bike-discount.de/enReviews:
15,650 reviews in the last 12 months55,313 total reviews
Excellent
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Most relevant positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
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Most relevant negative review
May 28, 2024
Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
19 hours ago
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19 hours ago
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19 hours ago
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I had a shipment problem about this order but your collagues gave a suitable amount of voucher for excuse. You can talk with DHL to manage their relations Bpost company....
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Answer by bike-discount.de/en
19 hours ago
Dear customer, thank you for your order and for your feedback.
We apologize for any inconvenience caused and thank you for your understanding.
19 hours ago
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19 hours ago
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Excellent eshop
Delivery is almost in time, also no problems with returns
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20 hours ago
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Great prices and service!!
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SO
Seamus O.
Gaborone Botswana
20 hours ago
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Goods arrive on time and are as ordered
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20 hours ago
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20 hours ago
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20 hours ago
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20 hours ago
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20 hours ago
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Works as expected
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20 hours ago
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20 hours ago
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20 hours ago
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20 hours ago
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20 hours ago
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20 hours ago
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21 hours ago
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I never received my parcel. DHL couldn't deliver it for some mistake and I was told by you to take contact with DHL and Posti to solve this problem. I paid home delivery and it should be in your hands to clear delivery problems. I suggest you send me the ordered parcel once again. If you need any further information, take contact to me; tarmovakkala@gmail.com
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Answer by bike-discount.de/en
19 hours ago
Thank you for your order and your review. We apologize for the inconvenience you have experienced.
Our logistics partner has informed us that an error occurred in the routing code for some shipments. As a result, the parcel was routed incorrectly during transportation. ( This has now been fixed.) Unfortunately, your order was one of the affected parcels.
We have therefore organized a new shipment of your order as quickly as possible and sent you the corresponding tracking code by e-mail. Our customer service is in contact with you. We assure you that we will help you in any case.
Thank you very much for your patience and understanding.
23 hours ago
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