bike-discount.de/en
Reviews:

14,253 reviews in the last 12 months47,746 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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7 days ago
 Verified review

Shop for the patient.

I bought the bike at a very good price. I waited a very long time for delivery and this is bad. The bike is very poorly assembled. Everything needs to be improved.
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7 days ago
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7 days ago
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7 days ago
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Good prices and despatch time, but could any customs charges be added at the checkout?
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7 days ago
 Verified review

Good bike shop

A good bike shop. Nothing to complain about. I have already ordered two bikes from Bikedisscount...
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8 days ago
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8 days ago
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I cannot complain how fast the items ordered were processed and handed other to DHL. DHL has however taken possession of the items ordered on the 3rd of February and as at the 22nd of February the items which were shipped by air have not yet been delivered.
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8 days ago
 Verified review
Extensive catalogue and stock. Best prices I can find in online stores. Quick delivery.
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8 days ago
 Verified review

Wide catalog, good interface, efficient searcher

Many items in the catalog. Good web page interface. Useful searcher.
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8 days ago
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9 days ago
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pacco arrivato ma non corrisponde assolutamente con la descrizione
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
9 days ago
 Verified review

Great customer service.

One part was missing from the shipment. Customer service fixad it in no time. Great service
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9 days ago
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10 days ago
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Easy to buy with reasonable prices. Export shipping costs for small items are relatively high. On the other hand, shipping has been reliable and trustworthy so far.
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10 days ago
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10 days ago
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10 days ago
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I have been sent the cycling shoes instead of an aero helmet. They have been dragging their feet asking me to send back the shoes before they can send the helmet, wasting my time when they are the ones making the mistake. 3 weeks after the shipment, still no helmet, the money is in their account though. Disappointed.
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Answer by bike-discount.de/en
9 days ago
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
10 days ago
 Verified review
Advise oversea clients of ‘net cost’ during checkout!!!
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Answer by bike-discount.de/en
9 days ago
Dear customer, thank you very much for your feedback. The prices of the articles are taxed in the country of destination, as required by law. The prices are adapted to the respective country. Import duties are country-specific and also country-dependent. The customer must inform himself about this in advance. Unfortunately, we are unable to provide this information. We thank you for your understanding.
10 days ago
 Verified review
Muuten huippu firma, mutta tilaamani uusi Fox Factory Grip2 oli huippukuntoinen uutena ja kaikki toimi kuten pitäisikin tuon hintaluokan tuotteessa toimia. Huomioiden, että kyse oli Fox brändin yksi kruunuisten keulojen lippulaivamallista, niin sen hajoamisen siinä vaiheessa, kun keula on makuuhuoneessani ihailtavana ja odottamassa asentamista. Testasin tuotteen toimivuutta ja yhtäkkiä hidas reboud lakkasi toimimasta täysin. Se liikkui vain nopean reboudin mukan 8 napsua. Syy miksi annoin 4/5 ei tietenkään ole tuotteen viallisuus, vaan että mitkä olivat firman tarjotut huolto vaihtoehdot. Olisi pitänyt lähettää tuote heille arvioitavaksiSuomesta Saksaan ja sieltä taas ties minne, joka olisi voinut viedä kuukausia. Kerroin että lähetän viralliselle Suomessa toimivalle Foxin tuotteiden viralliselle maahantuojalle ja hullolle. Se ei ollut heidän ehdotuslistassa miten toimia vaikka tämä olisi palvellut asiakkaan tarpeita parhaiten ja olisin saanut noin 1.5 viikossa keulan takaisin täysin toimivana. Näin myös tein.
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11 days ago
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