bike-discount.de/enReviews

: 23,932Excellent

4.78

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with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 6/7/2022
updated on: 8/8/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more


certified since: 6/7/2022
updated on: 8/8/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

2,022 verified reviews in the last 12 months

23,932 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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the most relevant critical review


10 months ago
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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 Verified review
8 days ago
Tried to pay my order TWICE! It didn't happen! I have a great rating on Visa. Had to order from bike24.com
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Answer by bike-discount.de/en
7 days ago
We have written to the customer because of address problems. No answer came.
 Verified review
8 days ago
Expérience concluante. Quelques jours avant la livraison en Belgique sinon OK.
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 Verified review
8 days ago
I'm still waiting to receive the order
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 Verified review
8 days ago
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 Verified review
8 days ago
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Answer by bike-discount.de/en
7 days ago
Vielen Dank für Ihr Feedback.
 Verified review
8 days ago
Delivery is slow, websire is extremely slow! But everything else works perfectly fine. Returns, claims, customers support, website functionality
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 Verified review
8 days ago
Bike discount has chanced their return policy for certain countries. Only few countires hace free returns nowadays. I can't buy helmet's or clothing no more from here.
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 Verified review
8 days ago
Received a used item. Had to waste time printing out return slips, going to the post office. In the end I paid postage twice, wasted my time, and got nothing.
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Answer by bike-discount.de/en
8 days ago
We apologize for the complaint of the item. We will bear the shipping costs of the complaint. These will be refunded.
 Verified review
8 days ago
Do dnešného dňa mi tovar nebol doručený.
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Answer by bike-discount.de/en
8 days ago
nemôžeme zistiť žiadnu komunikáciu v našom systéme. Tovar objednaný 10.7.22 odovzdaný DHL 11.7.22. Tovar bol dodaný na Slovensko 18.7.22. Medzi tým bol víkend.
 Verified review
8 days ago 
the large amount of products. it could be better if the choise was also godd in the shop .
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 Verified review
8 days ago
Very slow delivery
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 Verified review
9 days ago
Even though the delivery was stated as 1-3 business days it took 5, which made me quite worried if I receive the goods before my departure for holidays.
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 Verified review
9 days ago
Fast delivery, quite well stocked shop, comparable prices.
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 Verified review
9 days ago
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 Verified review
9 days ago
the quality of the packaging is poor, not all products paid for have arrived
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Answer by bike-discount.de/en
8 days ago
unfortunately we can not find any communication from you. If you are missing things please contact reklamation@bike-discount.de
 Verified review
10 days ago
Trusted company and very wide selection of parts. Budget prises.
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 Verified review
10 days ago
The price for this article was better than other webshops, however there was a (very minor) damage, that might have been the reason. I was not informed about this damage however.
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 Verified review
11 days ago
Everything went smoothly.
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 Verified review
11 days ago
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Answer by bike-discount.de/en
11 days ago
thank you very much for the feedback. Unfortunately, we cannot find any communication with you in our system. You are welcome to email us at reklamation@bike-discount.de.
 Verified review
11 days ago
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