bike-discount.de/enReviews

: 28,253Excellent

4.78

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certified since: Jun 7, 2022
updated on: Nov 27, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Nov 27, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

5,717 verified reviews in the last 12 months

28,253 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jul 26, 2022 
I've been a customer for quite a while now. I've had some issues with not so good products, but the team has been great in reviewing the situation and doing their best to settle a good deal for both parties. Hope to deal with them again in the near future.
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the most relevant critical review


Jan 18, 2022
Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!
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Reviews for bike-discount.de/en

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(526)
(107)
 Verified review
11 hours ago
Everything as expected. Good service. If delivery time shorter get 5 stars
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2 days ago
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2 days ago
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2 days ago
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 Verified review
3 days ago
Good price, broad range of products including spare parts but the search function (narrowing selection of products, selection criteria) could be further improved or better: made easier
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3 days ago
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 Verified review
3 days ago
No reaction at all after my question month ago
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback! I have reviewed your case. You asked us a question and we answered it within two days. Perhaps you could check your email inbox or spam folder again? Please feel free to contact us again if we can be of further assistance.
 Verified review
3 days ago
up to twice they only deliver half of the part I ordered. communication about this is pointless because they don't answer the complaint. you will get your money back but you will always lose your shipping costs.
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback! This really went wrong, we are sorry! We will of course refund the postal charges and make sure you get the right part. We have already contacted you. Thank you very much for your understanding!
 Verified review
3 days ago
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3 days ago
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4 days ago
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4 days ago
Beste, ll. bij bestelling artikel buitenblad Shimano FC-R8000 46T (met bijgeleverde foto dat ik zocht) maar kwam niet overeen met de afbeelding v/d foto op de website en kan het buitenblad hierdoor niet op de originele wijze afmonteren op de fiets...jammer! Met sportieve groet, Dan
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 Verified review
4 days ago
Poor box quality
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 Verified review
4 days ago 
On 2022.10.31 bought Tacx trainer which appears to be broken and I needed to send it back. 1st: there was no possibility to send back the trainer due to some issues with shipment label which BD was not able to provide to me to attach to package. This issue was promised to be solved, however within one week there was still no solution found except email from BD that they are not providing return service from Latvia. I was really disappointed for such attitude, and organized shipment from my end. Later BD apologized for that miscommunication and compensated shipment costs. 2nd: it was promised that as soon as item will arrive in warehouse, I will receive notification letter. According to shipment company tracking (DHL: 05757966265355) item was delivered to BD warehouse on 17th of November and till 23rd of November I still don't have any notification that item is received and BD working on it to solve the issue. When I asked about the status, I got answer that there are lot of returns to warehouse and team not able to process everything timely due to high sickness rate. Well, it's already 4th week from the time I bought not working device and I'm totally blind about what to expect next and have feeling that BD service is not able to keep promises. I have sent proposal to BD on 21st November 2022 about how I see we could solve the issue, however, didn't receive any feedback yet (1-5 days response time, still 2 days left).
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Answer by bike-discount.de/en
4 days ago
Dear customer, we would like to sincerely apologize for the inconvenience that occurred! It really went wrong. Of course, you will be refunded the amount immediately. For everything else, please refer to the personal mail that we have written to you.
 Verified review
5 days ago
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 Verified review
5 days ago
Generally a good shopping experience, however I wasn’t informed about a certain product being available despite having requested that and the time from the order confirmation till the actual dispatch of the package was rather long. Nothing that would deter mi from using this shop again but maybe just a benevolent advice for improvement.
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5 days ago
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 Verified review
6 days ago
Good pricing and stock level on the required parts
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 Verified review
6 days ago
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your feedback. We have checked your issue. We had an email communication regarding this and can only repeat: Although we are sorry that purchasing from us could not satisfy you- unfortunately we have no influence on the National VAT and Customs & Import duties in your country. For the special conditions that apply to deliveries to the UK, you will be advised in our online store. We also have a detailed page on this in our FAQs. We hope you still enjoy the items you have purchased.
 Verified review
6 days ago 
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