bike-discount.de/enReviews:
16,599 reviews in the last 12 months59,756 total reviews
Excellent
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Most relevant positive review
Oct 29, 2023
Verified review
I’m a very pleased with, the prices and all the shops that i made, only the delivery to Portugal is a little bit too slow and should be a free delivery above a certain amount
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Most relevant negative review
May 28, 2024
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Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
9 days ago
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
12 days ago
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Answer by bike-discount.de/en
10 days ago
Dear customer, thank you for your feedback.
We apologize for the inconvenience. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. We thank you for your understanding.
12 days ago
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Answer by bike-discount.de/en
10 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
12 days ago
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Answer by bike-discount.de/en
10 days ago
Dear customer,Thank you for your feedback.I have reviewed your case.We apologise for the delay.Is there anything we can do for you?Please feel free to contact us by email or using our contact form.Thank you for your interest.
Oct 9, 2024
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Answer by bike-discount.de/en
Oct 10, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
Oct 9, 2024
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Answer by bike-discount.de/en
Oct 10, 2024
Dear customer,Thank you for your feedback. Due to the significant price differences in the various EU countries, we cannot treat every country the same when it comes to return shipping costs. We transparently inform you about the assumption of return shipping costs in several places in our webshop. In the event of justified complaints, we will of course cover the full shipping costs, regardless of the country. We apologise for any inconvenience!
Oct 8, 2024
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Answer by bike-discount.de/en
Oct 9, 2024
Dear customer,
Thank you for your feedback.
We apologise for the inconvenience. The goods have now been delivered.
Is there anything else we can do for you?
Please feel free to contact us by email or using our contact form.
Thank you for your understanding.
Oct 7, 2024
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Answer by bike-discount.de/en
Oct 7, 2024
Dear customer,Thank you for your feedback. We packed your order within one day and also handed it over to our logistics partner. Unfortunately, the delivery is indeed taking an unusually long time, over which we have no control. An investigation has already been commissioned and we will inform you immediately as soon as we have the results. You can contact us at any time using our contact form or by email.
Oct 6, 2024
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Answer by bike-discount.de/en
Oct 7, 2024
Dear customer,
Thank you for your feedback.
We apologise for the inconvenience. The goods have now been delivered.
Is there anything else we can do for you?
Please feel free to contact us by email or using our contact form.
Thank you for your understanding.
Oct 1, 2024
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Answer by bike-discount.de/en
Oct 2, 2024
Dear customer, thank you for your review and your order! Is there anything else we can do for you? Please feel free to contact us at any time using our contact form.
Sep 30, 2024
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Answer by bike-discount.de/en
Oct 1, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
Sep 29, 2024
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Answer by bike-discount.de/en
Sep 30, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
Sep 27, 2024
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Answer by bike-discount.de/en
Sep 30, 2024
Dear Customer,Thank you for your feedback.I have reviewed your request. Unfortunately, something did go wrong here, for which we apologize. We will contact you again to make sure you get the right solution.Thank you for your understanding.
Sep 27, 2024
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Answer by bike-discount.de/en
Sep 30, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
Sep 23, 2024
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Answer by bike-discount.de/en
Sep 30, 2024
Dear customer,Thank you for your feedback.I have reviewed your request. Unfortunately, something did go wrong here, for which we apologise.Is there anything else we can do for you?Please feel free to contact us by email or using our contact form.Thank you for your understanding.
Sep 23, 2024
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Answer by bike-discount.de/en
Sep 26, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Aug 29, 2024
Verified review
Overall a good experience
Great prices on quality bikes.
Delivery time as promissed.
Appropriate packaging - Bike arrived in perfect condition
Before I made the purchase, I made a request to customer service about a question regarding an accessorie to the bike. Until now I didn't receive any feedback to this request, so I chose to order the bike without this accessorie.
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Sep 10, 2024
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Delivery
Website, wide selection of stock, customer service excellent.
Delivery to UAE poor. Previously with bikediscount international delivery was by DHL to my door, now its DHL to the country and then package gets stuck in the local UAE postal system with additional charges, delays and fees.
BikeInn (compeditors) ship DHL to my doorstep in the UAE.
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Sep 2, 2024
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Everything runs as usually very smooth, no obstacles during ordering or damage by transport, only what missing is time period between ordering and transport - no added information, you must read small comment thats takes from - to
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Aug 27, 2024
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I like the prompt delivery, but I have to spend a week until I manage to get in line the bike components that have not been properly leveled and fixed. I have to visit couple of times bike workshops and spend additional money.
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