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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
very bad packaging of my order. I ordered two suspension forks and they were placed on top of each other without boxes, only wrapped in bags, no cardboard was even placed between them. My order was miraculously not damaged during transportation
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Answer by bike-discount.de/en
Oct 6, 2023
Dear customer, thank you for your order and your review. We are sorry that there was any inconvenience.
We are of course glad that you were able to receive the ordered items intact. I will be happy to forward your feedback to the appropriate department.
We hope you enjoy the articles you ordered.
Thank you for your understanding.
Jul 16, 2023
Verified review
The cancelled my order for no apparent reason. When asked they said my address was incorrect. I fixed it but still no help. Not the first time that this site has let me down. Since covid hit they're become super rubbish. Used to be my go to site
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Answer by bike-discount.de/en
Jul 17, 2023
Dear customer, thank you for your order and your review. We are sorry for the inconvenience. I have checked your information to find the error. We will be happy to explain again what the problem was. In order for us to process your order, we need a valid billing address (even if the shipping address should be different). In the billing address you provided, the postal code does not match with the country information. Since this data must be inserted by you, we are not authorized to change it on our part. This is not permitted by the payment provider through which the data is then transmitted. Therefore, please make sure that the billing address is always complete and correct, so that the order can be executed. We appreciate your understanding.
Aug 28, 2023
Verified review
The item i ordered showed signs of previous use. I was offered a credit of €10, which didn’t even cover the postage cost. In my view the credit didn’t make up for the fact I received a used part. In future i will look elsewhere for my items.
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Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to complain about it. Corresponding difference amounts have already been refunded to you. Is there anything else we can do for you? Please feel free to contact us.
Oct 13, 2023
Verified review
The KCNC 9-52T cassette was flimsy. I bent the 52cog on my first pedal stroke on my first climb. Looking closer at it, the aluminum supports were so thin. It was really a bad product and it reflects poorly that they would try to sell it.
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Answer by bike-discount.de/en
Oct 16, 2023
Dear customer, thank you for your order and feedback. We are sorry that the product you ordered was not suitable for you.
We offer a wide range of products from reputable manufacturers. Unfortunately, the requirements for an item are individual and depend on the application. Perhaps another item would better suit your needs?
We would be happy to advise you, we are always at your service.
Jun 11, 2023
Verified review
Logistics was poor. Finnish Posti changed the delivery Location and basically didn’t inform at all about that. That is the reason why I was not able to collect My order on time, and now it is on way back to Germany. Not happy at all.
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer, thank you for your feedback. We are sorry that there appear to have been difficulties with the delivery by our logistics partner. Can we help you? Please feel free to contact us via our contact form.
Jan 8, 2024
Verified review
Last couple of of time I couldn't make a purchase had some strange errors and 6 times my money came back. Also on the 7 one also I had some weird issues. In general I am completely not happy with the experience of this website.
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Answer by bike-discount.de/en
Jan 9, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and have been able to find the error. You have not provided us with a correct shipping address. We have informed you of this in writing. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Aug 19, 2023
Verified review
Faulty products
Ordered 2 headsets for my bikes. But after installing them i noticed there is a manufacturing problem, leaving a gap between the bearing race and top cap. I have contacted bike-discount but they have been anything but helpful.
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Answer by bike-discount.de/en
Aug 21, 2023
Dear customer, thank you for the feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
Aug 21, 2023
Verified review
Issue when paying with Amazon Pay
When paying with Amazon Pay, bike-discount didn’t take the full address from Amazon and the package could not be delivered, so it was sent back. I had to call them and ask for correction and got my package in about 3 weeks
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Answer by bike-discount.de/en
Aug 22, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. We are constantly working to improve our services. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.
Jul 28, 2023
Verified review
They separated one order to two box. They sent to me the second box two days later. The biggest problem was, I went to Holiday, where I want to use it.
I sent some question to a support, but they forget to answear to me.
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Answer by bike-discount.de/en
Jul 31, 2023
Estimado cliente, gracias por su pedido y su comentario. Sentimos mucho las molestias ocasionadas. He comprobado sus datos. Enviamos el pedido en dos paquetes para proteger la mercancía durante el transporte, ya que uno de los artículos es una pieza grande y pesada.
Gracias por su comprensión.
Jun 21, 2023
Verified review
Bike-Discount are great on price...but!
Bike-Discount are great on price, but poor in after sales service. If only they could improve their delivery tracking and customer support. We also experienced some ongoing issues with their website shopping basket.
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Answer by bike-discount.de/en
Jun 26, 2023
Dear Customer,
Thank you for your order and your review. We are pleased that you are happy to benefit from our excellent prices. I have checked your details: We are sorry that the delivery to your delivery country seems to have taken a little longer. Our customer service team has been in continuous contact with you. Your shipment had a long way to go and had to be transported by different means. As we have only very limited influence on the delivery route through our logistics partner, we kindly thank you for your patience and understanding. If we can still help you in any way, please do not hesitate to contact us at any time.
Jun 5, 2023
Verified review
ok, but 2 comments
Estimated time of shipment was shorter then actual time, and is quite long: 3 weeks for the bike.
The prices shown are estimates and should be adjusted to the selected country of shipping, before ading them to cart.
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Answer by bike-discount.de/en
Jun 6, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Please select your country in advance, then the prices will be displayed correctly. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.
Dec 11, 2023
Verified review
No delivery date
I dont think this is link to the website itself, but more with the delivery company. Yet i've ordered a bike and i am still waiting for information on a possible delivery date almost 1 month after ordering.
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Answer by bike-discount.de/en
Dec 12, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding and patience.
Nov 6, 2023
Verified review
I have almost a month and I didn't received my order. I wrote to support, they said i need to be more patient, after a week I wrote again, they said "yeah, there is a problem", no further updates after that.
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Answer by bike-discount.de/en
Nov 8, 2023
Dear customer, thank you for your order and your review. We are sorry that the transportation of your parcel by our logistics partner is taking a little longer. I have checked your details: You are already in contact with our customer service, and we have assured you that you can contact us again at any time. As a precautionary measure, we have initiated an investigation with our logistics partner. However, you are ordering from a distant country and according to the shipment tracking, the parcel is still on its regular route and is still being processed and transported. Please feel free to contact us at any time if you require further information.
If you need the link to the shipment again, please let us know. The parcel has now been processed by DHL in Germany and is already on its way to your country of delivery. We would like to assure you that we will of course help you further. However, we assume that you will still receive the parcel as normal, in individual cases the logistics partner to a more distant country unfortunately takes a little longer. Thank you for your patience and understanding.
Jul 16, 2023
Verified review
Very bed experience with delivery😡.
No phone call before delivery, delivery without signature, without my presence...
I will choice another webshop, bike-discount have very problems with delivery company.
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Answer by bike-discount.de/en
Jul 17, 2023
Dear customer, thank you for your order and your review. We are sorry that the delivery took a little longer and that there seems to have been some inconvenience. I have checked your details: We processed your order quickly and handed it over to our logistics partner, who obviously took a little longer and the delivery was not satisfactory for you. We apologise for this. We would like to give you a tip: With us, you can choose between different transport companies. Perhaps another transport service provider is more suitable in your region. Thank you for your patience and understanding.
Dec 26, 2023
Verified review
Your prices are really competitive but !!!!
Your prices are really competitive, but I always seem to have a problem with your shipping process. My order is now stuck in customs and missed the person who was traveling here to SA to bring it for me.
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Answer by bike-discount.de/en
Dec 27, 2023
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Sep 1, 2023
Verified review
Website is too slow
The store is good, the prices are good. The stock is great. But the website can be improved and its speed is too slow. Another point, DHL leaves my package behind the door, and this is innacceptable.
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Answer by bike-discount.de/en
Sep 1, 2023
Dear Customer,
Thank you for your order and your feedback. Thank you very much for your praise. We appreciate it very much. We apologise for any inconvenience caused. I will be happy to pass on your feedback internally.
Is there anything else we can do for you? You are always welcome to contact us via our contact form.
Aug 27, 2023
Verified review
Radon jab 9.0
One of the rear bolts in the swing arm of the bike is damaged because there was a bit of carbon inside of the thread. It took me a half an hour to get the bolt back in and it seems to hold for now.
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Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to complain about it. Is there anything else we can do for you? Please feel free to contact us.
Aug 5, 2023
Verified review
Delivery operator to Finland is bad (DPD & Postnord)
Delivery operator to Finland is bad. Slow and unreliable.
Also pricing changes on website after being updated in shopping cart, annoying system since you see at first lower price than it really is.
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Answer by bike-discount.de/en
Aug 7, 2023
Dear customers, thank you for your order and your review. We are sorry that there seems to have been some inconvenience with the delivery. A tip: did you know that you can choose between different transport companies?
The amount in the shopping cart may adjust when you check out because the order has to be calculated according to the VAT of the destination country. To see the correct amount right from the start, log in to your customer account right at the beginning of shopping or make sure you select the delivery country correctly. Thank you for your understanding.
Nov 19, 2023
Verified review
Make it clearer that taxes will be applied. I went through the sale process to the point of checkout and nowhere was it indicated that anything other than shipping would be applied to the order.
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Answer by bike-discount.de/en
Nov 20, 2023
Dear customer, thank you for your order and feedback.
We are sorry that you were not completely satisfied.
There are several places on our website where we make explicit reference to applicable customs duties.
For our customers from the UK, we also have a detailed and separate information page.
Thank you for your understanding.
May 19, 2023
Verified review
Good site, poor communication
It is easy to find what I need, but after ordering I get few updates on the order status. 3 days after placing the order, I am still wondering if it is filled, or shipped, or maybe forgotten?
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Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you for your order and your review. We are glad that you are satisfied with our website. We are sorry that you are not completely satisfied with the communication of our processes. I have reviewed your case: Your order has been processed and should be handed over to the shipping service provider shortly. Please kindly note that we had a national holiday yesterday. For further questions, please do not hesitate to contact us personally at any time. Thank you for your understanding.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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