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Top positive review
bike-discount.de/en customer
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Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Store insisted on not delivering what I had ordered (and already paid for). After taking payment, they then demanded I take items out of my order. When I explained that I needed all items, they cancelled the order.
bike-discount.de/en customer
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3 days ago
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bike-discount.de/en customer
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3 days ago
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bike-discount.de/en customer
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3 days ago
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Shipping cost cheapest among bikeshop from Germany. Add more items please
bike-discount.de/en customer
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3 days ago
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your order and your review.
The feedback of our customers is very important to us, so I have checked in our system what the reason could be:
We are pleased that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We therefore ask you to understand our procedure.
A note on our own behalf, after reading your previous communication with our customer service: We can of course understand that our customers are not satisfied with us in some individual cases and we are always happy to receive criticism, which helps us to improve. However, our employees are always just as happy to receive respectful and polite communication as our customers, thank you very much.
bike-discount.de/en customer
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4 days ago
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Missing parts of E-bike
Hello, I received order 05092302408 on September 29th, which is a Cube reaction hybrid race 750 e-bike and after charging the battery, when I try to ride it, it turns off. It was then that I noticed that the speed sensor magnet was missing. I've looked thoroughly in the shipping box and haven't found it. I ask that you send me the part as soon as possible. Thanks
Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your order and your review.
We are so sorry that there seems to have been some inconvenience. I have checked your information: a shipment with the missing part has already been prepared. Thank you for your patience and understanding.
bike-discount.de/en customer
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5 days ago
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bike-discount.de/en customer
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5 days ago
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I bought a 110mm stem Deda. They sent me 130mm stem.
Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your order and your review. We apologize deeply for the inconvenience that occurred. I have checked your information: we have already offered you an exchange of the item.
We appreciate your understanding.
bike-discount.de/en customer
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6 days ago
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Delivery is normally prompt and I can use amazon pay
bike-discount.de/en customer
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6 days ago
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Great prices and selection. Slow shipping.
bike-discount.de/en customer
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6 days ago
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bike-discount.de/en customer
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6 days ago
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bike-discount.de/en customer
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6 days ago
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I didn't any feedback about my comment, that I found cheaper price from other seller.
J.
Answer by bike-discount.de/en
6 days ago
Dear customer, thank you for your order and your review.
We are sorry that your best price request does not seem to have been transferred correctly. I have checked in our system: unfortunately there is no request stored. Of course, we check all best price requests carefully. Our best price guarantee is part of our service, which our satisfied customers appreciate. Should a transmission error have occurred in an individual case, please contact us immediately after receipt of the order confirmation so that we can help you further. Normally, we can still reconcile the details with you at this point. Later on, it will be difficult to reconcile and follow up the request. Unfortunately, we cannot find any mail contact from you in our system. Please do not hesitate to contact us at any time. We are always happy to help you. Thank you for your understanding.
bike-discount.de/en customer
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7 days ago
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The product was as descrived
bike-discount.de/en customer
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7 days ago
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Answer by bike-discount.de/en
6 days ago
Sehr geehrter Kunde, vielen Dank für Ihr Feedback.
Ich habe sorgfältig geprüft, was der Grund für Ihre Bewertung sein könnte. Ich konnte feststellen, dass Sie offenbar keine valide Rechnungsadresse angegeben haben. Dies ist zwingend notwendig. Wir haben Sie darüber in Kenntnis gesetzt, leider aber keine Antwort von Ihnen erhalten. Wenn Sie diesbezüglich Fragen haben, setzen Sie sich bitte mit uns in Verbindung, damit wir Ihnen helfen können. Vielen Dank für Ihr Verständnis.
I’m British, on holiday in Slovenia and had to do a quick order for a part to be delivered to a hotel which had no link to me. Bike Discount.de have a great website which is well stocked but the process from accepting the order to shipping it is not quick. I never got the promised email which the T&C’s say is sent so that i can confirm the order before shipping and when i tried to cancel it was too late. Ultimately the package arrived in time and with the correct product. Price is competitive but not the best.
It’s a shame they don’t do large shipments to the UK anymore but we can thank those who voted for Brexit for that.
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