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Reviews:

Thank you for your order and your review. We apologize for the inconvenience you have experienced. Our logistics partner has informed us that an error occurred in the routing code for some shipments. As a result, the parcel was routed incorrectly during transportation. ( This has now been fixed.) Unfortunately, your order was one of the affected parcels. We have therefore organized a new shipment of your order as quickly as possible and sent you the corresponding tracking code by e-mail. Our customer service is in contact with you. We assure you that we will help you in any case. Thank you very much for your patience and understanding.

Dear customer, thank you for your order and for your feedback. We are sorry that we were apparently unable to fully satisfy you. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.

Thank you for your order and your review. We are sorry for the inconvenience you have experienced. In fact, our logistics partner informed us of an error in the routing code of several consignments, which resulted in the consignment being misrouted during transportation. Unfortunately, your shipment was also affected. We have immediately arranged a new shipment and sent you the tracking code. I could see that the shipment has already been delivered to you. The problem with the incorrect routing code has now been resolved. Thank you very much for your patience and understanding.