review
No clear order cancellation instruction in user dashboard, which I could have used to save the shipping cost by appending my first purchase with my second purchase which I did 5 minutes later. Was not a big amount, but still I was not happy about it.
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Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Dec 4, 2023
Verified review
Prices are hard to find out, one price shown on the goods but when you check out the prices are corrected to higher prices, that is very annoying.
When asking support about why that is, no response at all, not good customer support. Besides that ok.
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Answer by bike-discount.de/en
Dec 4, 2023
Thank you for your order and your review.
We are sorry that you apparently had difficulty understanding the price display in our webshop. I have checked your details: unfortunately I can't find a request from you in our system. Perhaps you would like to contact us again via our contact form so that you use the correct address? However, I can already explain to you that orders must be processed with destination country tax. This means that the VAT of the country of delivery will be applied. It is best to enter your country of delivery on our website from the outset so that the correct price is displayed. If you have any further questions, we will be happy to help you at any time.
Nov 20, 2023
Verified review
No delivery yet even after 3 weeks. Almost 21 days now and package still not delivered. Shipping services could be improved and tracked for customer to know the status. DHL site doesn’t say anything expect “ready for air freight” for last 2 weeks.
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Answer by bike-discount.de/en
Nov 20, 2023
Dear customer, thank you for your order and feedback.
We are sorry that your order has not yet been received. I have checked your details. We have processed your order very quickly and handed it over to our logistics partner within one day. You are ordering from a distant country that requires customs clearance. Unfortunately this can take longer and we have no direct control over this. I see that you have already contacted our customer service department. We will do our best to help you and have already started an enquiry with our logistics partner. However, we are confident that you will still receive your order. We are always available to answer any questions you may have. Thank you for your patience and understanding.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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