bike-discount.de/enReviews

: 23,932Excellent

4.78

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Valid

with Buyer Protection

certified since: 6/7/2022
updated on: 8/8/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

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At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more


certified since: 6/7/2022
updated on: 8/8/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

2,022 verified reviews in the last 12 months

23,932 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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the most relevant critical review


10 months ago
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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 Verified review
14 days ago
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Answer by bike-discount.de/en
13 days ago
unfortunately, we can not detect any communication with a problem from you. If you have a problem please contact reklamtion@bike-discount.de.
 Verified review
14 days ago
Handle the problems with Amazon payment and trouble with special foreign letters (like Æ, Ø and Å) which, in my case, make the name of the street disappear on the package's adress label. Result: It will return back to you! It happens twice, until I the third time make a new user profile without Amazon log-in. Then the order succeed
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14 days ago
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14 days ago
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Answer by bike-discount.de/en
13 days ago
Thank you for your feedback. Unfortunately, we cannot find a message with a problem from you. Do not hesitate to contact us at reklamation@bike-discount.de.
 Verified review
14 days ago
Delivery, delivery, delivery. For the first time, the package was returned without a delivery attempt (24-hour reception). For the second time, the package delivery destination was automatically changed to a pick-up point (ok), but I didn’t receive a code so I couldn’t pick it up…
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 Verified review
14 days ago
Reply to messages when asked about the order. I tried to place an order and all you were concerned about was why my address is one country, bank account in another and shipping to another address non of which is your business the. You sent me a message saying that you couldn’t source any of the items I wanted to purchased which was an order over €1000. When I asked about the order you didn’t reply and when I asked why you needed my personal information you didn’t reply either all you did was send me an automatic message saying you couldn’t fill the order. So why do you even care about feed back when you can’t be assed to reply to your customers 🤷‍♂️
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 Verified review
15 days ago
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 Verified review
15 days ago
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Answer by bike-discount.de/en
15 days ago
Leider finden wir keine Korrespondenz mit Ihnen. Wenn Sie eine Reklamation oder Probleme mit Ihren Artikeln haben, können Sie sich gerne unter reklamation@bike-discount.de melden.
 Verified review
15 days ago
.....
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 Verified review
15 days ago
Wrong info in webbshop, but solved it ok with return. But shipping cost was not refunded
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Answer by bike-discount.de/en
14 days ago
please excuse the circumstance. This is a system error. We will refund the shipping cost to the customer.
 Verified review
16 days ago
Correct product as described.No fuss on time
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16 days ago
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 Verified review
17 days ago
I've ordered a helmet for EUR 345,-. They delivered different item, used, damaged, and dirty - with saliva on it. To return a package I had to spend my time and money delivering the package back, so I just lost $40 by ordering from them. Never again. 
And they deactivated my account :-D 
Your customer account has been deactivated, please contact us directly for further information!
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Answer by bike-discount.de/en
15 days ago
Yes we accidentally delivered a helmet to the customer that has already been returned, we apologize for this. We are reviewing our quality management again at this point. We sent him shipping papers so he had no cost for the return. He has been refunded his full amount. He complains about the fact that he has no mail in the place and because of that he would have lost time. He was blocked because of his communication style and disrespectful choice of words towards our employees. We want to protect our employees from this kind of communication.
 Verified review
17 days ago
I asked via phone if stuff matches my set, I was assuredit was, but it wasn`t. So lack of technical knowledge of sales.
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18 days ago
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18 days ago
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18 days ago
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18 days ago
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18 days ago
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 Verified review
18 days ago
Returning an item from Finland was bit difficult.
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