bike-discount.de/enReviews

: 28,253Excellent

4.78

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Valid

with Buyer Protection

certified since: Jun 7, 2022
updated on: Nov 27, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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certified since: Jun 7, 2022
updated on: Nov 27, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

5,717 verified reviews in the last 12 months

28,253 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jul 26, 2022 
I've been a customer for quite a while now. I've had some issues with not so good products, but the team has been great in reviewing the situation and doing their best to settle a good deal for both parties. Hope to deal with them again in the near future.
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the most relevant critical review


Jan 18, 2022
Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!
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Reviews for bike-discount.de/en

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 Verified review
6 days ago
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 Verified review
6 days ago
Fast shipment, good price. Thanks for the gift. But the carton box is huge compared to the goods. Respectively I had to pay the double price for delivery. So, would be nice to use smaller sizes for the boxes.
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6 days ago 
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7 days ago
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7 days ago
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8 days ago
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8 days ago
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8 days ago 
Web site charged different price than advertised - due to the "not implemented country of delivery" selection. Later on, they fixed the issue with their Webshop, but also kept 200EUR I was overcharged
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Answer by bike-discount.de/en
6 days ago
Dear customer, thank you for your feedback. We have reviewed your matter. From our point of view, you were only charged the actual invoice amount. If you still notice any irregularities, please contact us at info@bike-discount.de.
 Verified review
8 days ago
I having problem with delivery goods from my order. I wrote many e-mail and any response. I try call on your phone number on help desk with negative response. I need resolve my problem and nothing action on my e-mails and message . Very poor I buying goods in 500eur price and three weeks not communicate with me .
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Answer by bike-discount.de/en
5 days ago
Dear customer, we sincerely apologize for the inconvenience caused to you! Our logistics partner obviously had difficulties with the delivery. Unfortunately, we have no influence on the further course of delivery once the package has left our house. The amount of the order will be refunded to you immediately. In addition, we have sent you a voucher as compensation.
 Verified review
8 days ago
Lots of products available for biking. If they had a store in Italy to shorten the shipping time, that would deserce 5 stars.
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 Verified review
9 days ago
Delivery dispatch could be faster. Many competition companys have next day dispatch. Othervise Top!
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 Verified review
9 days ago
I ordered some ball bearings three weeks ago and they have not yet been delivered.
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Answer by bike-discount.de/en
9 days ago
Nous regrettons le retard de livraison de DPD en France.
 Verified review
10 days ago
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10 days ago
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10 days ago
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10 days ago
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 Verified review
10 days ago
Package arrived a week late. Other than that, everything was perfect.
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10 days ago
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 Verified review
11 days ago
They didn’t shipped Energie Drink Endurance 700g Item. and no refunds, just nothing.
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Answer by bike-discount.de/en
10 days ago
Dear customer, first there were discrepancies with "your" credit card. Our service then helped you to place an order. Then one item was actually sold out. The amount for this item was immediately credited back to the credit card. Please check again.
 Verified review
11 days ago
I really like the company! The only downside is their returns policy which makes returns fairly expensive. I would really appreciate even a common returns policy that would make returns less expensive.
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