bike-discount.de/en
Reviews:

14,453 reviews in the last 12 months50,671 total reviews  

4.80
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Jun 7, 2022
The Trustmark indicates trustworthy online retailers.
bike-discount.de/en fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €20,000. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Mar 26, 2024
 Verified review
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for bike-discount.de/en

 Sort by  
Relevance
(1292)
(205)
(214)
Reset
Oct 24, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Oct 24, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Oct 20, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Oct 23, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
LF
Ludo F.
Boortmeerbeek
Oct 11, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Oct 11, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Oct 9, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Oct 10, 2023
Dear customer, thank you for your review and your order! We hope you enjoy the articles you have ordered. Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Oct 2, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Oct 4, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Oct 1, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Oct 2, 2023
Dear customer, thank you for your order and your review. The feedback of our customers is very important to us, so I have checked in our system what the reason could be: We are pleased that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We therefore ask you to understand our procedure. A note on our own behalf, after reading your previous communication with our customer service: We can of course understand that our customers are not satisfied with us in some individual cases and we are always happy to receive criticism, which helps us to improve. However, our employees are always just as happy to receive respectful and polite communication as our customers, thank you very much.
Sep 27, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Sep 28, 2023
Sehr geehrter Kunde, vielen Dank für Ihr Feedback. Ich habe sorgfältig geprüft, was der Grund für Ihre Bewertung sein könnte. Ich konnte feststellen, dass Sie offenbar keine valide Rechnungsadresse angegeben haben. Dies ist zwingend notwendig. Wir haben Sie darüber in Kenntnis gesetzt, leider aber keine Antwort von Ihnen erhalten. Wenn Sie diesbezüglich Fragen haben, setzen Sie sich bitte mit uns in Verbindung, damit wir Ihnen helfen können. Vielen Dank für Ihr Verständnis.
Sep 19, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Sep 20, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Sep 7, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Sep 7, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
LF
Ludo F.
Boortmeerbeek
Aug 29, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Aug 29, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are always welcome to contact us at any time via our contact form.
Aug 27, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.
Aug 25, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for the feedback. We apologize for the slight delay in delivery. We are constantly working to improve our services. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
GE
Aug 19, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Aug 21, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
Aug 3, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Aug 3, 2023
Lieber Kunde, vielen Dank für Ihre Bewertung und Ihre Bestellung! Können wir Ihnen noch irgendwie helfen? Sie können uns gerne jederzeit über unser Kontaktformular kontaktieren.
Jul 27, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Jul 28, 2023
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find any request from your side in our system. Is there anything else we can help you with? Please feel free to contact us via our contact form.
Jul 22, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Jul 24, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jul 13, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Jul 14, 2023
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find any request from your side in our system. May we still help you in any way? Please feel free to contact us via our contact form.
Jul 12, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Jul 12, 2023
Dear customer, thank you for your order and your review. We are sorry that we obviously could not fully satisfy you. Is there anything else we can do to help you? Please feel free to contact us at any time via our contact form, we will be happy to assist you.
Jul 10, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Jul 10, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jul 9, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Jul 10, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.