bike-discount.de/enReviews

: 32,121Excellent

4.79

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Valid

with Buyer Protection

certified since: Jun 7, 2022
updated on: Feb 7, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

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At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more


certified since: Jun 7, 2022
updated on: Feb 7, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

9,575 verified reviews in the last 12 months

32,121 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jan 17, 2023
I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
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the most relevant critical review


Dec 16, 2022
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
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Reviews for bike-discount.de/en

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10 hours ago
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14 hours ago
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17 hours ago
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17 hours ago
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18 hours ago
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 Verified review
18 hours ago
On general was satisfied with remark of one item stated available but after payment received note the same item is out of stock, it seems sometimes the stock does not follow web site data, but sometimes s... happens sort to speak
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18 hours ago
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 Verified review
18 hours ago
Great price and products. Shipping could be beter.
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 Verified review
19 hours ago
Fast delivery. In history once was reason for claim. It was fastly and clearly solved.
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 Verified review
19 hours ago
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Answer by bike-discount.de/en
15 hours ago
Dear customer, thank you very much for your evaluation! I have reviewed your case. We quickly packed your order and also handed it over to our logistics partner. Unfortunately, the transport to your delivery country takes a little longer. In the shipment tracking I could see that there was an unsuccessful delivery attempt. Unfortunately, I can't see any contact in our system from your side. Please contact us via our contact form so that we can help you. Thank you for your understanding and patience.
 Verified review
19 hours ago
Product identical what described in the web page, delivery time took 1 week more.
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19 hours ago
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 Verified review
21 hours ago
Problems start only if you need to return something. I ordered a defective item and needed to return it. First of all, you need to cover the costs of shipping in my case it was 30 EUR. The item itself costs 60 EUR. Then they did not contact me just send me back the same item which is still not usable. It is not possible to contact customer service. They are not responding to emails.
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Answer by bike-discount.de/en
15 hours ago
Dear customer, thank you for your feedback. We are sorry that you were not satisfied with the items. I have checked your case. Unfortunately, your first email request was classified as spam, we are very sorry for that. You have already been able to speak to a member of staff on the phone today and are in E-Mail communication. We are of course extremely sorry for the difficulties that occurred! I am sure that we will find a good solution. Thank you very much for your understanding and patience!
 Verified review
2 days ago
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 Verified review
2 days ago
What can they do to improve? They must return the money for the services which was not provided. Worst experience ever. If they did it once how can I be sure that it won't happen again...
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Answer by bike-discount.de/en
15 hours ago
Dear customer, thank you for your feedback. We are sorry that you were not satisfied. I have checked your case. According to our information, the order has been delivered to you as requested. Unfortunately, we cannot find any contact in our system. Is there anything else we can do to help you? Feel free to contact us via our contact form.
 Verified review
2 days ago
No issues
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 Verified review
2 days ago
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Answer by bike-discount.de/en
17 hours ago
Dear customer, thank you for your review! Is there anything else we can help you with? You are very welcome to contact us via our contact form.
 Verified review
2 days ago
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 Verified review
2 days ago
customer service is not excellent!
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 Verified review
2 days ago
Great online experience and prices bit shIpping outside of Germany should improve
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