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Reviews:

Since Brexit and the exit from the European customs zone, shipments to the UK have to be cleared and taxed. You will be notified by the delivery company about the payment of customs duties, unfortunately we have no influence on this. We thank you for the understanding.

Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. I have checked your details. We processed your order quickly and handed it over to our logistics partner. It took a little longer for the delivery to your distant delivery country, we thank you for your patience. We are pleased that you enjoy taking advantage of our wide selection and excellent prices. In order to continue to guarantee this to all our satisfied customers, we ask for your understanding that we calculate the shipping costs fairly and transparently. Thank you for your understanding.

Dear Customer, thank you for your order and for your review. We are very sorry that you are still waiting for your parcel. I have checked your details. We have handed over the two shipments to our logistics partner in a timely manner. One shipment has already been delivered to you. Unfortunately, one of the parcels is still being processed by the transport company, but is still on its way. We assume that this will be delivered to you shortly. Please feel free to contact us at any time if there is anything else we can do for you, we will be glad to help you. Thank you for your patience and understanding.

Dear customer, thank you for the feedback. Due to the significant price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop, we inform you transparently in several places about the assumption of return shipping costs.

Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.

Dear Customer, thank you for your order and for your review. We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We therefore ask you kindly for your understanding of our procedure.

Dear customer, thank you for your order and feedback. We are sorry that we have not been able to fully satisfy you. Our customers appreciate our excellent prices and the wide range of products available. We calculate our fair order conditions according to the logistical requirements and specifications for each country. This is clearly displayed on our website so that you can make an informed purchasing decision. Thank you for your understanding.

Dear Customer, thank you for your order and for your review. We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free delivery for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our delivery conditions for your delivery country transparently on our website at any time before purchasing. We therefore kindly ask you to understand our procedure.

Dear customer, thank you for your feedback. Unfortunately, we cannot bear the costs for every return from every country. In the case of justified complaints, we will of course cover the costs. We provide transparent information about the return conditions in several places on our homepage and therefore kindly ask for your understanding.

Dear customer, thank you for your feedback. I have reviewed your request. Something really went wrong. We apologize for that. You should receive your refund shortly. Thank you for your understanding.

Dear customer, thank you for your order and review. I have reviewed your case. Apparently, unfortunately, there was a transport damage during the delivery of the package. Even though we have no influence on it, we are of course sorry for the circumstances. You have contacted our customer service and we have promptly refunded the amount. If we can still help you in any way, please do not hesitate to contact us at any time. Thank you for your understanding.

Dear customer, thank you for your order and your review. We offer our customers shipping via various logistics partners, including abroad. I can already tell you that we are already planning another, very interesting, international shipping method for the future. If there is anything else we can do for you, we will be happy to help again at any time.

Dear customer, thank you for your order and your review. I have checked your information. Apparently, it occurs in transit through our logistics partner. Even though we cannot influence this, we apologise for the circumstances. However, we have already initiated an investigation and will get back to you as soon as we receive an answer. In the meantime, please do not hesitate to contact us at any time with further questions or concerns. Thank you kindly for your understanding.

Dear customer, thank you for your order and your review. We are sorry that there has obviously been some inconvenience. I have checked your details and could see that you have already been in contact with our customer service. If we can still help you in any way, you are very welcome to contact us again at any time.

Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you regarding the current process in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.

Dear customer, thank you for your order and your review. I have reviewed your case, unfortunately there was indeed an error on our side, for which we apologize very much. I could see that you are already in contact with our customer service and already discussing a solution. If there is anything else we can do to help you, please do not hesitate to contact us at any time. Thank you very much for your understanding.

Dear customer, thank you for your order and your review. We are sorry that it seems that we could not fully satisfy you. I have checked your information: we have offered you several solutions. Unfortunately, we cannot offer an advance replacement in every case. We need the defective item to be able to check this item for the claimed defect. Thank you for your understanding.

Dear customer, thank you very much for your order and your review. We are very sorry that there seem to be delays in transit. I have checked your details and could see that your package is on its way. Unfortunately, I could not find any contact on your part in our system. Of course, we would like to help you further and initiate an investigation with the logistics partner. Please contact us via the contact form. Thank you for your understanding and patience.

Dear customer, thank you for your order and your review. We apologize very much for the inconvenience. I could see that we could already compensate you for it. Please feel free to contact us anytime if there is anything else we can do for you. We appreciate your understanding.

Dear customer, thank you for your feedback. Your case is under review. We will contact you again to make sure you get the right solution. Thank you for your understanding.