I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Good and practical website, lower than market average prices and lots more options than the local shops.
There is also lower price guarantee so they match the lowest market price for a product.
The only negative sites are the user interface of the website (bit outdated), longer delivery times and stricter constraints for item return & refund. There is a minimum price for an item to be returned and refunded free of charge.
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4 days ago
I ordered one short but you don't have the exact color, sent me another color without any confirmation from my side
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Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to complain about it. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. We thank you for your understanding.
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4 days ago
Faster dispatch of the order.
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4 days ago
Good prices and delivery times. I give only 4 stars as to return products from Romania you nees to pay yourself. Other online vendors offer free returns to Romania. Next time I will choise other vendor.
You have send me a request for review before I received my order ¯\_(ツ)_/¯
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. I recognize your order as delivered. Is there anything else we can do for you? You are welcome to contact us via our contact form or e-mail. Thank you for your understanding.
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5 days ago
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6 days ago
Return conditions via post are very penalising to the consumer
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6 days ago
Shipping from DE to DK more than 10 days. Support was rude. No doscount as an apology. How did this website became so low on customer service??
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Verified review
6 days ago
Very bad experience with bike discount! When we order and pay the product their web showe "on stock". After 4 days we got email that the product (DuraAce brake set) is not in stock....And bla bla bla, so hiw sorry they are. Very very unprofessional, not shame to say criminal. They are selling the air in such cases we may conclude. We explained this bad experience to our Rog cycling club in Ljubljana and reccoment to avoid bike discout.
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Answer by bike-discount.de/en
4 days ago
Dear Customer. Thank you for the feedback. We apologize for the inconvenience. In individual cases, you may be able to order an item that is no longer in stock, but is still listed as "in stock" on our website. This may be due to various reasons, including the fact that it takes some time to transfer the new stock levels between the stock management system and the online store.
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6 days ago
I am happy with the purchases I made from this seller but the return/exchange process should be simplified.
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6 days ago
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6 days ago
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6 days ago
Good assortiment and prices are ok.
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6 days ago
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7 days ago
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7 days ago
Scam! Bought a groupset and received an empty box. Customer service is an absolute joke to deal with and not helpful at all.
Update: Received refund, but only after threatening to take the issue to credit card company. Didn't even receive apology. Wouldn't call it exactly amicable, but they have to try to make themselves look good. Can't recommend bike-discount.de to anyone
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