bike-discount.de/enReviews

: 28,310Excellent

4.78

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with Buyer Protection

certified since: Jun 7, 2022
updated on: Nov 28, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: Jun 7, 2022
updated on: Nov 28, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

5,773 verified reviews in the last 12 months

28,310 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jul 26, 2022 
I've been a customer for quite a while now. I've had some issues with not so good products, but the team has been great in reviewing the situation and doing their best to settle a good deal for both parties. Hope to deal with them again in the near future.
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the most relevant critical review


Jan 18, 2022
Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!
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Reviews for bike-discount.de/en

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 Verified review
1 day ago
I liked the store. I will definitely use them. The only thing I would like to improve is the expansion of delivery providers. At the time of choosing a delivery provider, there is no possibility to select Pickup parcelshop immediately. Anyway, I didn't get it. I work and can't meet the courier. It is necessary to wait for a message about the impossibility of delivering the parcel, and only then does it become possible to redirect to Pickup parcelshop. This greatly delays the delivery time.
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 Verified review
Nov 7, 2022
Well as much as I searched they seemed to offer best price on the item I wanted, it arrived in 7 days, and Im satisfied. it's a shame you have to pay 10€ shipping, that makes me not want to order often, maybe once a year, I have to plan strategic and order many items at once to make it worthwhile, even if I order 100€ worth of stuff 10€ for shipping is 10% so you really think twice if you need these things at all
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 Verified review
Nov 5, 2022
Received new item as described. Well packed and protected. Great price. Annoying delay in shipping due to customs. Could have had better communication regarding what to expect in shipping delay. Would order from them again.
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 Verified review
9 days ago
Great prices. My order was shipped in less than two working days, and delivered by DHL five working days later (shipping within the EU). Everything was delivered in good condition, completely undamaged. You have to be patient with the shipment tracking, though. It took over a day for it to start working, but eventually it did. All in all, I’m very pleased.
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 Verified review
7 days ago
Generally a good shopping experience, however I wasn’t informed about a certain product being available despite having requested that and the time from the order confirmation till the actual dispatch of the package was rather long. Nothing that would deter mi from using this shop again but maybe just a benevolent advice for improvement.
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 Verified review
6 days ago
Beste, ll. bij bestelling artikel buitenblad Shimano FC-R8000 46T (met bijgeleverde foto dat ik zocht) maar kwam niet overeen met de afbeelding v/d foto op de website en kan het buitenblad hierdoor niet op de originele wijze afmonteren op de fiets...jammer! Met sportieve groet, Dan
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 Verified review
Nov 9, 2022 
Excellent pricing and service with a good range of products for mountain biking which is what I am primarily interested in. Highly recommend but you need to factor in shipping costs if an international order as it then needs to be substantial enough to negate these.
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 Verified review
Nov 7, 2022
Incredible good customer service! Always informed about the status of my orders. Never a mistake in the 10+ years I am one of their customers. Never a problem to return an item that does not fit. And Bike Discount makes all of this easy.
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 Verified review
Nov 3, 2022
The products arrived to PT just as expected and within 2 or 3 days. It would be awesome if they could manage to remove the delivery costs for outside Germany for orders above a certain value. All in all, I totally recommend this store.
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 Verified review
Nov 6, 2022 
Quick delivery of goods, also part of the delivery had to be returned, because of improper size, this was managed by bike.de very professionaly - template, info on process, return of money, timing. Overall very good job, thank you 👍
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 Verified review
Nov 10, 2022
I like the speed and cost of delivery to my country - Moldova. I would like to have the opportunity to send to my country those goods that are now impossible to send. For example, Shimano components or rims from any company.
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 Verified review
Nov 13, 2022 
I am buying things from Bike-discount since many years without bad experience and finding goods with a favorable price. I will suggest to consider seriously this shop when in need of any accessory or component for the bike.
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 Verified review
8 days ago
Fast shipment, good price. Thanks for the gift. But the carton box is huge compared to the goods. Respectively I had to pay the double price for delivery. So, would be nice to use smaller sizes for the boxes.
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 Verified review
Nov 8, 2022
Although the package went missing, which is only due to the deliverer here in Belgium. The customer service representative is very helpfull and I have a good feeling all will be resolved in a good manner.
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 Verified review
Oct 31, 2022
I've made quite a few batches of orders. For the few issues that I raised to the team, the issues were always properly addressed and resolved to satisfaction, albeit with a bit of waiting time required.
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 Verified review
13 days ago
I really like the company! The only downside is their returns policy which makes returns fairly expensive. I would really appreciate even a common returns policy that would make returns less expensive.
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 Verified review
Nov 12, 2022
Very clear website to find exactly what I wanted | Best price | Wheels were well packed and shipped on time | Had to pay Import VAT.. thanks Brexit :( but overall well pleased with the service provided
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 Verified review
2 days ago
That's not the first time I order there. The pricing, shipping cost, and quality of the goods are top-notch, as always. The only problem for me is that the shipping takes a bit of time.
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 Verified review
4 days ago
Good price, broad range of products including spare parts but the search function (narrowing selection of products, selection criteria) could be further improved or better: made easier
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 Verified review
11 days ago
Huge range products - quick delivery - easy to use and a returns process that works !!! Well done - this shjop will alsways be my first port of call for anything to do with bikes !!!!
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