bike-discount.de/enReviews

: 22,643Excellent

4.78

Reviews for bike-discount.de/en

917 verified reviews in the last 12 months

22,643 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


10 months ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
Report review

Show all positive reviews

the most relevant critical review


11 months ago
I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!
Report review

Show all critical reviews

Reviews for bike-discount.de/en

Filter 
 Sort by Relevance 
(793)
(83)
(15)
(13)
 Verified review
9 days ago
Report review
 Verified review
9 days ago
Report review
 Verified review
9 days ago 
Report review
 Verified review
10 days ago
Report review
 Verified review
11 days ago
Report review
 Verified review
11 days ago 
Report review
 Verified review
11 days ago
Report review
 Verified review
11 days ago 
Report review
 Verified review
11 days ago
Report review
 Verified review
12 days ago
Report review
 Verified review
12 days ago
Report review
 Verified review
7 days ago
I have previous good experience with bikediscont.de. But this time it seemed that they had forgotten my order. I wrote to inquire about the progress, and an hour later I got an email saying that my bike was just shipped. After that everything went relatively smooth
Report review
Answer by bike-discount.de/en
7 days ago
Thanks for the feedback. We have not forgotten about the order. Since it was a bike, still had to do final assembly. Now the bike is with you and we hope you have fun with it.
 Verified review
7 days ago 
The shop is super, but this time send me the wrong frame size!?
Report review
Answer by bike-discount.de/en
7 days ago
Please contact our service department: reklamation@bike-discount.de
 Verified review
21 days ago
Poor stuff
Report review
Answer by bike-discount.de/en
15 days ago
Der Kunde hatte Schwierigkeiten Magura-Komponenten zu verbauen. Wir haben ihm einen Link mit einem Video mit Montageanleitung geschickt. Mehr können wir nicht tun.
 Verified review
Yesterday
Report review
 Verified review
4 months ago 
Report review
 Verified review
9 months ago
Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
Report review
 Verified review
10 months ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
Report review
 Verified review
9 months ago
Excellent quality of products at great prices. Responsive, fully informative customer service. Great technical advice. Surprisingly easy international payment by bank transfer. Packing and shipping was somewhat slow compared to Amazon.de at about a week long, but great compared to waiting many weeks for some Wish shipments. Could use improvement: Customer service responses were dry and almost rude. A bit more colloquial and friendly would be nicer.
Report review
 Verified review
1 year ago
I bought a Focus Parlane2 9.8 from the bike-discount.de. I tried to pay with amazon pay which didn't work but the sales representive was kind and fast and immediately allowed me to pay to their account. Afetr that I got a mail that they received the payment the next day and said they are planning to send with DHL EuroFreight. It took exactly 15 days from the day I paid to the day I received the bike. That was tough. On the other hand, the bike was packed very well. I am impressed. The bike was installed except the handle and partially air filled wheels. The battery was charged and ready to go. I like buying from bike-discount.de. They have good prices and humble people. 5 star buy
Report review