bike-discount.de/enReviews:
16,599 reviews in the last 12 months59,756 total reviews
Excellent
TrustmarkValid
Most relevant positive review
Oct 29, 2023
Verified review
I’m a very pleased with, the prices and all the shops that i made, only the delivery to Portugal is a little bit too slow and should be a free delivery above a certain amount
Read more
Most relevant negative review
May 28, 2024
Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
Read more
Reviews for bike-discount.de/en
Oct 9, 2024
Verified review
Report review
Answer by bike-discount.de/en
Oct 10, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
Oct 9, 2024
Verified review
Report review
Oct 9, 2024
Verified review
Report review
Oct 9, 2024
Verified review
Differences in front & rear hubs configuration
On webpage is specified Shimano XT - delivered bike have Shimano Cuse.
https://www.bike-discount.de/en/cube-nature-slx-lady-galactic-n-black-1
Report review
Oct 9, 2024
Verified review
Report review
Oct 9, 2024
Verified review
Slow and bad information after the sales. Wrong information from support (W'll fix it in a couple of days). Website states 7-10 days, I'am still waiting afther 3 weeks...
Report review
Answer by bike-discount.de/en
Oct 9, 2024
Dear customer,Unfortunately, due to a significant increase in sales, bottlenecks have occurred in our logistics. As a result, the delivery time for individual customer orders has increased slightly in some cases. We apologise and apologise for the inconvenience caused.
Oct 9, 2024
Verified review
Report review
Answer by bike-discount.de/en
Oct 10, 2024
Dear customer,Thank you for your feedback. Due to the significant price differences in the various EU countries, we cannot treat every country the same when it comes to return shipping costs. We transparently inform you about the assumption of return shipping costs in several places in our webshop. In the event of justified complaints, we will of course cover the full shipping costs, regardless of the country. We apologise for any inconvenience!
CS
Ced S.
Antwerp
Oct 9, 2024
Verified review
Report review
Oct 9, 2024
Verified review
Wrong order
18.09 I ordered a fork, I received a different one than I ordered. To this day 9.10 I have neither the fork nor the money.
Report review
Answer by bike-discount.de/en
Oct 9, 2024
Dear Customer,Thank you for your feedback.I have reviewed your request. Unfortunately, something did go wrong here, for which we apologise. We will contact you again to ensure that you receive the correct solution.We thank you for your understanding.
Oct 8, 2024
Verified review
Bike discount che vende in tutto il mondo dovrebbe comunicare con i clienti nella lingua di provenienza del cliente non solo i n inglese.
Un'altra cosa se il corriere sbaglia contattare il cliente e chiedere come poter risolvere ( io non ho ricevuto il pacco e il corriere ha dichiarato che io non ho voluto il prodotto)
Report review
Answer by bike-discount.de/en
Oct 9, 2024
Dear customer, thank you for your feedback. We apologise for the inconvenience. I have checked your case and cannot find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. Thank you.
Oct 8, 2024
Verified review
Report review
Oct 8, 2024
Verified review
Report review
Oct 8, 2024
Verified review
Report review
Answer by bike-discount.de/en
Oct 9, 2024
Dear customer,
Thank you for your feedback.
We apologise for the inconvenience. The goods have now been delivered.
Is there anything else we can do for you?
Please feel free to contact us by email or using our contact form.
Thank you for your understanding.
Oct 7, 2024
Verified review
Report review
Oct 7, 2024
Verified review
Report review
Oct 7, 2024
Verified review
Report review
Oct 7, 2024
Verified review
Quick and reliable
Report review
Oct 7, 2024
Verified review
Report review
Oct 7, 2024
Verified review
Always a wide selection and good prices. Sometimes the delivery is slow – it would be great to have the option for DHL Express.
Report review
Oct 7, 2024
Verified review
Report review
Answer by bike-discount.de/en
Oct 7, 2024
Dear customer,Thank you for your feedback. We packed your order within one day and also handed it over to our logistics partner. Unfortunately, the delivery is indeed taking an unusually long time, over which we have no control. An investigation has already been commissioned and we will inform you immediately as soon as we have the results. You can contact us at any time using our contact form or by email.