bike-discount.de/enReviews

: 28,253Excellent

4.78

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with Buyer Protection

certified since: Jun 7, 2022
updated on: Nov 26, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Nov 26, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

5,717 verified reviews in the last 12 months

28,253 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jul 26, 2022 
I've been a customer for quite a while now. I've had some issues with not so good products, but the team has been great in reviewing the situation and doing their best to settle a good deal for both parties. Hope to deal with them again in the near future.
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the most relevant critical review


Jan 18, 2022
Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!
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Reviews for bike-discount.de/en

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 Verified review
Oct 23, 2022
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 Verified review
Oct 23, 2022
Good prices, fast delivery. They can improve customer response time.
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 Verified review
Oct 23, 2022
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Answer by bike-discount.de/en
Oct 24, 2022
Sun, 2.10.22 ordered. 4.10.22 shipped and Fri, 7.10.22 delivery in Romania. That is 5 working days of transport. Is there anything else you are dissatisfied with? Then please let us know: "reklamation@bike-discount.de".
 Verified review
Oct 23, 2022
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Oct 23, 2022
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 Verified review
Oct 22, 2022
Always reliable.
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 Verified review
Oct 22, 2022
Unfortunately whilst the prices are competitive I have been hit with over £50 import duty thanks to our government. If only I had known - please advise customers so they don’t make the same mistake.
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Answer by bike-discount.de/en
Oct 24, 2022
Thanks for the feedback. The information for UK customers can be found under the shipping conditions. There is a link with an extra page for our customers from UL: https://www.bike-discount.de/en/service-for-uk-customers
 Verified review
Oct 21, 2022
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Oct 21, 2022
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Oct 21, 2022
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 Verified review
Oct 21, 2022
Shipping costs should be lower.
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 Verified review
Oct 21, 2022
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 Verified review
Oct 21, 2022
Offer free return shupping cost for all EU countries.
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 Verified review
Oct 21, 2022
Very good prices, shipping could be a bit faster to Sweden.
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 Verified review
Oct 20, 2022
Excellent variety
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 Verified review
Oct 20, 2022
Poor delivery service going to qatar
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Answer by bike-discount.de/en
Oct 21, 2022
Dear customer, we are glad that you regularly order from us - even in the last days. Your specified order was delivered to you within a week including the weekend. We think that's great, also from our colleagues at DHL !!!
 Verified review
Oct 20, 2022
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 Verified review
Oct 20, 2022
Good prices and product range, but poor return conditions.
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Answer by bike-discount.de/en
Oct 21, 2022
Thank you for your feedback. We are not only within the current legal framework, but are showing more tolerance with the implementation of our shipping conditions. But even tolerance has its limits. We are convinced that we have found a fair solution for all sides in these times. And also for the reason to be able to continue to offer good prices for our articles.
 Verified review
Oct 20, 2022
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 Verified review
Oct 19, 2022
My order was not delivered to me, wich might not be their problem, but when I tried to get some information, they just ignore you! I had to wait 4 days to get an answer on my mail ! My parts were delivered back to them by the courier service, so I asked to send it again. We are now 2 weeks further and I'm stil waiting......!
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Answer by bike-discount.de/en
Oct 20, 2022
Dear customer, please excuse our delay in processing your request. First of all, there were problems with the delivery in Belgium by DPD. Unfortunately, the package came back to us. We have then arranged a reshipment with DHL and your arrangement. However, this actually took 4 days in our house. This is not good and but also not usual. We hereby apologize again and would be happy to welcome you again as a customer. By the way: the shipment from DHL will be delivered to you today. The parcel is in the delivery vehicle.