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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
The price is unrivalled even when you add duty. What would improve the service would be the addition of duty at the shopping basket and therefore reduce price even further by not paying a handling charge at HMRC customs - other companies do this with great success
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3 days ago
Verified review
i order mny times in thid shop and i'm confident in all my purchases.
it's a pity that they don't send some items to Madeira in Portugal. they should work on that. because of that im still waiting my last purchase. i have to order to Porto, and after that ask a friend to put the bike on a ship in order i receive my bike. because of that o have to wait to many days.
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Nov 12, 2023
Verified review
I can 100% recommend this e-shop. I made a payment mistake on my first order. It was my fault but the team at bike-discount.de had a lot of patience with me and did their best to help me to solve the problem. On the second order, I paid by credit card and had the bike at home in Switzerland within a week. Everything was ok. Once again, a big thanks to the whole team.
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Nov 17, 2023
Verified review
Genuinely nice experience while shopping
I believe the site offers best prices compared to any other shop I've seen. Besides that, they are super fast when it comes to delivery and the customer support is the best I've had an encounter with. Also, while buying thing you ship worry free. That would be some of the best things about Bike Discount for sure. I'd recommend it 10/10!
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Nov 5, 2023
Verified review
Awesome selection and great prices
Great shop - awesome selection and great prices! Over the years the shipping speed has varied a bit, but Bike-Discount have been on point in 2023 essentially packing and shipping all of my orders the same day. Never had any issues returning or exchanging items, though I have only ever had to do that 2 or 3 times in about 10 years.
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13 days ago
Verified review
Great place to by my bike gear. I am riding MTB and have used B-D for many years and have experienced that parts for older bikes with discontinued technology are pretty farst taken of the shelf. I would appreciate if older technology parts would be available longer at least as parts that can be ordered with longer lead time.
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Nov 6, 2023
Verified review
Bike finally arrived
Bike arrived 😁 and it was exactly what I ordered and it needed very little work to be able to ride it.
However it was 24 days after the initial order and payment. Little information from DHL and bike was delivered a day earlier than estimated delivery date. Fortunately someone was at home to receive the delivery.
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3 days ago
Verified review
To improve: Other competitors provide free shipping for order over 200Euro or just ask for a mere 2Euro contribution. As well as for small order the shipping costs are lower than yours.
This last order was over 300 Euro and I had to pay on top 15 Euro of shipping costs... Honestly, I didn't like it.
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Nov 10, 2023
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Everything was great but the package came torn apart
Everything was great, except the package came all torn apart, and glued with scotch tape :) and wasnt really a pretty sight :) Thank God, everything was connected to chain with plastic leash so nothing was missing like keys. Maybe it would be better to send it in a plastic bag then in paper box.
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11 days ago
Verified review
I don't know if it's their fault or the courier's fault, but the package arrived in my country without the full address. It only had the street name and number, nothing else. Even my phone number was not part of the package, so I had to call the courier to solve this.
Everything else was 5/5
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3 days ago
Verified review
Best pricing for branded parts
Orders are processed quickly and delivered quickly. All items from the order arrive in one package(carefully packaged to ensure nothing is damaged).
I made three orders from bike discount,for my bike build, and got everything from compressionless brake cable housing, to the to the wheelset.
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10 days ago
Verified review
Helpful customers service
There were some discrepancies between the description of the article and specification sheet on the website. Customer support was good and after receiving an explanation mail the order proceeded smoothly as usual. A package with requested products arrived to my doorstep in a few days.
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2 days ago
Verified review
Have a good range of quality products, excellent prices and a website that makes it very easy to search for and find what you want. Website has clear details on what you are ordering too. The delivery company used - DPD, in Portugal were absolutely terrible.
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7 days ago
Verified review
Very close to be fine! Items availability, order related notifications, speedy shipment, customer support - all is fine.
A bit annoying each time have to select English and delivery country to get proper prices (why it is not stored in cookies?).
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Nov 18, 2023
Verified review
Good online bikestore
Website focusing on the distribution of bike product. Most often prices are less expensive than other provider (but not always). Product description and quality are generally good as the service for the expedition. I recommand Bike-discount
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12 days ago
Verified review
Very good online bike shop
Items are delivered very fast, considering my location is outside of Germany. Shipping could be a bit cheaper but ok. Very good prices and descriptions are accurate especially for items like shoe sizes. Will order again definitely.
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6 days ago
Verified review
Bike discount has some of the best prices around, as well as incredible speed of delivery. It's super simple to use, the descriptions/pictures are very clear, and I've never had a single issue, been ordering parts for years!
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2 days ago
Verified review
Excellent seller! They have a very large inventory and top products at a great price. I will continue to be a loyal customer and look forward to buying more products in the future. Thanks again and enjoy Christmas.
The have a super selection of bikes and components. Ordering is really easy and orders are usually processed really quick. Customer service is great, and in case of a problem, they try and help you with a solution.
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2 days ago
Verified review
Very fast delivery. I placed my order on Friday and I got everything delivered by Tuesday noon next week. Considering that the delivery was outside of Germany that was super fast. Will come back here again.
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