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Top positive review
Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
The store is good, the prices are good. The stock is great. But the website can be improved and its speed is too slow. Another point, DHL leaves my package behind the door, and this is innacceptable.
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Answer by bike-discount.de/en
Sep 1, 2023
Dear Customer,
Thank you for your order and your feedback. Thank you very much for your praise. We appreciate it very much. We apologise for any inconvenience caused. I will be happy to pass on your feedback internally.
Is there anything else we can do for you? You are always welcome to contact us via our contact form.
Sep 1, 2023
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Aug 31, 2023
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Good price, however long delivery time
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Aug 31, 2023
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Not shure, i think you do well
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Aug 31, 2023
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The delivery service from DHL was terribly BAD 👎
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Aug 31, 2023
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Some more varied products in the cleaning department, more stickers/wraps, and more diverse clothing
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Aug 31, 2023
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Aug 30, 2023
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Aug 30, 2023
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Aug 30, 2023
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Aug 29, 2023
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Aug 29, 2023
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Uncompetitive returns policy
I ordered a bottom bracket tool from Bike-Discount.de, as I like to support smaller retailers. When the tool arrived, it would not stay engaged when high torque was applied. Hence I returned the item as being unfit for purpose. I was surprised to then be charged for the full return postage, as the nature of internet shopping is that you cannot test the goods before receipt. Other online bike retailers do not charge for returns and yet have quite similar prices to Bike-Discount. I will not be shopping at Bike-Discount again; what will you do?
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Answer by bike-discount.de/en
Aug 30, 2023
Dear customer, thank you for your order and your review.
We are pleased that you enjoy taking advantage of our wide selection and excellent prices. In order to be able to continue to guarantee this to all our satisfied customers, we kindly ask for your understanding that we unfortunately cannot offer free returns for all countries. We would like to point out that you will find our return conditions transparently displayed on our website.
May we help you in any way? Please feel free to contact us at any time if there is anything else we can do for you. We appreciate your understanding.
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are always welcome to contact us at any time via our contact form.
Aug 29, 2023
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Aug 29, 2023
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Advance payment procedure takes wheey too long to be comunicated between your accountant and shipping staff in company
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Aug 29, 2023
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I would have given 5 stars but for the minimum purchase spend for shipping to the UK. I happened to be travelling to Germany where I could buy the items I needed for no delivery cost. Otherwise, everything else perfect
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