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bike-discount.de/en
Reviews:

15,625 reviews in the last 12 months55,165 total reviews  

4.81
Excellent

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Most relevant positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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4 days ago
 Verified review
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you? Please feel free to contact us at any time using our contact form.
4 days ago
 Verified review
The comments this site has on products are controlled, and if you make a bad review based on your experience, they don’t publish it
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Answer by bike-discount.de/en
2 days ago
Thank you for your order and your review, we are sorry that you were apparently not completely satisfied. Of course we are happy to receive feedback from our customers. However, please understand that we are responsible for the content published on our site. Therefore, reviews must comply with certain guidelines. (objective and constructive criticism, polite etc.). We may therefore have to delete a review if it does not meet this standard. Thank you for your understanding.
4 days ago
 Verified review
Efficient service
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4 days ago
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4 days ago
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5 days ago
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
5 days ago
 Verified review
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5 days ago
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5 days ago
 Verified review
Reliable company
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5 days ago
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you very much for your review and order! We are very sorry that we were apparently unable to fully satisfy you. Would you like to let us know how we can help you? You can reach us at any time via our contact form.
5 days ago
 Verified review
The delivery cost to Finland is above average and the shipping takes too long compared to the price of the shipment. At a rate of 15 euros it shouldn’t take more than 2 business days from Germany to Finland, but on average it takes 5-7 days.
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5 days ago
 Verified review

H&S Bike-Discount GmbH

Very satisfied with H&S Bike-Discount GmbH. Wide range of good quality with top brands at a lower price. Also fast delivery and carefully packaged.
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5 days ago
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you very much for your review and order! We are very sorry that we were apparently unable to fully satisfy you. Would you like to let us know how we can help you? You can reach us at any time via our contact form.
6 days ago
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6 days ago
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your feedback. We would like to apologise for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
6 days ago
 Verified review

Clear and detailed product descriptions

Clear and comprehensive bicycle presentation, true and clear pictures, competitive prices, easy to order and prompt delivery. Bicycle package was not sufficiently secured against tampering. The box was merely stuck by a pair of tapes, which could easily be removed and reattached by a third party. In fact I found in the box a pair of empty candy wrappers, which presumably have been thrown inside by somebody, either the courrier or a third party who had access to the package. Fortunately the bicycle was intact.
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6 days ago
 Verified review
Good price and quick delivery. It would be nice to have my Magura brake set in a box and not in a nylon bag.
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JL
6 days ago
 Verified review
To make sure that I have my order in a future. With this order it never happens. I already reply to Bike-Discount that if they can contact to DHL they can return my order back to Bike-discount if they happen to find it.
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
6 days ago
 Verified review
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your feedback. We would like to apologise for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
7 days ago
 Verified review

Usually great but not when you have a problem to solve

I ordered several times from them without any problems but the last order had some trouble related to the quality of a few items. Tried to solve with the customer support but no one replied.
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Answer by bike-discount.de/en
6 days ago
Dear customer, thank you very much for your order and your review. We are delighted that you are so satisfied with us. It is all the more unfortunate that there was a problem this time. I have checked your details: We replied to you on 05.07.2024, very promptly after your request and sent your return documents and a label. Would you like to check your emails again? I have just sent you the documents again in response to your original email. If you have a problem with your email address, please contact us again from a different email address so that we can find a solution. I hope I have been able to help you.