I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Return conditions via post are very penalising to the consumer
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15 hours ago
Shipping from DE to DK more than 10 days. Support was rude. No doscount as an apology. How did this website became so low on customer service??
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16 hours ago
Very bad experience with bike discount! When we order and pay the product their web showe "on stock". After 4 days we got email that the product (DuraAce brake set) is not in stock....And bla bla bla, so hiw sorry they are. Very very unprofessional, not shame to say criminal. They are selling the air in such cases we may conclude. We explained this bad experience to our Rog cycling club in Ljubljana and reccoment to avoid bike discout.
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17 hours ago
I am happy with the purchases I made from this seller but the return/exchange process should be simplified.
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18 hours ago
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21 hours ago
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21 hours ago
Good assortiment and prices are ok.
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21 hours ago
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2 days ago
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2 days ago
Scam! Bought a groupset and received an empty box. Customer service is an absolute joke to deal with and not helpful at all.
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3 days ago
could be faster
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3 days ago
Difficult to understand order status
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3 days ago
Sending empty packages to customer
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3 days ago
Rear wheel campagnolo bora wto 45 is not straight!!!
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4 days ago
Everything arrived as ordered and dispatched promptly.
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4 days ago
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4 days ago
Pros: Wide selection of products
Cons: 1.It takes a really long time to get answer from customer service. Sometimes it is easier to order from somewhere else than wait for your reply.
2. No free returning from Finland - you should give us at least some kind of flat rate return option.
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4 days ago
My order is lost at DHL.
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Answer by bike-discount.de/en
4 days ago
Gentile cliente, grazie per il suo feedback. Ci dispiace molto che ci siano stati problemi con la spedizione. Abbiamo già avviato un'indagine con il nostro partner logistico. Naturalmente la informeremo immediatamente non appena riceveremo una risposta. Nel frattempo, non esiti a contattarci in qualsiasi momento. Grazie per la vostra pazienza e comprensione.
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