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Reviews:

Dear customer, thank you for your order and your review. I have checked your details: indeed, we handed the parcel over to our logistics partner the day after the order was placed, and it has been on its way ever since. This is really unusually long, and we have now initiated an investigation with the transport company. Our service team will contact you later today. We apologise for the inconvenience, and thank you for your patience and understanding.

Dear customer, thank you very much for your order and your review. We apologise very much for the inconvenience. We can of course understand that you were dissatisfied with the long delivery time by our logistics partner. We handed your order over to our logistics partner the next day, but it took them much longer to deliver than is to be expected. This is not the rule and not desirable, but does happen in rare individual cases when delivering to an island in your delivery country. Thank you for your patience and understanding.

Dear customer, thank you for your feedback. In our webshop we inform you transparently about the shipping costs in several places, we ask for your understanding!

Dear customer, thank you for your order and your review. Thank you for appreciating our service and products. We are happy that you enjoy benefiting from our wide range of products and our excellent prices. Unfortunately, so that we can continue to guarantee these to all our satisfied customers, it is not possible for us to offer individual discounts. But we regularly have great promotions with special offers. We are sure there is also something interesting for you. Thank you for your understanding and enjoy your ordered goods.

Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to complain about it. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. We thank you for your understanding.

Dear customer, thank you for your order and for your feedback, which I will gladly pass on internally. We are of course sorry for the inconvenience. Is there anything else we can do to help you? Please feel free to contact us at any time. Thank you for your patience and understanding.

Dear customer, thank you for your feedback. Unfortunately, delivery is indeed taking an unusually long time, which is beyond our control. An investigation has already been commissioned and we will inform you as soon as we have the results. Thank you for your understanding.

Dear customer, thank you for your order and your feedback. We are sorry to hear that you are not entirely satisfied with the packaging of the item. However, we hope you enjoy the products you ordered, and we are always happy to help.

Dear customer, thank you for your order and your review. We are sorry that the delivery in transit to your country of delivery must have taken a little longer than expected. I have checked your details and could see that a delivery date for the freight shipment has now already been arranged. If, contrary to expectations, there are further delays, please contact us so that we can help you further. Thank you for your understanding and patience.

Thank you for your order and your review. We are sorry that we have apparently not been able to satisfy you so far. I suspect that you have given the wrong reference number and are referring to your current order. Our customer service is always available during our business hours and we are not aware of any problems with availability. I have checked your details: You had emailed to say that you would like us to speed up the delivery of your order. And we were quick. According to our system, we have already handed over your order to our logistics partner within one day, and it is already on its way to your country of delivery. The parcel has received a new scan in the tracking system today. Please note: we have specified a delivery time of 2-5 days for your country of delivery. If there is anything else we can do for you, you can contact us again at any time. Thank you for your patience.

Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.

Dear customer, thank you for your order and your review. We are sorry that we could not answer your request to your satisfaction. I have reviewed your case: Our service staff informed you promptly that unfortunately we could not make a suitable statement in this case, because you have not purchased the bike from us, and we lacked information to make statements about the compatibility of parts. We thank you kindly for your understanding.

Dear customer, thank you for your order and evaluation. We are sorry that the goods could not be delivered to you yet. I have checked your information. We have handed over your order within 24 h to the logistics partner. The package has a very long way to go and has to be processed in a customs procedure. Unfortunately, we have no influence on the transport and processing at the customs office. However, we are always at your disposal if you need further assistance. Please feel free to contact us via our contact form. We kindly ask for your understanding.

Dear customer, thank you for the feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.

Dear customer, thank you for your order and your review. We are sorry that the delivery took a little longer. We processed the order quickly, but the transport did indeed take a little longer. However, we also kindly ask for your understanding: our logistics partner has to use different means of transport to your far-away delivery country and customs clearance has to be carried out. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. We usually process orders very quickly. Apparently the delivery took a little longer this time, so we apologise very much for the inconvenience. We appreciate your patience and understanding.

Sehr geehrte Kundin, sehr geehrter Kunde, vielen Dank für Ihre Bestellung und Bewertung. Ich habe Ihre Angaben überprüft. Wir müssen uns für die Unannehmlichkeiten entschuldigen, es scheint ein Fehler bei der Lieferung aufgetreten zu sein. Wir haben Ihnen jedoch innerhalb von drei Werktagen geantwortet und Ihnen bereits eine gute Lösung und eine volle Rückerstattung angeboten. Wir bitten um Entschuldigung und stehen Ihnen für weitere Fragen jederzeit zur Verfügung.

Dear customer, thank you very much for your order and feedback. It is nice that you are so satisfied with us. We are all the more sorry that the delivery was so unsatisfactory in the end. We hope you enjoy the items you have ordered. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. I have reviewed your case. We have packed your package on the same day as the order and handed it over to our logistics partner. Unfortunately, there are now apparently delays in transit in your country of delivery. We have already initiated an investigation. We kindly ask you for a little patience, as we have to wait for the answer of the logistics partner. Thank you for your understanding.

Dear customer, Thank you for your review. Your order is already on its way. Please note that delivery to your country may take a little longer. I have forwarded your request to our night research department and they will get in touch with you. Please feel free to contact us at any time via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.