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bike-discount.de/en
Reviews:

15,625 reviews in the last 12 months55,165 total reviews  

4.81
Excellent

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Most relevant positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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7 days ago
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7 days ago
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
7 days ago
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7 days ago
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8 days ago
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8 days ago
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9 days ago
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9 days ago
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The feedback was speedy, but I did not receive any information regarding the shipment sent on July 25, despite being promised a follow-up call from customer service for the second time.
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Answer by bike-discount.de/en
9 days ago
Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
9 days ago
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10 days ago
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Long delivery time on bike

Long delivery time on the bike (3 weeks). Otherwise nothing to complain about.
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VT
Vesa T.
Espoo, Finland
10 days ago
 Verified review

Delivery costs too high

Delivery costs to Finland are too high nowadays.
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10 days ago
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10 days ago
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Really great pricing & fast delivery. I do not like their by the book, cold rigid approach to customer service.
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JL
11 days ago
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I did my order 28.6 and 13.7 not have my order yet. Can’t give good stars.
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Answer by bike-discount.de/en
9 days ago
Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
12 days ago
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12 days ago
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Answer by bike-discount.de/en
12 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
12 days ago
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Answer by bike-discount.de/en
12 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
13 days ago
 Verified review
Range of goods and prices are good. Customer service and aftermarketing is awful.
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