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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
I have been sent the cycling shoes instead of an aero helmet. They have been dragging their feet asking me to send back the shoes before they can send the helmet, wasting my time when they are the ones making the mistake.
3 weeks after the shipment, still no helmet, the money is in their account though.
Disappointed.
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Answer by bike-discount.de/en
Feb 21, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Feb 20, 2024
Verified review
Advise oversea clients of ‘net cost’ during checkout!!!
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Answer by bike-discount.de/en
Feb 21, 2024
Dear customer, thank you very much for your feedback. The prices of the articles are taxed in the country of destination, as required by law. The prices are adapted to the respective country. Import duties are country-specific and also country-dependent. The customer must inform himself about this in advance. Unfortunately, we are unable to provide this information.
We thank you for your understanding.
Feb 20, 2024
Verified review
Muuten huippu firma, mutta tilaamani uusi Fox Factory Grip2 oli huippukuntoinen uutena ja kaikki toimi kuten pitäisikin tuon hintaluokan tuotteessa toimia.
Huomioiden, että kyse oli Fox brändin yksi kruunuisten keulojen lippulaivamallista, niin sen hajoamisen siinä vaiheessa, kun keula on makuuhuoneessani ihailtavana ja odottamassa asentamista.
Testasin tuotteen toimivuutta ja yhtäkkiä hidas reboud lakkasi toimimasta täysin.
Se liikkui vain nopean reboudin mukan 8 napsua.
Syy miksi annoin 4/5 ei tietenkään ole tuotteen viallisuus, vaan että mitkä olivat firman tarjotut huolto vaihtoehdot.
Olisi pitänyt lähettää tuote heille arvioitavaksiSuomesta Saksaan ja sieltä taas ties minne, joka olisi voinut viedä kuukausia. Kerroin että lähetän viralliselle Suomessa toimivalle Foxin tuotteiden viralliselle maahantuojalle ja hullolle.
Se ei ollut heidän ehdotuslistassa miten toimia vaikka tämä olisi palvellut asiakkaan tarpeita parhaiten ja olisin saanut noin 1.5 viikossa keulan takaisin täysin toimivana.
Näin myös tein.
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Feb 19, 2024
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Feb 19, 2024
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Feb 19, 2024
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De har en god hjemmeside.
Jeg er godt tilfreds med at handle hos Bike Discount. De har en god hjemmeside.
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Feb 19, 2024
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Good prices, wide selection of articles.
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Feb 19, 2024
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Small product could have been send in an enveloppe instead of a box. Would have been cheaper.
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Feb 19, 2024
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Faster packing
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Feb 18, 2024
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Support can be better!
Best Price Request not understand work or not!
Can't add items on already made order!
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Feb 18, 2024
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Feb 18, 2024
Verified review
List of things to improve.
Improve the skills of the mechanics. Be more careful to avoid aesthetic damage during assembly and handling. Tighten QC. Shorten the support response times and be honest when replying.
If someone in management is really interested, contact me directly. I'm willing to detail my feedback in a professional manner. I consult on business processes for a living.
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Answer by bike-discount.de/en
Feb 19, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We have not received any communication from you either. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Feb 18, 2024
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Feb 17, 2024
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Amazing price for the bike, good delivery, I only got a problem with the track and trace.
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Feb 17, 2024
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Reliable website, good price-quality ratio, timely delivery.
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Feb 16, 2024
Verified review
Very bad customer service. Slow and expensive shipping
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Answer by bike-discount.de/en
Feb 17, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Feb 16, 2024
Verified review
Poor Customer Service
It is my belief that the site sold a bike it did not have and I waited 10 days for an update before deciding to cancel my order.
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Answer by bike-discount.de/en
Feb 16, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. We have immediately arranged for a cancellation as soon as we became aware of this. Thank you for your understanding.
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