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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Lost connection while calling and waiting for someone else. Big company so i had to call a few times to get to the right person. But they are fast with responsing on the contact form.
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Answer by bike-discount.de/en
Jul 27, 2023
Dear customer, thank you for your order and your review. We are sorry that there seems to have been some inconvenience. Is there anything else we can do to help you? Please feel free to contact us again if there is anything else we can do for you.
Sep 13, 2023
Verified review
Still charging €9.99 delivery when most others offer free delivery when you spend a certain amount
Your returns policy as I have said before is abysmal and needs to be addressed
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Answer by bike-discount.de/en
Sep 14, 2023
Dear Customer,
thank you for your order and for your review.
We are pleased that you can benefit from our low prices and our wide range of products. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns and free shipping for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers.
You can view our shipping and return conditions for your delivery country transparently on our website at any time before purchasing. Therefore, we kindly ask you to understand our practice.
Jun 7, 2023
Verified review
The order took almost two weeks to process from date of purchase. Feedback via email was non existent and had to wait for up to 20 minutes to speak to someone at the call centre.
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Answer by bike-discount.de/en
Jun 7, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.
Oct 27, 2023
Verified review
Great service and pricing, however, very slow dispatch of my ordered bike. An example...I am requested to give my opinion for my order, which I have still not taken delivery of.
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Answer by bike-discount.de/en
Oct 31, 2023
Dear customer, thank you for your order and your review.
We appreciate the compliment and that you are happy to benefit from our excellent prices.
We are really sorry that the delivery of the order took a little longer. I checked your information and could see that the shipment should be delivered today. We are always happy to assist you if there is anything else we can do to help. Thank you for your patience and have fun with your new bike!
Nov 9, 2023
Verified review
You need to keep the prices stated in your webshop. Last time, the price changed after I ordered the product and I ended up paying more than the price listed in the webshop!!!
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Answer by bike-discount.de/en
Nov 10, 2023
Dear customer, thank you very much for your order and your comment. We apologize for any inconvenience caused and would like to provide you with the following information. The price may change for two reasons: If you specify the correct country of delivery at checkout, the price will be adjusted with the VAT of the country of delivery. If the price on our website is only lower afterwards, it could be a current price adjustment. We update our prices regularly in order to always offer our customers the best possible price.
Thank you for your understanding.
Dec 13, 2023
Verified review
Everything is quite well, but I received other wheels than I ordered. I have a lot of time to discuss with support about returning package, printing labels in the post, etc..
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Answer by bike-discount.de/en
Dec 13, 2023
Thank you for your order and feedback. We are extremely sorry for any inconvenience this may have caused you and would like to apologise. If there is anything we can do to help, please do not hesitate to contact us. Thank you for your understanding.
May 20, 2023
Verified review
They stated sizes on bike jersey that was way of. Than they wanted me to pay for the return shipping cost!
They should have payed for an exchange of the product for free.
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Answer by bike-discount.de/en
May 22, 2023
Dear customer,
thank you for the order and the evaluation.
We conscientiously display the sizes of the items in our store based on the data provided to us by the manufacturer.
Our return policy for your country of delivery can be viewed transparently on our website before purchase. We therefore ask for your understanding for our procedure.
Oct 1, 2023
Verified review
Quick dispatch but awaiting product from customs nearly one month from date of order.
The service is good leaving the country but unfortunately item is in UK customs and cannot comment on product or what the amendment has been made to comment on service.
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Answer by bike-discount.de/en
Oct 2, 2023
Dear customer, thank you for your order and your review.
We are sorry that it seems to take so long to deliver the goods. I have checked your information: unfortunately, it seems that the shipment is still being processed in customs in your country of delivery. We hope that the processing will be completed soon and the order can be delivered to you. For now, we will have to wait until customs clearance is complete. However, if there are any further delays, please feel free to contact us again at any time and we will of course be happy to assist you. Thank you for your understanding and patience.
Jun 7, 2023
Verified review
Recently, I have ordered a carbon wheelset ( vision sc 40) , there was a damage in one of the wheels.
Then , I ordered pirelli p zero tyres. The tyres were too old !
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Jun 15, 2023
Verified review
Great prices, slow shipping
Great prices, but the slowest shipping ever. Takes 3 weeks to hand the package to DHL and even then sends only the bike itself. Need to wait even more for all parts
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Answer by bike-discount.de/en
Jun 16, 2023
Dear customer, thank you for your order and your review. We are pleased that you are happy to benefit from our good prices. I have checked your information: You are right: due to the public holidays and a high volume of orders, we were unfortunately temporarily a little behind schedule and our logistics partner also took longer to deliver. We therefore apologise for the inconvenience and kindly ask for your understanding.
If we can still help you in any way, please do not hesitate to contact us at any time.
Dec 23, 2023
Verified review
It took 16 days to package my order prior to delivery. No communication on what the delay was about, leaving us with the anxiety as this was a Christmas present.
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Answer by bike-discount.de/en
Dec 25, 2023
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please do not hesitate to contact us again.
Thank you for your understanding.
Aug 22, 2023
Verified review
If you live in other country do not order clothes etc because you have to pay shipping and it’s usually more than the item costs. And the customer service is bs.
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Answer by bike-discount.de/en
Aug 22, 2023
Dear customer, thank you for the feedback. Due to the significant price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop, we inform you transparently in several places about the assumption of return shipping costs. In the case of justified complaints, we will of course assume the full shipping costs, regardless of the country. We ask for your understanding!
Aug 21, 2023
Verified review
Poor customer support. I have placed an order 3 weeks ago and since then I am waiting for the package to arrive. No interest whatsoever to resolve the issue.
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Answer by bike-discount.de/en
Aug 22, 2023
Dear customer, thank you for your feedback. I have reviewed your case. The last orders have all been packed quickly and delivered to you in a timely manner. We are sorry that it is taking a little longer this time. We will take care of a solution as soon as possible. Thank you for your understanding.
Dec 13, 2023
Verified review
they sent a used bike trainer
i ordered a new Dare2Ride FUEGO 1.0 Smart Trainer,
what showed up was a very used second hand trainer
they have now said they will make thing's right.
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Answer by bike-discount.de/en
Dec 14, 2023
Thank you for adjusting your review. We hope that we were able to offer a solution to your satisfaction. If you have any questions, please do not hesitate to contact us.
Jun 4, 2023
Verified review
Shipping from DE to DK more than 10 days. Support was rude. No doscount as an apology. How did this website became so low on customer service??
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Answer by bike-discount.de/en
Jun 5, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Got wheelset with different body, solving it takes weeks and lot of phonecalls that bike discount does NOT answer. Worst bike internet shop
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Answer by bike-discount.de/en
Apr 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Dec 18, 2023
Verified review
Not kept sufficiently informed about delays. Only after I contacted them myself did I receive an answer about delays due to many orders.
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you very much for your feedback. It takes approx. 6 - 9 working days from ordering a bike from stock to delivery. If the ordered bike is not in stock, the delivery time will be extended in line with the delivery to us. We thank you for your understanding.
Jun 10, 2023
Verified review
Poor delivery
When we made order, delivering was 5-7 days and now it has taken 22 days (15 working days) and we still not know were the bike is coming…
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Answer by bike-discount.de/en
Jun 12, 2023
Dear Customer,
Thank you for your order and your review. We are sorry for the inconvenience caused. I have checked your case and found that the order was delivered to you today. If there is anything else we can do for you, please feel free to contact us at any time via our contact form. Thank you for your understanding.
Nov 3, 2023
Verified review
Not received yet
A month after my purchase and there’s not a hint of my package. They’re slow to answer and not helping me at all with package tracking.
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Answer by bike-discount.de/en
Nov 6, 2023
Dear customer, many thanks for your order.
We are sorry that the transportation of your shipment by our logistics partner to your very distant country of delivery is taking a little longer. I have checked your details and have seen that our customer service has responded quickly to your request. Your shipment has now cleared customs and is being prepared for delivery. We are confident that you will receive your order soon. If, contrary to expectations, there are any further difficulties, please do not hesitate to contact us again and we will assist you further. Thank you for your understanding.
Fair. Delivered as promised. Deleivery time could improve, however realistic with import from other country and bank check for payment
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Answer by bike-discount.de/en
Jun 1, 2023
Dear customer, thank you for your feedback. We are very sorry that it seems to have taken a little longer. We are pleased that we were otherwise able to satisfy you. If you have any further questions or suggestions, please do not hesitate to contact us.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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