bike-discount.de/enReviews

: 28,253Excellent

4.78

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Valid

with Buyer Protection

certified since: Jun 7, 2022
updated on: Nov 27, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: Jun 7, 2022
updated on: Nov 27, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

5,717 verified reviews in the last 12 months

28,253 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jul 26, 2022 
I've been a customer for quite a while now. I've had some issues with not so good products, but the team has been great in reviewing the situation and doing their best to settle a good deal for both parties. Hope to deal with them again in the near future.
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the most relevant critical review


Jan 18, 2022
Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!
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Reviews for bike-discount.de/en

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 Verified review
Nov 8, 2022
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Nov 8, 2022 
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Nov 8, 2022
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 Verified review
Nov 8, 2022
The record of the personal preferences as country, language and shopping cart could fix for a certain period even when the user log out
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 Verified review
Nov 8, 2022
3 weeks to get my order WITHIN the EU!
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Answer by bike-discount.de/en
Nov 8, 2022
Dear customer, the transport by DHL to Cyprus is actually taking a little longer than usual this time. Please excuse this. However, according to the latest information from DHL, you were not found during the delivery attempt today.
 Verified review
Nov 8, 2022
It needed to be stated more clearly that VAT is not charged as I was then charged at customs for VAT, customs duty and a handling charge making the purchase very expensive.
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Answer by bike-discount.de/en
Nov 8, 2022
Since Brexit came into effect, we have been providing information about these changes at all relevant points in our online shop. Here is an example: https://www.bike-discount.de/en/service-for-uk-customers
 Verified review
Nov 8, 2022
you did not deliver the package or reply to email or process a refund. the service should be closed.
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Answer by bike-discount.de/en
Nov 11, 2022
There were difficulties with the parcel delivery. Please excuse the inconvenience. Unfortunately, a few formalities had to be clarified. The amount was refunded immediately.
 Verified review
Nov 7, 2022
very good choice of products and all at competetive prices. a little disappointed that some of the bikes in my size were out of stock
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 Verified review
Nov 7, 2022
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Answer by bike-discount.de/en
Nov 7, 2022
Dear customer, thank you for your feedback. Please excuse that the delivered mudguard set was missing the mounting kit in the original packaging. Together we have quickly found an unbureaucratic solution. Thank you.
 Verified review
Nov 7, 2022
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Nov 7, 2022
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 Verified review
Nov 7, 2022
Too long await to the items
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Answer by bike-discount.de/en
Nov 7, 2022
Deliveries to Israel, among others, may currently take longer than usual. There are several known reasons for this. Both DHL and we generally point these out. In such cases you really need some patience. By the way: We even pay a temporary crisis surcharge to the transport company, which we of course do not pass on to the customer.
 Verified review
Nov 7, 2022
Well as much as I searched they seemed to offer best price on the item I wanted, it arrived in 7 days, and Im satisfied. it's a shame you have to pay 10€ shipping, that makes me not want to order often, maybe once a year, I have to plan strategic and order many items at once to make it worthwhile, even if I order 100€ worth of stuff 10€ for shipping is 10% so you really think twice if you need these things at all
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 Verified review
Nov 7, 2022
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Answer by bike-discount.de/en
Nov 7, 2022
Ordered on 16.10.22. Transferred to DPD on 17.10.22. Delivery in Denmark on 20.10.22. If there is something wrong with your shipment, please contact "reklamation@bike-discount.de".
 Verified review
Nov 6, 2022
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Answer by bike-discount.de/en
Nov 7, 2022
17.10.22 ordered. 18.10.22 DPD handed over. 25.10.22 delivered in France.
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Nov 6, 2022
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 Verified review
Nov 6, 2022
Quick delivery, however the ordered item was used. Contacted the support team and they gave me a proper discount.
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Nov 6, 2022
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Nov 6, 2022
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 Verified review
Nov 6, 2022
Dispatch took bit too long
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