bike-discount.de/enReviews

: 26,440Excellent

4.78

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with Buyer Protection

certified since: Jun 7, 2022
updated on: Oct 7, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Oct 7, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

4,169 verified reviews in the last 12 months

26,440 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Oct 7, 2021
Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
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the most relevant critical review


Oct 29, 2021
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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 Verified review
Aug 20, 2022
Prices should go down!
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 Verified review
Aug 19, 2022
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Aug 19, 2022
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 Verified review
Aug 19, 2022 
Shipping is a bit slow, other than that it’s all good
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 Verified review
Aug 19, 2022
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Answer by bike-discount.de/en
Aug 19, 2022
Danke für das Feedback. Leider können wir in unserem System keine Kommunikation von Ihnen finden. Wenn Sie ein Problem haben wenden Sie sich bitte an reklamation@bike-discount.de
 Verified review
Aug 19, 2022
Customer support is not responsive and the order was shipped 3 days after they received my payment. The offer is huge tho and the prices are also quite competitive compared to Slovenian prices. Overall not bad.
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Answer by bike-discount.de/en
Aug 19, 2022
thank you for the feedback, please excuse the late reply, apparently it got lost. If you need any help please contact reklamation@bike-discount.de
 Verified review
Aug 19, 2022
Quick shipping, good price/quality ratio. Best price guarantee was not validated.
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Aug 19, 2022
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Aug 18, 2022
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 Verified review
Aug 18, 2022
Incorrect stock information. Order cancelled.
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Answer by bike-discount.de/en
Aug 20, 2022
Once again, we apologize for any inconvenience. As already discussed with you, we could not immediately deliver one item of your order (due to an inventory error). Due to the delayed replenishment time, we have cancelled your order as you requested.
 Verified review
Aug 18, 2022
assortment of goods is great. prices could be lower )) when shipping my order telephone number was not added to my shipment documents, therefore upone recieving goods it caused some misunderstanding in delivery time.
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 Verified review
Aug 18, 2022
All was as expected
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Aug 18, 2022
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 Verified review
Aug 17, 2022
placed 1k order, month later still dont have it. wont use business again
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Answer by bike-discount.de/en
Aug 19, 2022
Customer ordered on 07/27/22, we transferred to our shipper on 07/28/22. The package must go through customs for the USA, unfortunately we have no influence on this. We apologize for this.
 Verified review
Aug 17, 2022
3 emails to customer service and still no reply
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Answer by bike-discount.de/en
Aug 19, 2022
Dear customer, unfortunately we cannot find any email in our system from you in which we have not replied within our specified time. If you have a problem that we can help you with, please contact us at reklamation@bike-discount.de.
 Verified review
Aug 17, 2022
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 Verified review
Aug 17, 2022
Put the reel price on your website and don’t surprise clients with cost that cannot define when check out
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Answer by bike-discount.de/en
Aug 18, 2022
We display the correct prices. Due to the destination country taxation, we are obliged to calculate the customary tax rates, which may vary depending on the country. As soon as you select the country of delivery or log in to the store, the tax rates and the resulting price will be adjusted. We ask for your understanding. Please pre-select the delivery country on your next visit.
 Verified review
Aug 17, 2022
prices good, delivery took few more days than other shops (about a week)
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 Verified review
Aug 16, 2022
Relatively fast delivery.
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 Verified review
Aug 16, 2022
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