bike-discount.de/en
Reviews:

14,046 reviews in the last 12 months48,939 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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10 days ago
 Verified review

Great prices and excellent service

Great prices and fast shipment. However, be patient if you live in "remote" countries like Portugal because the tracking in completely useless and incorrect, and the courier companies subcontract the local delivery to anyone with a white van and they are unreliable. This is not only for Bike-discount, I have the same problem with other suppliers from Germany and other parts of the EU. I highly recommend Bike-discount. Just sit back and wait for your delivery to finally arrive! The courier companies need to make some serious improvements to their service. This applies to DHL, GLS and DPD.
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KV
Koen V.
Ruddervoorde
Mar 11, 2024
 Verified review

Ruim aanbod aan kwaliteit tegen scherpe prijzen, onovertroffen (tijdelijke) deals!

Ruim aanbod aan kwaliteitsproducten tegen scherpe prijzen algemeen gesproken. (De tijdelijke deals zijn onovertroffen, zoals een GX Eagle 12 Sp cassette met ketting voor +/- 105 euro: de 'concurrentie' hield de prijs voor dezelfde cassette op 122 euro.) Deze website volgen loont (en zorg dat je altijd een reserveonderdeel in stock heb, zodat je niet 'moet' kopen). Enig minpuntje: de verzendingskost die altijd betaald moet worden.
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Mar 3, 2024
 Verified review

Great purchase

The size of the shoes fits exactly as indicated, the shoes are wide enough on the foot and do not constrict the foot. I wear size EU36/37 (22cm foot) and these shoes in size EU38 fit perfectly. The toe of the shoe and the entire shoe in general are solid and you don't feel a simple trip at all and your toes are protected. In terms of design, the shoes are nice. A very good purchase for the price of €30.
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9 days ago
 Verified review

All goods received

I bought a wheelset and lots of smaller things, and they all came exactly as ordered. I live in Denmark and ordered Wednesday and i had the packet following Monday. If you want to become better, you should start creating video guides for your products and let customers add reviews for each product. I also really like if a product text is detailed and not just empty marketing.
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Feb 27, 2024
 Verified review

Bike dynamo lights shipments to Canada

I didn’t need to have any communication with the store regarding my shipment, and placed my order, and i was provided with a tracking number in just a few days, as well as had a clear visibility as to where my shipment was all along the way and received my international shipment within 2 wks of placing the order.. all went well Thank you
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Mar 6, 2024
 Verified review

Perfect

Clear pricing, accurate stock information, great pricing, quick delivery and overall zero hassle. I have ordered from Bike Discount who are based in Germany because every supplier available online in Spain are useless. I value the honesty and quality of their ethic and for that, I am very grateful and you have a customer for life.
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Mar 13, 2024
 Verified review
I have used bike discount for years and its actually the best i have ever used for quality of product and service. I have been cycling for 30 years and i recommend this company to anybody. The only negative is the postage cost outside of Germany is a little higher than some competitors. That is the only small downside.
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Mar 3, 2024
 Verified review

Highly recommended web shop

After several years of experience no problems whatsoever. Correct stock info, correct products delivered, fast delivery. Perhaps the only small concern is that the selection in some product groups is not as wide as some competitors have. However, it has not been a show stopper for me so far.
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6 days ago
 Verified review
Great prices and a good range. Some discount sites only have xxxl in luminous pink or something equally obscure, but bike discount actually have a proper range Return postage from Ireland could be a bit easier, I started a return and the website didn't actually give me a return address
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Mar 9, 2024
 Verified review
I have purchased in this store many times. The service is really exceptional and they are veeeey knowledgeable. Besides that, I’m the kind of clients that will always compare prices and almost always they have the best prices. Finally, customer support is very fast and friendly.
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KB
Mar 4, 2024
 Verified review

Best bike shop ever!

Really great assortiment. Fast response if you have a question about a product or solution if something must be replaced. Always fair if you need information. I bought a the new Radon Render in 2020 and the never disappointed me. Not the bike and not the bikediscount shop.
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6 days ago
 Verified review
Definitely a possitive review, the bike is awesome and I like it a lot, but two things I didn't like at first - some spokes on the rear wheel was not tightened and the wheel was imbalanced, also the rear derailleur has not been set and the gears was not working properly.
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Mar 3, 2024
 Verified review
Tem equipamento, componentes e bicicletas de topo, o envio e acompanhamento do mesmo são bons e o envio é rápido. Tem alguns artigos a preços imbatíveis, top!! A melhorar, talvez o valor do envio é um pouco caro. E fazerem algumas promoções para clientes frequentes.
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Mar 11, 2024
 Verified review

Great products, competitive prices

I've bought from bike-discount.de several times. Their prices are competitive, and catalogue is clear and easily searchable. My experiences with their customer service have been positive too - friendly and proactive to deal with any issues and questions.
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Mar 11, 2024
 Verified review
The Purchase was hassle free, the site was very clear on when the good were to eb in stock and they were spot on. Accurate communication and the delivery was timely, it actually came in 2 days earlier which is always welcome. Will surely use them again.
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2 days ago
 Verified review
Quick delivery, good prices. Only one thing, my phone number was not provided to local delivery service and they could not contact me by phone, as they always do. Please provide phone number to local delivery service in final destination country.
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5 days ago
 Verified review
Purchased many things over years. Up to 1000.- euros Mainly to poor choices in local shops. Purchases were all as advertised, no faff, fast shipping and very good prices. Never has to warranty anything but I suppose it would also be hassle free.
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4 days ago
 Verified review
I received a large delivery of some 20 bike parts and one was missing. I sent a complaint and received the missing part without any questions asked and without additional cost in a couple of days. Very professional and recommendable.
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Feb 28, 2024
 Verified review

Fast delivery and great price !

The fact that I could order a pair of Continental tires that I could not get living in my own country of the United States. The fast delivery everything was dispatched quickly even though I had to pay a shipping fee it’s OK with me.
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SJ
8 days ago
 Verified review
The best e-commerce supplier in the market. Never encountered a single problem with this company. Best prices for their products. Few times I was looking for a solution. It just took an email with an answer within 24 hours.
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