bike-discount.de/en
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15,100 reviews in the last 12 months53,143 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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Missing items from package

Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Answer by bike-discount.de/en
May 29, 2024
Dear customer, Thank you for your order and feedback. We are pleased that you are generally so happy with us. We are very sorry that this time there were inconveniences with the shipping. I have checked your details and can assure you that we will definitely help you further. Our customer service will contact you and suggest a solution. Of course, we will refund any shipment that is returned to us.
2 days ago
 Verified review
I order a rim for my shop and while it was ready for spedition in two days it took 20 days to arrive to me (Greece). The big problem is the DHL (there was no other option). I click spedition with DHL and I was informed here that it was send with deutche post(something I cannot verify). Although the parcel arrived in Greece in 9 days total (inclunding the internal transport in Germany). The problems started when it arrived in Greece. From the hub in Greece (it is located in Athens airport) to my address is maximum one hour trip. Estimated time in the website 12 days. This is happening because they change carrier (to a company courier service). At that moment I contacted the customer service of bike discount. They answered me that as they see it is only transit for two days. I answered back that it was only two days from when they change carrier, it is in transit more than ten days and they should recheck. No answer from customer service after that. After 7 days the tracking was updated that they tried to find me to deliver and noone was there (an office where someone is always there) and finaly I went myself to the carrier to collect the box. After I collect the box I received a message from the customer service that my package was delivered and they are closing the case (not mentioning about the poor transport service not anything). I explain to them that the box was not delivered as it should be but was collected from me and they should care more about the service and not eager to close the case. Total time for the box to arrive in my hands 22 days (with me collecting the box, if I waited for them to bring it to me it would take at least three days more). The customer service only trying to make excuses for them and not helping the client. And finish you with "we are closing the case" showing that they don;t care about the client at all. For me when I pay for DHL I want a proper DHL service, if you cannot provide than why did I paid for that. If it's a DHL problem then Bike Discount should care more about your client (not letting you do all the job even collect the box yourself and when that happens they send you a mail "we are closing the case" - you did nothing to close the case, I did all the work) and if this a continous problem with DHL then offer another transport solution
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. We are constantly working to improve our services. Is there anything we can do for you? You are welcome to contact us by e-mail or via our contact form. Thank you for your interest.