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Top positive review
bike-discount.de/en customer
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Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Very competitive prices and selection of quality products
bike-discount.de/en customer
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2 days ago
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I paid 15 EUR for delivery with DHL and the shipment came in 7 days. No communication channels with your site and DHL. The local provider of courier services in BG told me that my phone was missing in the label but that was not true. Awful customer experience!
If you are not in the hurry, this is one of the best bike shops. If you are ordering a bike to be shipped abroad, prepare for one moth waiting, even if the bike is in the stock, when ordering. Two latest orders of bikes, it has been quite precise one moth total delivery time. First two weeks for packing and then two weeks for delivery with DHL.
Answer by bike-discount.de/en
13 hours ago
Thank you for your order and your review.
We are very pleased with the nice appreciation and praise. We are sorry that there has been some inconvenience. Unfortunately, it may happen that the transport by our logistics partner to your delivery country takes a little longer. In addition, we all we always subject all bikes to a subsequent quality inspection and carefully prepare them for shipment.
We do apologize for the delay, and thank you for your patience and understanding.
bike-discount.de/en customer
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2 days ago
Verified review
bike-discount.de/en customer
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2 days ago
Verified review
Good and quick service, but it would be much better if customer had the capability to amend or cancel their order without having to go through support.
bike-discount.de/en customer
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2 days ago
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bike-discount.de/en customer
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2 days ago
Verified review
bike-discount.de/en customer
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2 days ago
Under review
sehr schlecht
Mit einem so teuren Fahrrad wird so nachlässig umgegangen. Kommunikation ist eine große Null. Ich könnte mehr ausführen. Ich empfehle es niemandem und rate allen, die ich kann, davon ab, bei ihnen zu kaufen. Es war eine sehr schlechte Erfahrung. Beim Kauf sprangen die 1.119 Euro völlig ungerechtfertigt auf rund 1.190. Sehr schlechter Laden. Man hätte eine Ausbesserungsfarbe als Geschenk anbieten können, aber leider musste ich sie kaufen. Sie haben mir mit einer Rückerstattung von 60 Euro das Auge ausgestochen.
bike-discount.de/en customer
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2 days ago
Verified review
bike-discount.de/en customer
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3 days ago
Verified review
bike-discount.de/en customer
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3 days ago
Verified review
Thrustworthy
bike-discount.de/en customer
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3 days ago
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bike-discount.de/en customer
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3 days ago
Verified review
quick delivery, as agreed
bike-discount.de/en customer
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3 days ago
Verified review
Answer by bike-discount.de/en
17 hours ago
Dear customer, thank you for your review and your order!
Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
bike-discount.de/en customer
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3 days ago
Under review
Refused to deliver what I had paid for.
Store insisted on not delivering what I had ordered (and already paid for). After taking payment, they then demanded I take items out of my order. When I explained that I needed all items, they cancelled the order.
bike-discount.de/en customer
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4 days ago
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bike-discount.de/en customer
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4 days ago
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bike-discount.de/en customer
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4 days ago
Verified review
Quick dispatch but awaiting product from customs nearly one month from date of order.
The service is good leaving the country but unfortunately item is in UK customs and cannot comment on product or what the amendment has been made to comment on service.
Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your order and your review.
We are sorry that it seems to take so long to deliver the goods. I have checked your information: unfortunately, it seems that the shipment is still being processed in customs in your country of delivery. We hope that the processing will be completed soon and the order can be delivered to you. For now, we will have to wait until customs clearance is complete. However, if there are any further delays, please feel free to contact us again at any time and we will of course be happy to assist you. Thank you for your understanding and patience.
bike-discount.de/en customer
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4 days ago
Verified review
Shipping cost cheapest among bikeshop from Germany. Add more items please
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