I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Dear customer, thank you for your feedback and your order.
We are sorry that you were not completely satisfied. I have reviewed your case: there were discrepancies related to tax and customs regulations.
However, we would like to inform you that we provide the ordering conditions to UK, which are subject to commonly known regulations since the Brexit, on our website transparently.
https://www.bike-discount.de/en/service-for-uk-customers
Thank you for your understanding.
Verified review
3 days ago
Great selection of products, good prices, fast delivery.
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Verified review
3 days ago
Prompt delivery, great prices, easy returns, comprehensive product selection. What more do you need?
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Verified review
3 days ago
Bike shoes were not 100% in a perfect condition. I had to fix cleats connection by myself on one of the shoes.
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your feedback and your order.
We are sorry that you were not completely satisfied.
Unfortunately, we cannot find any request from your side in our system.
Can we help you? Please feel free to contact us via our contact form.
Verified review
3 days ago
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Verified review
3 days ago
Service as advertised, no small print which makes shopping a brezze. Highly recommend.
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Verified review
3 days ago
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Answer by bike-discount.de/en
3 days ago
Dear customer,
thank you for your review and your order!
Is there anything else we can help you with?
You are very welcome to contact us at any time via our contact form.
Verified review
3 days ago
Prices are good!
would be great to recieve discount code :)
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Verified review
3 days ago
everything was perfect
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Verified review
3 days ago
Excellent customer support, and fast response to all questions. Excellent price-quality ratio on their bikes. Recommended!
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Verified review
3 days ago
You have no one that is speaking proper english at the customer service , i had a problem with a order and still is not sorted because of language barrier
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your order and feedback.
We are sorry, unfortunately there was a shortage in stock, we apologize for the inconvenience.
I would like to assure you that most of our customer service staff can communicate well in English. If you have any difficulties again, please ask for a staff member who can help you in English. This should not be a problem.
If there is anything else we can do for you, please do not hesitate to contact us again. Thank you very much for your understanding.
Verified review
3 days ago
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Verified review
3 days ago
The derailleur purchased was at a great price, fast delivery and perfectly packaged shipment.
Delivery time to Finland was way too long - not meeting the expected/described delivery time.
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Answer by bike-discount.de/en
3 days ago
Dear Customer,
thank you for your order and your review.
We are pleased that you are satisfied with our items and our customer service. Unfortunately, the delivery by our logistics partner took longer than expected. We have no influence on this, but still apologize for the inconvenience. Thank you for your understanding.
Verified review
3 days ago
len velmi dobre
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Verified review
3 days ago
I like your price and the deversity of the parts.
You should use better delivery than DHL.
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