bike-discount.de/enReviews:
16,599 reviews in the last 12 months59,756 total reviews
Excellent
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Most relevant positive review
Oct 29, 2023
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I’m a very pleased with, the prices and all the shops that i made, only the delivery to Portugal is a little bit too slow and should be a free delivery above a certain amount
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Most relevant negative review
May 28, 2024
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Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Sep 18, 2024
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Timescales stated 10 -15 days ......wrong
Timescales stated 10 -15 days . Day 13 i contacted Bike discount and they stated would receive an email by the end of the week. DHL Courier stated we refused consignment who didnt attend our address (COVERED BY CCTV) , no contact from courier , i had to mail them and was informed they would be in touch in 24/48 hrs to rearrange, now day 21 and still no bike has arrived
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Answer by bike-discount.de/en
Sep 19, 2024
Dear customer, thank you for your feedback.
Due to the current high volume of orders in our shop, the processing and delivery of your bike will take a little longer.
All ordered bikes have to be completely assembled, checked and packed by our mechanics before they are shipped to our customers in order to ensure a high quality standard upon delivery. This time-consuming and labour-intensive quality standard must be maintained by us to ensure that our bikes are in perfect condition when they are delivered to our customers.
Thank you for your understanding.
Sep 18, 2024
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Answer by bike-discount.de/en
Sep 19, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
Sep 18, 2024
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Wrong item sent. I'm paying the price?
When ordering my fox shock online, there were several listings with exactly the same title. When placing my order there was no mention the item was for an Ebike... I own a standard leg powered bike. When the item arrived, it is Ebike tuned. The item is not what I ordered.
And when I try to get support the team are taking days to reply, and not giving full thorough responses. I am left waiting now wondering why I have to pay return costs from the UK for an issue that is not my fault.
I am very disappointed with this service. The discount I received has now been offset by the inconvenience and stress caused.
Please sort this out!
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Answer by bike-discount.de/en
Sep 19, 2024
Dear Customer,Thank you for your feedback.I have reviewed your request. Unfortunately, something did go wrong here, for which we apologise. We will contact you again to ensure that you receive the correct solution.We thank you for your understanding.
WD
Will D.
Frankfurt
Sep 18, 2024
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Sep 18, 2024
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Answer by bike-discount.de/en
Sep 18, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
P.
Paul ..
Vilnius
Sep 18, 2024
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Bike discount is ignoring my request to refund despite the item is already delivered to them. Highly disappointed, I would not recomend to my friends.
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Answer by bike-discount.de/en
Sep 18, 2024
Dear Customer,Thank you for your feedback.I have reviewed your request. Unfortunately, something did go wrong here, for which we apologise. We will contact you again to ensure that you receive the correct solution.We thank you for your understanding.
Sep 18, 2024
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Sep 17, 2024
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Sep 17, 2024
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Beware of extra charges.
There was absolutely no indication of having any custom charges. So the product wasn't really any value for money
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Answer by bike-discount.de/en
Sep 17, 2024
Dear customer, thank you for your feedback. The prices of the items are taxed at the destination country, as required by law. The prices therefore adjust. Actually, the prices should already adjust if you have selected the correct delivery country. Ideally, you should log in to your customer account before making a purchase. As the customer, you are responsible for any import duties. Sometimes it also helps to refresh the browser.
In any case, the prices displayed during checkout are correct.
Sep 17, 2024
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Sep 17, 2024
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Sep 17, 2024
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Sep 17, 2024
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Very fast shipping but poor packing. CO2 capsules were loose.
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Sep 17, 2024
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Sep 17, 2024
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Sep 17, 2024
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Sep 17, 2024
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Waited more than 15 days for bike delivery (longer than was stated on the website), and then another 4 days for delivery in my country.
Other than that, it was okay.
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Sep 17, 2024
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Sep 16, 2024
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Answer by bike-discount.de/en
Sep 17, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
Sep 16, 2024
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