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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Pros: Wide selection of products
Cons: 1.It takes a really long time to get answer from customer service. Sometimes it is easier to order from somewhere else than wait for your reply.
2. No free returning from Finland - you should give us at least some kind of flat rate return option.
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Answer by bike-discount.de/en
Jun 6, 2023
Dear customer, thank you for your comment. I have reviewed your case. You have not received a timely response to your email request, which we are very sorry. In our webshop we inform you transparently in several places about the assumption of return shipping costs, we ask for your understanding!
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